Author Topic: Googles use of Bots to handle complaints  (Read 648 times)

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Offline Deodand2014Topic starter

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Googles use of Bots to handle complaints
« on: April 27, 2021, 12:10:20 pm »
I found this article on 'The Register' a UK tech website that I've come to trust. It seems that Google has turned it's complaint department entirely over to automated agents resulting in an impossibility for people to appeal strikes against them.

Quote
On the last day of March, DroidScript, a popular Android app for writing JavaScript code, had its Google advertising account suspended and a week later was removed from the Google Play Store for alleged ad fraud.

David Hurren, founder of the non-profit DroidScript.org and of SoftCogs Ltd, a UK-based software firm, is baffled by the charge and asked Google to explain how it came to that conclusion and to reconsider its suspension of DroidScript.

But his appeals have been answered by form letters and now the app, used by more than 100,000 developers, including students, teachers and professionals, is losing premium subscribers as well as ad revenue with no further explanation from Google.

https://www.theregister.com/2021/04/27/droidscript_google_ban/
 

Offline daqq

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Re: Googles use of Bots to handle complaints
« Reply #1 on: April 27, 2021, 05:47:10 pm »
Finally - support that has a chance to pass the Turing test.
Believe it or not, pointy haired people do exist!
+++Divide By Cucumber Error. Please Reinstall Universe And Reboot +++
 


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