Farnell - very bad customer service, terrible delivery delays

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I buy from many companies supplying electronic components: DigiKey, Mouser, Farnell - and here I will comment on the latter supplier.

Farnell - a large supplier of electronic components, I have been buying there for over 15 years.
A few years ago, when I was shopping there, it was very convenient and quick. Orders placed before 5 p.m. were delivered the next day. Fast without problems, support worked immediately.

Unfortunately, the quality of service has been dropping dramatically there for several years.
Parcels are sent with a multi-day delay, the staff sends responses from a template, and no one from the staff knows anything.
Parcels get lost and no one can do anything about it, you have to ask for a refund for the amount paid for many days (weeks). Generally, only a complaint to the bank (chargeback) triggers a reaction.

In general, the service is getting worse every year, you can't rely on timely deliveries. Deliveries and whether we receive the goods are similar to "Russian Roulette" except that we have 5 bullets in a 6-round magazine.


I would like to know if others have similar problems? Please write

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Here are typical stupid answers from Farnell (copy paste) 

Hope you’re doing good!

This email is regards to order reference - 9679xxxx.

We hope this message finds you well.

We regret to inform you that there has been a delay in processing and shipping your recent order through UPS.

Our team is actively addressing the situation to ensure a swift resolution.

Please feel free to contact me if you need any further information.
Regards,
Nethra. R
Customer Service Representative [Premier Farnell]