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How to make Arrow to realize my order - any ideas ?

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wraper:
Delivery note is not an invoice. And the first "invoice" most likely is a proforma invoice (not real invoice). IME they send invoice by email once goods are dispatched, I paid with a debit card though.

--- Quote ---I am afraid that I am in the same situation.
--- End quote ---
Not even close.

PP7BB:

--- Quote from: wraper ---Delivery note is not an invoice. And the first "invoice" most likely is a proforma invoice (not real invoice). IME they send invoice by email once goods are dispatched,

--- End quote ---
BINGO - it was hidden in... spam folder in  my mail. I wasn't searching for SECOND invoice!
The document looks different, and similar to mentioned by You above:
- contains my company VAT-ID
- Payment Term: COD/CIA
- Payment Method: WIRE
- Taxes: Taxable Amount 0 ; Sales Tax 0 ; Total Amount 0 - but this for USA only
And has line about VAT:
Intracommunity supply - VAT exempt - Art. 138 VAT Directive 2006/112/EC

Wraper, so this is the document I have to put into company's archieve, am I right? And only this, printed out invoice is sufficient?


wraper:

--- Quote from: PP7BB on October 04, 2021, 07:19:09 pm ---Wraper, so this is the document I have to put into company's archieve, am I right? And only this, printed out invoice is sufficient?

--- End quote ---
Yes, give them printed or in PDF.

tom66:
I've ordered once with Arrow in the past and they were tragically useless with a DDP/VAT issue, so I will not use them in future.

They're probably okay for large business to business transactions but if you're only ordering a hundred US$ they just don't care enough about your business.

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