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Jameco Electronics offline for 5 days so far.

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bdunham7:
They're back, just like that, after 15+ days down.  And my items are even still in the cart!

It would be interesting to know what happened.

Sal Ammoniac:
I got this email from them this morning:

We suffered a service interruption during the past few weeks, and we apologize for the inconvenience this has caused and any delays in processing and fulfilling your orders. Our engineering and operations teams worked tirelessly to restore our services, and we are back up and ready to provide you with the products you need.

If you have any inquiries or require assistance with an outstanding order, please contact us at 1-800-831-4242 or CustService@Jameco.com.

Our customers are the lifeblood of our organization. Please accept this apology from our entire team. We appreciate your continued patience and support during this time.


Respectfully,
The Jameco Management Team

 

CJay:

--- Quote from: PaulAm on May 03, 2022, 07:31:02 pm ---Wouldn't be surprised if they got hit by ransomware or other catastrophe and had to build everything back from ground zero.  Surprisingly few organizations do a test to see if it is possible to recover operations from  a major disaster and how long it would take.

Any disaster can be a real test of your backup strategy.  Better to do a dry run when it isn't critical.

--- End quote ---

Yup, I worked in a DR centre for a while, it's quite amazing how many organisations write a DR plan (with or without our help) and then *never* test it, even though we usually include testing days in the DR contract.

I've seenmore than a handful of disasters where some organisation or other has discovered the hard way that their backup wasn't backing up what they thought it was or it was backing up nothing. Or, worse, it had been faithfully reporting errors that had been ignored because nobody ever checked.

Fail to prepare, prepare to fail.

bd139:
Sad isn't it. However the usual plan isn't even that good:

1. Do ISO 27001 and 9001 audits.
2. See the requirement for a DR policy.
3. Look at commercial priorities and push the DR design and test behind features.
4. Write this in the risk register.
5. Review the risk and see there isn't capacity to solve it.
6. Wait 2 weeks
7. GOTO 5

kjpye:
Or there really is a plan and it is tested.

And the first step of the procedure is "on the production server...".

We did  manage to work out how to do the same thing from the DR server, but it took longer than would otherwise be necessary.

And something else that is often not tested is what happens if you lose the DR data centre. What does that do to production?

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