Author Topic: Great customer support from Garmin  (Read 1391 times)

0 Members and 1 Guest are viewing this topic.

Offline deephaven

  • Frequent Contributor
  • **
  • Posts: 783
  • Country: gb
  • Civilization is just one big bootstrap
    • Deephaven Ltd
Great customer support from Garmin
« on: June 11, 2012, 08:05:42 am »
I had a broken battery cover on my Garmin 60CSX GPS. The unit was well out of warranty so I emailed Garmin last Thursday asking if they could supply a replacement. I had a reply on the Friday saying they could supply this and asked for my address. It arrived on Saturday. They didn't ask for a serial number, nor when it was bought and didn't charge me a penny. That's what I call customer service.

Offline SgtRock

  • Supporter
  • ****
  • Posts: 1200
  • Country: us
Re: Great customer support from Garmin
« Reply #1 on: June 12, 2012, 06:01:59 am »
Dear Deephaven:

--Garmin is a great company, they are the best in their field. They are the Fluke of the GPS business. I have an 86 Nissan Pickup with a bad speedometer cable, a chronic problem with these trucks. The cable makes a sharp right angle at the speedometer and there is no slack. They cannot be repaired and they are too costly to buy. Solution, a slightly used touch screen Garmin Street Pilot C340 from eBay for $36, shipping included. Now I have a speedometer, and a GPS to boot.

"He didn't know where he was going. But he knew where he was wasn't it."
Lord Buckley 1906 1960
Best Regards
Clear Ether
« Last Edit: June 12, 2012, 06:03:33 am by SgtRock »

Offline T4P

  • Super Contributor
  • ***
  • Posts: 3706
  • Country: sg
    • T4P
Re: Great customer support from Garmin
« Reply #2 on: June 12, 2012, 07:12:27 pm »
My dad uses a Garmin Something can't remember which one but one of the cheaper models many years back (3.2" i guess?)
Still runs like a horse and the ability to select any GPS firmware is fantastic

Share me

Digg  Facebook  SlashDot  Delicious  Technorati  Twitter  Google  Yahoo