| General > General Technical Chat |
| I bought a BM235 and im a bit disappointed. |
| << < (3/4) > >> |
| Dan123456:
If you bought it new, just go back asking for them to swap it for a new one (either screen or the whole DMM) :) While it does suck to have things come with defects, shit happens every now and then and I like to judge a company based on how they respond to that :) |
| MrBond:
--- Quote from: janoc on December 02, 2023, 03:16:24 pm ---If you want a replacement, either of the LCD or the entire meter, you can always ask Dave (given that it is his meter) for a warranty claim. --- End quote --- Wouldn't bother with the whole unit, but i would like a new display. How would i get in touch with him? |
| MrBond:
Well, im not even sure who that company is? Obviously those are branded with Dave's trademark, produced by Brymen and sold in uk by a 3rd party. Not even sure who to get in touch with. |
| tom66:
Assuming you bought it from Dave directly, that means Dave is the retailer, so in consumer law, Dave is responsible, not Brymen. Send @EEVBlog a PM or eevblog.official@gmail.com for store support. If you bought it from a local distributor, reach out to them. |
| janoc:
--- Quote from: MrBond on December 02, 2023, 03:43:47 pm --- --- Quote from: janoc on December 02, 2023, 03:16:24 pm ---If you want a replacement, either of the LCD or the entire meter, you can always ask Dave (given that it is his meter) for a warranty claim. --- End quote --- Wouldn't bother with the whole unit, but i would like a new display. How would i get in touch with him? --- End quote --- Dave has a contact directly on the website and you have certainly received an e-mail from him when you have bought the meter. https://eevblog.store/policies/refund-policy If you have bought it via Amazon then Amazon will be your first contact for warranty claims. If you have bought it via some reseller in the UK then you have to deal with that reseller and ask them for replacement/warranty repair or refund. It is always the seller you have bought it from handling the warranty claims, not Dave (he is only a reseller himself) or Brymen. That's how the consumer protection laws work. You probably won't be able to get only a display for a warranty claim. Service like that is not practical - stocking random parts for a 100€ meter on the off chance that someone will want them is just not economical. And given that it is a warranty claim the seller would be legally and commercially on a thin ice. E.g. would you honor further warranty if the customer screws up the installation of something that clearly isn't meant to be user serviced? That's just not worth it for a cheap product like this. If it is a genuine defect there should be no issue with replacing the entire meter. (Of course, I assume you have bought a new meter from an official reseller, not a second hand used product somewhere on eBay or some auction. In that case you would be completely on your own as those may not even be warrantied at all ...) |
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