Thanks to all who replied.
Yes, I did manage to get to
ax^2 + axb - b = 0
So I knew it was a quadratic, though I didn't think to divide by a to get
x^2 + bx - b/a = 0
My usual method was to then try to factorize it into something like
(x - 1/a)(x + b) = 0 (incorrect)
and then find the roots by seeing when each of the two factors becomes zero.
I know that's not always possible, and that the quadratic formula was a method to handle that situation.
But although we were taught it, I can't ever recall actually using it!
So I didn't, hoping there was some simpler method.
Though that is (now) obviously the method to use.
Here is the way to do it if you can't remember the quadratic formula.
Start with the reduced quadratic:
x² + bx - b/a = 0
Now construct a similar equation that is easier to solve:
(x + b/2)² = 0
If we multiply this out, we get:
x² + bx + b²/4 = 0
We can make this similar equation the same as the equation we want like this:
x² + bx + b²/4 − b²/4 − b/a = x² + bx − b/a = 0
But now we are in a position to solve the original equation:
(x² + bx + b²/4) − b²/4 − b/a = (x + b/2)² − b²/4 − b/a = 0
We have:
(x + b/2)² − b²/4 − b/a = 0
(x + b/2)² = b²/4 + b/a
x + b/2 = ± √(b²/4 + b/a)
Therefore:
x = − b/2 ± √(b^2/4 + b/a)
This is the same answer as already presented above, and this method (called "completing the square") is how the quadratic formula is originally obtained.