General > General Technical Chat
JLCPCB customs clearance?
j_omega:
I recently shipped some consigned parts to JLCPCB. The package was mailed from the US to Hong Kong by FedEx. I completed all of the required customs paperwork and the tracking history indicates that the package cleared customs. I spoke with a FedEx customer support agent who confirmed this. However, JLCPCB has sent me several emails asking me to pay their customs agent. In these emails they mention that the package will have "customs issues". JLCPBC has always provided top-notch customer service, but this feels like a scam. Can anyone else with experience in this area comment?
soldar:
Start by making certain you are not being scammed bu\y an outside third party. Communicate directly with those really involved.
globoy:
Are you sure there aren't some import duties to be paid? I know the major shippers will hold packages until it is paid (I've had it happen to me - but the other direction). I did a quick google search and it seems that custom agents are a thing. No doubt they have to be paid and it seems plausible JLCPCB has someone they work with but they have to be paid too.
I just made an order to PCBWAY's assembly service from some boards and a service they offer, and I paid for, is to prepay the 25% import duties (thanks government...) and handle all the paperwork. I had to pay fees on top of the duties. Totally worth my time however.
j_omega:
--- Quote from: globoy on March 31, 2024, 01:22:55 am ---Are you sure there aren't some import duties to be paid? I know the major shippers will hold packages until it is paid (I've had it happen to me - but the other direction). I did a quick google search and it seems that custom agents are a thing. No doubt they have to be paid and it seems plausible JLCPCB has someone they work with but they have to be paid too.
I just made an order to PCBWAY's assembly service from some boards and a service they offer, and I paid for, is to prepay the 25% import duties (thanks government...) and handle all the paperwork. I had to pay fees on top of the duties. Totally worth my time however.
--- End quote ---
I assumed that the package would not clear customs until all required duties are paid. Maybe this is where I am mistaken?
tooki:
--- Quote from: j_omega on March 31, 2024, 03:11:48 am ---
--- Quote from: globoy on March 31, 2024, 01:22:55 am ---Are you sure there aren't some import duties to be paid? I know the major shippers will hold packages until it is paid (I've had it happen to me - but the other direction). I did a quick google search and it seems that custom agents are a thing. No doubt they have to be paid and it seems plausible JLCPCB has someone they work with but they have to be paid too.
I just made an order to PCBWAY's assembly service from some boards and a service they offer, and I paid for, is to prepay the 25% import duties (thanks government...) and handle all the paperwork. I had to pay fees on top of the duties. Totally worth my time however.
--- End quote ---
I assumed that the package would not clear customs until all required duties are paid. Maybe this is where I am mistaken?
--- End quote ---
There are many different options for how things ship, but clearing ≠ paid.
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