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Fluke & Amazon: Caught Between a Rock and a Hard Place

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1098765432...:
I have an unhappy puzzle. I have just made a purchase of two Fluke products from Amazon UK having factored in the current promotion from Fluke: Buy a Fluke, get a FREE Fluke!

To cut a long story short, Fluke does not accept "aggregations" of invoices, and because my items shipped on consecutive days Amazon has generated 2 seperate invoices from my single order. The combined order qualifies for a Level 2 gift, but not when split.

An example of a Level 2 gift is a free Fluke 115 multimeter for spending £500 to £899 in a single order.

I contacted Amazon via their chat system, the CS operative told me to combine the invoices myself. I haven't tried this because concatenating documents doesn't make a single invoice with a single total.

So I contacted Fluke CS Norwich who said, after seeing my Order Summary and two invoices, they won't accept it and advised me to contact Amazon for a single invoice.

I really hoped for a bit of common sense from Fluke since my invoices do not represent an aggregation of seperate purchases. But no luck.

Thoughts anyone? Can such a puzzle be solved?

eti:
return items then reorder, having first checked delivery prefs.

wraper:
In theory fluke is right. https://www.fluke.com/en-gb/where-to-buy/seasonal-promotions

--- Quote ---Proof of sale in the form of a single receipt or invoice is required. Packing slips, purchase orders/order confirmations are not acceptable as proof of purchase.
--- End quote ---
Does not stop them being an ass about this though.

1098765432...:

--- Quote from: eti on October 10, 2020, 04:08:21 pm ---return items then reorder, having first checked delivery prefs.

--- End quote ---

Thanks for the idea. When I made my order I did check the box "bundle items together for fewer deliveries...". Might be worth trying again.

1098765432...:

--- Quote from: wraper on October 10, 2020, 04:31:09 pm ---In theory fluke is right. https://www.fluke.com/en-gb/where-to-buy/seasonal-promotions

--- Quote ---Proof of sale in the form of a single receipt or invoice is required. Packing slips, purchase orders/order confirmations are not acceptable as proof of purchase.
--- End quote ---
Does not stop them being an ass about this though.

--- End quote ---

I agree. They are entitled to apply whatever T's & C's they want. It is only the spirit of the terms they are breaching since I have provided them with my order summary which proves I am not aggregating invoices from separate purchases.

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