General > General Technical Chat
Fedex Service - December 2020 - (Ontario, Canada) - Digikey orders
Jay_Diddy_B:
Hi group,
I am wondering if other forum members are getting similar service from Fedex?
I am used to being able to order from Digikey before 6pm and have the order delivered by Fedex the next day.
The service on my last few shipments has been terrible:
Digikey did their part and got my order to Fedex, but Fedex has been really slooow. They still can't commit to delivering on Monday.
Is anybody else experience similar delays?
There are no service guarantees.
( I think I am getting Fedsex)
Regards,
Jay_Diddy_B
jmelson:
Yes, lately I have seen them take MUCH longer to get an order shipped than a couple monts ago. I often order in the evening, and the label is generated during the night and I get the "shipped" email the next morning. Now, it seems to take a whole day, and in one case the order just got stalled and I had to call them on the phone. They could not explain why that order did not ship, but got it "unstalled".
They could have a lot of staff out with COVID, or having them work from home doesn't really get the job done in a warehouse/shipping company.
Oh, sorry, didn't read closely enough. Your issue is with FedEx, not Digi-Key. Well, I have seen some rather circuitous routing for FedEx ground, but the Memphis location suggests this was an air shipment. Now, it rather looks like it is a customs issue in Canada.
Jon
Selectech:
I'm in Ottawa and yes, Fedex has become slower re Digikey. What was Digikey next day via Fedex is now 2 or 3 days.
They've all gotten a bit slower ( Fedex, DHL, UPS ) and also Purolator within Ontario.
Bud:
--- Quote from: jmelson on December 12, 2020, 11:53:44 pm ---Oh, sorry, didn't read closely enough. Your issue is with FedEx, not Digi-Key.
--- End quote ---
It may well be Digikey issue, they may have cheaped out to using a less expensive slower Fedex delivery option, while charging customers the same. If that was the case it would be another step for Digikey going down the drain. If you have old invoices/emails mentioning the shipping method used, see if it was different than the one they use now. This may explain it. It would be a shame as fast delivery used to be Digikey's competitive advantage.
TheSteve:
Wow, you think Digikey "cheaped" out offering Fedex overnight for $8 dollars on orders less then $100 bucks and free if over $100?
I've had delays with all couriers since Covid. UPS in my area had 4 days of packages backed up to deliver locally for a while.
Seems to be the new "normal".
--- Quote from: Bud on December 13, 2020, 12:16:48 am ---
--- Quote from: jmelson on December 12, 2020, 11:53:44 pm ---Oh, sorry, didn't read closely enough. Your issue is with FedEx, not Digi-Key.
--- End quote ---
It may well be Digikey issue, they may have cheaped out to using a less expensive slower Fedex delivery option, while charging customers the same. If that was the case it would be another step for Digikey going down the drain. If you have old invoices/emails mentioning the shipping method used, see if it was different than the one they use now. This may explain it. It would be a shame as fast delivery used to be Digikey's competitive advantage.
--- End quote ---
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