Mouser is a disaster these days. Can't recommend

[Siwastaja]

Why would anyone order only three 0806 resistors ?

If they only need 1, and want to have two spares.

No wonder Mouser isn't happy with your order.   

Supplying singles is their core business. They do have a working minimum order size per item, and on some items the minimum might be 10 or 100 or whatever. The express their consent on the trade, or "happiness", by deliberately setting minimum order count for said resistor as 1. If they are unhappy, they will increase the minimum order size and automagically get rid of "too small orders". As they have not done that shows that they are happy with such orders; only commenters on web forums who don't understand how companies like Mouser and Digikey operate, are unhappy on their behalf.

These kind of distributors specialize on very small orders with huge number of rows, sometimes just a few cents each. Companies like Digikey/Mouser have nearly 100% market share for such small orders. Things get different with large, production scale orders, and Digikey's/Mouser's market share drop because now direct sourcing from manufacturers becomes an option.

[M4trix]

only commenters on web forums who don't understand how companies like Mouser and Digikey operate, are unhappy on their behalf.

Hey hey, hold your horses man ! It was a joke. Do you see emoticons at the end of my sentence ? You lost your sense for jokes ? C'mon.

Edit: Wait ! You're from Finland ? Ok, I forgive you. I have respect for Finns. They are trusted and serious people.     

[Cyclotron]

only commenters on web forums who don't understand how companies like Mouser and Digikey operate, are unhappy on their behalf.

Hey hey, hold your horses man ! It was a joke. Do you see emoticons at the end of my sentence ? You lost your sense for jokes ? C'mon.

Edit: Wait ! You're from Finland ? Ok, I forgive you. I have respect for Finns. They are trusted and serious people. 

It doesn't matter, but I thought your joke was funny, and I like that your post count is 317, as in LM317, which is one of my favorite vRegs.

[Alien Brother]

I've always ordered resistors by 10. Kinda hoped I was in the good customer list.

[FezzFest]

Submitted an order for a bunch of transistors, fans and other components on the 15th of January. Order contained a MAX810L, I received about 4 mails saying they had cancelled this component from my order but they would ship the remaining items. It's now been 4 business days but my order is still at "Processing" and hasn't received any further updates. Everything else is in stock, no clue what they're waiting for.

[bdunham7]

only commenters on web forums who don't understand how companies like Mouser and Digikey operate, are unhappy on their behalf.

 

I recently placed an order from Mouser for a specific repair job on a 40 year old calibrator.  5 lines of quantities from 2 to 10, total order value about $30 before tariffs and shipping.  The difference between the price I paid and what the same parts would cost at higher volumes (say 100-1000) is about $15 so that's about what they get to pay them for the time it takes for someone to pull and ship my order.

I also ordered close to the cutoff and my order didn't ship until the next day.  I supposedly got upgraded to 2nd-day UPS but I'm not sure that actually happened.  So you learn that your order might not make it out the door if you order late in the afternoon, especially if you don't pay for overnight shipping.  Plan ahead, stock some parts or whatever.

But despite this tragedy I'm quite glad that a service like Mouser exists and I can readily get reliable non-fake parts.  My order consisted of some axial-leaded film capacitors and some obsolete-ish MPSA55 transistors and they were all in stock at one site.  Things could be much worse!

[Zondar]

For me, Mouser has always executed with near perfection, and I'm very happy to do business with them.

Digikey, on the other hand, has messed up in one way or another on fully half of my recent orders, including my last 3 orders in a row. They usually respond with "we have to do an investigation", almost like they are making a threat, before they will take care of it. Dudes, your repeated failures to pick the right parts, or to have what you say is in stock actually exist in stock, etc., is your problem, don't make it mine! (In fairness, you can actually reach a person when a problem arises pretty easily.)

[tooki]

For me, Mouser has always executed with near perfection, and I'm very happy to do business with them.

Digikey, on the other hand, has messed up in one way or another on fully half of my recent orders, including my last 3 orders in a row.

It’s so weird how that ends up — for me the experience has been more of the opposite. I’ve placed dozens of Digikey orders over the years, and have only ever had one order truly messed up, and maybe one or two with export compliance delays. With mouser, I have had more random export compliance delays, on a much smaller number of orders. (Admittedly it’s been a while since I had any problems.)

Both of them are model citizens compared to Distrelec and Conrad, which often have inexplicable delays. (And not export compliance delays, since both are shipping from Swiss warehouses for Switzerland!)

[SiliconWizard]

I've had more issues with Mouser than Digikey. Nothing major, but stuff like: items missing (rare though), items that i didn't order (happened a few times), the same order shipped twice (happened once).

[mikeselectricstuff]

It’s so weird how that ends up — for me the experience has been more of the opposite. I’ve placed dozens of Digikey orders over the years, and have only ever had one order truly messed up, and maybe one or two with export compliance delays. With mouser, I have had more random export compliance delays, on a much smaller number of orders. (Admittedly it’s been a while since I had any problems.)

