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| Honeywell - banned for life over customer firewall |
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| thm_w:
--- Quote from: VK3DRB on December 22, 2023, 03:40:38 am --- --- Quote from: thm_w on December 22, 2023, 02:01:23 am ---Isn't the information here? https://www.mouser.com/pdfDocs/I2CCommsDigitalOutputPressureSensors_TN_008201-3-EN_Final_30May12.pdf Address 0x28 --- End quote --- Correct and that is what I eventually found. But it isn't referenced in the device datasheet. TI puts all the info in one place and despite the occasional bug, their datasheets are superior in almost every way to anything from Dunnywell. If you find the 3D model for this part on their "information superhighway", you are a lot more resourceful than I will ever be. --- End quote --- I get the frustration and agree with you, but that was maybe 2 minutes of searching to find. One of these 3D models looks close enough: https://sps-support.honeywell.com/s/article/AST-Need-the-he-3D-CAD-model-drawings-for-the-pressure-sensor-p-n-s-HSCMRRN002ND2A3-and-SSCDRRN002ND2A3?tabset-3dec3=2 https://grabcad.com/library/hscdrrn002ndaa5-1 though you'd need to modify it to remove the second port. |
| VK3DRB:
--- Quote from: thm_w on December 22, 2023, 10:59:04 pm --- ...One of these 3D models looks close enough: https://sps-support.honeywell.com/s/article/AST-Need-the-he-3D-CAD-model-drawings-for-the-pressure-sensor-p-n-s-HSCMRRN002ND2A3-and-SSCDRRN002ND2A3?tabset-3dec3=2 https://grabcad.com/library/hscdrrn002ndaa5-1 though you'd need to modify it to remove the second port... --- End quote --- Thanks, but a joint decision has been made. The client is no longer considering Honeywell as a supplier. Incidentally, the client tried to contact them as well independently of me, and also on other projects for other reasons. They told me they were really peeved with the total lack of response from Honeywell, and they were hoping I could get through to the knuckleheads at Honeywell. On that, I failed. Maybe large companies expand to their level of incompetence. The Peter Principle for a company. Leaders of large companies seem more interested in the share price than customer service or their employees, just maybe because they personally pocket more on the share price value above all else. Louis Gerstner from IBM is case in point. |
| Siwastaja:
Funny rant, but I didn't see anything extraordinarily bad: your failure of spending 2 minutes to find the correct documentation. Poorly organized documents suck, but not enough for a boycott. No reply to emails or support tickets? Sucks, but standard procedure. With 90% of companies, this is exactly what happens: they simply do not care. Not enough for a boycott. No step files available? Sucks, but usual practice. I prefer that over having wrong step files, which is quite usual, too. I have seen much much worse, like a manufacturer poisoning the whole supply chain (Digikey, Mouser and others) by accidentally packaging thousands and thousands of parts with wrong labels, then failing to react in any way for weeks and weeks, when production is halted. Or another company just discontinuing a new part years before the EOL date, without any notice to any, not Digikey, not Mouser, then coming up with a new suggested alternative, which they happily sell, only to repeat the same and discontinue it, again without any notice to customers, after a year or so. And I'm sure those who are more experienced than me (a small and relatively young player), have seen lot worse. I'm also sure the very day you or your customers finds an interesting part from Honeywell no one else can provide which enables your design, you forget your lifelong ban. I was also sure I'm never going to buy anything from Bosch Sensortec, ever. In reality, I will. |
| harerod:
Reminds me of my current experience with Honeywell: https://www.eevblog.com/forum/projects/mno2-mno2b-medicels-looking-for-docu-mtoxops-pdf/msg4861070/#msg4861070 Honeywell never replied to me or my client, although the client keeps trying. Our forecast is 10k units, one cell goes for €80 AFAIK. In the meantime I got one sample on my desk and did some measurements on it. After the holidays I will drive test equipment from my lab two hundred kilometers to a lab with calibrated gas sources, to confirm information that Honeywell should have at hand. My client also would instantly replace those cells, but we can't find anything else that would fit their requirements. |
| tszaboo:
--- Quote from: harerod on December 23, 2023, 08:39:00 pm ---Reminds me of my current experience with Honeywell: https://www.eevblog.com/forum/projects/mno2-mno2b-medicels-looking-for-docu-mtoxops-pdf/msg4861070/#msg4861070 Honeywell never replied to me or my client, although the client keeps trying. Our forecast is 10k units, one cell goes for €80 AFAIK. In the meantime I got one sample on my desk and did some measurements on it. After the holidays I will drive test equipment from my lab two hundred kilometers to a lab with calibrated gas sources, to confirm information that Honeywell should have at hand. My client also would instantly replace those cells, but we can't find anything else that would fit their requirements. --- End quote --- I honesty don't know how to approach these large industrial conglomerates. Let it be Honeywell, Vega or Siemens, Henkel and the list just goes on. It's like talking to a wall, with a wall you sometimes get an echo. |
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