General > General Technical Chat
Fluke 28ii battery compartment bulge normal?
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FlyingBrickyard:
I tried a bit of silicon lube (figuring it had the least chance of doing damage - thanks for those links!), and it didn't change anything, unfortunately.

That said, I do think the gasket/o-ring is seating fully, and even if water were to get in there I don't really see any place for it to go.  The battery compartment itself is sealed by the gasket, there's no place for it to infiltrate around the backing screws, and the fuse compartment has its own watertight seal on the other end of the meter. 

I'd still prefer it was absolutely flush with the back, and I still hope to hear something back from Fluke.  So far the lack of response has been the most distressing part of all of this.  However, putting that all aside, even if it's perhaps "not right", I think it qualifies as "good enough", and I won't have any real reason to be worried about it - especially since it's kept in the holster anyway.
FlyingBrickyard:
I just now got word back from Fluke.

They claim that a minor bulge in the cover is normal on most units, and that all meters are vacuum tested to ensure a proper seal prior to being sent out.

However, judging by the pictures I sent they feel that the bulge on my meter is excessive, and they'd like the unit back so they can have a look at it.  They're sending me out a new unit as a replacement prior to my sending in the current one so I won't have to go without.

Can't complain about that.  Glad to see they're coming through.
retiredcaps:

--- Quote from: FlyingBrickyard on July 16, 2012, 08:32:26 pm ---They're sending me out a new unit as a replacement prior to my sending in the current one so I won't have to go without.

--- End quote ---

Just curious who pays to send the original back to Fluke?  You?  Or are they sending a prepaid shipping box/label/arrangement?

Please post a picture of your replacement when you get it.
FlyingBrickyard:

--- Quote from: retiredcaps on July 17, 2012, 07:07:12 am ---Just curious who pays to send the original back to Fluke?  You?  Or are they sending a prepaid shipping box/label/arrangement?

--- End quote ---

That wasn't specified, but since their first reply offered to just up and ship me a replacement without requiring any deposit or credit card info, and they have requested my original back so they can do an inspection - my assumption is they'll include a label.

I could be wrong of course, but it would be an odd place for them to drop the ball after taking that much initiative to this point.

I'll post updates here when there's anything to report.  I'm expecting I won't see the replacement meter for at least 7-10 days since Fluke is about as far away from me as is geographically possible in the continental US.
elinick:
My apologies for resurrecting a pretty old thread.  I recently purchased a new 28II and the back of mine looks exactly like the back of OP's meter.   I did try opening it and looked for a mis-seated gasket, but no.  The meter is perfectly functional, but I should have high expectations for a high end Fluke, right?  That back cover is not right.  I'm wondering what (if anything) to do about it. 

Assuming I take this up with Fluke, what is the most efficient way to engage them?  Phone?  Email? A web form on their site?  Tweet?

Thanks,
Evan
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