Similar here from UK - hundreds of DK orders, only one issue of supplying wrong part that  I can recall over maybe 10 years. Zero export issues.
Dozens of Mouser, usually takes a day longer and multiple issues with export delays.
Mouser are rarely cheaper these days, so I only use them for things that I can't get from DK

[exe]

I also have a bad recent experience with mouser. One week ago I ordered parts that I needed urgently. It took them one week to ship the order. Now I don't need these parts 

Oh, and now cheap mlcc capacitors are somehow not in stock and got "backordered for March 19". If that was a reason for delay, I would happily provide a substitute, or remove the position.

I understand that no company is ideal, but they could at least apologies and warn me about any delays.

[Alien Brother]

In my last order, Mouser sent me tantalum capacitors in blacks cases instead of orange; strictly speaking, a different part number.

Not that I mind, just found it curious.

[G0HZU]

I'm also having issues with Mouser and their customer support. Part of my order was incomplete in that components were missing from a kit of parts. Mouser don't seem to be able to manage issues like this. For the last six weeks they have been passing me from person to person and they keep telling me to be patient and wait. However, they never answer any questions and each 'update' is from a different person.

I can't use the remainder of the kit in case they want to exchange it for one that is complete. They won't even tell me if I can return the kit to swap it. It's pretty obvious they are using delay tactics to try and make me give up and go away.

On a previous order, one of the three parcels got lost (somewhere in the USA) by Fedex. Mouser didn't know what was inside each of the three parcels as their paperwork indicated each parcel had the complete order in it. Total incompetence. So I had to tell them what was in the missing parcel so they could send a replacement. Things have definitely gone downhill at Mouser.

[aeg]

I'm also having issues with Mouser and their customer support. Part of my order was incomplete in that components were missing from a kit of parts. Mouser don't seem to be able to manage issues like this. For the last six weeks they have been passing me from person to person and they keep telling me to be patient and wait. However, they never answer any questions and each 'update' is from a different person.

I can't use the remainder of the kit in case they want to exchange it for one that is complete. They won't even tell me if I can return the kit to swap it. It's pretty obvious they are using delay tactics to try and make me give up and go away.

Sheesh, it's been six weeks. Tell them to send you a prepaid label so you can return it for a refund. Get a replacement somewhere else.

[rgarito]

I had the best one yet today with Mouser.  Ordered a debugger probe.

Got a box from UPS.  Box seemed pretty light....

Inside the box:  a packing slip showing that the probe was shipped. And that's it.  No probe.  Not even any packing material.     The package was perfectly sealed and was perfectly undamaged, so it's not like the probe was stolen in shipping and the box resealed....

Supposedly they are sending me a replacement...

[Cyclotron]

DigiKey went the other way. I ordered two capacitors that are just over two dollars each and they sent me two high end 24v medical grade power supplies worth over one hundred USD each. I contacted them, they told me to keep the PSUs and they sent my CAPs.

I had them send me like 10 GPIB connectors once that were the wrong part number and told me to keep them while sending me the correct ones.  Those are expensive connectors too.

[G0HZU]

I'm also having issues with Mouser and their customer support. Part of my order was incomplete in that components were missing from a kit of parts. Mouser don't seem to be able to manage issues like this. For the last six weeks they have been passing me from person to person and they keep telling me to be patient and wait. However, they never answer any questions and each 'update' is from a different person.

I can't use the remainder of the kit in case they want to exchange it for one that is complete. They won't even tell me if I can return the kit to swap it. It's pretty obvious they are using delay tactics to try and make me give up and go away.

Sheesh, it's been six weeks. Tell them to send you a prepaid label so you can return it for a refund. Get a replacement somewhere else.

To be fair to Mouser, they did eventually sort this out for me in a way that was very pleasing for me. They were most generous when they resolved this issue so they are currently back in my good books

[Randy222]

DigiKey went the other way. I ordered two capacitors that are just over two dollars each and they sent me two high end 24v medical grade power supplies worth over one hundred USD each. I contacted them, they told me to keep the PSUs and they sent my CAPs.

I had them send me like 10 GPIB connectors once that were the wrong part number and told me to keep them while sending me the correct ones.  Those are expensive connectors too.

Because it costs more than $200 to restock them. Crazy how expensive their end of the business really is.

I don't know what causes their high costs, maybe global warming, maybe over-regulated, not sure. What I do know is, when the things I want get more expensive, I get a better job that pays more, vs just being the lazy complainer that so many out there are. 

[Barny]

Today I got hit with an “Product Notice – Order Cancellation”

But this time its AVR
I ordered some TI-Parts, some ATtiny24A and some ATtimy84A on friday.
Today I got the notice that all AVR's got canceled because of distributor - restrictions.

It looks like the list of restricted parts gets longer and longer and the the list of sources willing to sell at reasonable prices get shorter and shorter..