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How safe is Aliexpress?

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Moris:
Thank's for comments psi.

Some more details might help others to get a picture "how secure" Aliexpress is:

- Ordered Microscope. Paid 288usd by bank wire.
- Nothing happens.
- On Aliexpress I see after some time - Order details: The payment received for this order is less than the order total after handling fees were deducted.
- Asked Aliexpress how much is missing. They refused telling me how much they received. The communication was annoyingly weird.
- The order was closed. Then Aliexpress removed "dispute button" and blocked me from any means to contact them in their platform, except the message center where I can contact the seller of the product. But the seller of course has  got no control over this - he has been waiting for my payment.
- Now six week are over and I did not get any refund so far.


HobGoblyn:
Since my first post, I have tried using them again, got a secure checkout.

6 items ordered, 3 arrived so far, no reason to suspect the others wont.

Monkeh:

--- Quote from: Moris on June 10, 2020, 05:54:39 pm ---Thank's for comments psi.

Some more details might help others to get a picture "how secure" Aliexpress is:

- Ordered Microscope. Paid 288usd by bank wire.
- Nothing happens.
- On Aliexpress I see after some time - Order details: The payment received for this order is less than the order total after handling fees were deducted.
- Asked Aliexpress how much is missing. They refused telling me how much they received. The communication was annoyingly weird.
- The order was closed. Then Aliexpress removed "dispute button" and blocked me from any means to contact them in their platform, except the message center where I can contact the seller of the product. But the seller of course has  got no control over this - he has been waiting for my payment.
- Now six week are over and I did not get any refund so far.

--- End quote ---

And you paid such a small sum by direct bank transfer instead of via their standard escrow service why?

Moris:
@Monkeh. What does "their standard escrow service" mean?

Monkeh:

--- Quote from: Moris on June 10, 2020, 07:29:58 pm ---@Monkeh. What does "their standard escrow service" mean?

--- End quote ---

Do I really need to define escrow?

Normally on Aliexpress you pay Aliexpress (well, Alipay) via card. They handle the seller. No special fees, no 'oops it wasn't enough'.

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