Author Topic: Maplins UK  (Read 28553 times)

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Negative-Bias

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Maplins UK
« on: February 28, 2015, 12:35:24 pm »
Against better judgement I called into Maplins Peterborough  UK today while wife was clothes shopping ,I needed a 470R pot and 4x schottky Signal diodes,simple off the shelf components,and was directed to the "Parts Expert" hmmmmmm worrying. |O,first of all no diodes in the vast component store, so 470R pot yes sir freezer spray yes sir, switch cleaner yes sir, bought items got home sprays yes 470R pot the expert said was in the bag morphed into a 470K pot, I know I should have checked,my proper supplier has no competition :-+,be ware of the Maplin Experts.
 

Offline and101

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Re: Maplins UK
« Reply #1 on: February 28, 2015, 01:52:28 pm »
Maplins is always a last resort when you need something urgently and even then it is a 50/50 chance that they will have what you want.  I only use them now for connectors and a few other small bits and pieces.  If I can wait a day then I just order it from farnell or RS.

As for their "experts" I expect that they are experts in something but it isn't electronics.
 

Negative-Bias

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Re: Maplins UK
« Reply #2 on: February 28, 2015, 02:33:02 pm »
  Hi I have rapidly come to the same decision + side their switch & freezer sprays  are cheap and so are their ABS cases,and I'm glad I satisfied my curiosity however  thats it
 

Offline Lightages

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Re: Maplins UK
« Reply #3 on: February 28, 2015, 02:49:12 pm »
I was in London Sept. 2014. I was actually staying in Hammersmith. While I was wandering around I encountered a Maplins. Of course I went in to look around as I needed a USB3.0 hub and wanted to see what other stuff they had.

 :o ??? :-//

I found a lot of junk, cheap multimeters, off brand power supplies, car stereo parts, overpriced headphones, and no USB3.0 anything.

It felt like going into a Radio Shack in North America, maybe a bit better.
 

Offline 22swg

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Re: Maplins UK
« Reply #4 on: February 28, 2015, 03:21:21 pm »
Maplin seem to have abandoned the basic hobbiest component supply , it is a last port of call for me to ( usually check their stock online ) and I have been a customer since the 80's  I still have a load of their 'Electronics ' Magazine   Wife could loose me in there for hours ,,, not now...
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Online tggzzz

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Re: Maplins UK
« Reply #5 on: February 28, 2015, 03:25:12 pm »
Maplins are highly reliable in that when I've gone to a store for a component they have always had it in stock.

But then I do check on their website to see what stock is available in each local store!

Simple. Effective. No wasted journeys.
There are lies, damned lies, statistics - and ADC/DAC specs.
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Offline AndyC_772

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Re: Maplins UK
« Reply #6 on: February 28, 2015, 03:39:35 pm »
I wouldn't normally touch them with a long pole, especially since the last couple of ICs I bought from them were handed to me loose in a plastic bag, with no anti-static or physical protection at all. (I'm ashamed to say I needed the use of the chips more than I needed to try and lecture someone on ESD).

That said, last week I needed a sheet of copper clad board, and Maplin not only had them in stock but they were cheap too.

Offline PGrant

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Re: Maplins UK
« Reply #7 on: February 28, 2015, 11:09:58 pm »
I find they are ridiculously expensive for the most part, but occasoinally they can be cheap.

Like most "experts" in shops, they are hired on their customer service experiance.  What they know is mostly what they pick up on in the store, or what the computer tells them.  |O
 

Offline Howardlong

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Re: Maplins UK
« Reply #8 on: March 01, 2015, 12:44:36 am »
I find Maplins to be a variable experience. I usually go in there and buy more crap than I really need, "just in case", although the other day I was amazed that they had a particular DC power connector that I was expecting to have to hack off a busted SMPS brick used for a NAS and solder to a replacement supply from Maplin.

They used to do reasonably priced audio and video cables about five or ten years ago, now they're just silly money, no wonder everyone buys that stuff online or at the pound shop.

We may slag it off, but for many of us in a pickle it's all we've got.

The one closest to me is next door to a Currys/PC World, which takes the shit customer experience to a whole new level, if ever there was a race to the bottom, that has to take the biscuit.
 

Offline 22swg

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Re: Maplins UK
« Reply #9 on: March 01, 2015, 09:49:51 am »
I've used the Maplin Tri-pad board for ages, then seemed it was being discontinued    :scared:   so I checked online 3 in a Maplin store 30 ml away , made a special trip, and bought them... removed cards and put them into stock... happy bunny... till I came to use one 3 months later ... 28 pin DIP socket would not fit  >:(  holes not correct spacing , complained online , but I had no receipt no packaging just bank statement ... after several  |O  emails with their "technical Support " I gave up and put it in the bin.... Perhaps they don't like  loyal customers ?
Agree they can get you out of a hole occasionally , but at a cost....


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Negative-Bias

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Re: Maplins UK
« Reply #10 on: March 01, 2015, 10:23:41 am »
I find Maplins to be a variable experience. I usually go in there and buy more crap than I really need, "just in case", although the other day I was amazed that they had a particular DC power connector that I was expecting to have to hack off a busted SMPS brick used for a NAS and solder to a replacement supply from Maplin.

They used to do reasonably priced audio and video cables about five or ten years ago, now they're just silly money, no wonder everyone buys that stuff online or at the pound shop.

We may slag it off, but for many of us in a pickle it's all we've got.

The one closest to me is next door to a Currys/PC World, which takes the shit customer experience to a whole new level, if ever there was a race to the bottom, that has to take the biscuit.
Now you've asked for it, Currys pc world, My laptop went in for a simple service windows 7 home edition, came back 3 weeks later with windows 8 :-/O then they wanted me to pay to get it taken off and have windows 7 put back on at £180.00p, I just buy computers from John Lewis these days.
 

Offline Howardlong

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Re: Maplins UK
« Reply #11 on: March 01, 2015, 10:26:56 am »
I've used the Maplin Tri-pad board for ages, then seemed it was being discontinued    :scared:   so I checked online 3 in a Maplin store 30 ml away , made a special trip, and bought them... removed cards and put them into stock... happy bunny... till I came to use one 3 months later ... 28 pin DIP socket would not fit  >:(  holes not correct spacing , complained online , but I had no receipt no packaging just bank statement ... after several  |O  emails with their "technical Support " I gave up and put it in the bin.... Perhaps they don't like  loyal customers ?
Agree they can get you out of a hole occasionally , but at a cost....

Standard 0.3" and 0.6" DIL work on the tripad boards perfectly in my experience. They had stock of them at my local outlet yesterday at any rate.
 

Offline SteveyG

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Re: Maplins UK
« Reply #12 on: March 01, 2015, 10:54:57 am »
Against better judgement I called into Maplins Peterborough  UK today while wife was clothes shopping ,I needed a 470R pot and 4x schottky Signal diodes,simple off the shelf components,and was directed to the "Parts Expert" hmmmmmm worrying. |O,first of all no diodes in the vast component store, so 470R pot yes sir freezer spray yes sir, switch cleaner yes sir, bought items got home sprays yes 470R pot the expert said was in the bag morphed into a 470K pot, I know I should have checked,my proper supplier has no competition :-+,be ware of the Maplin Experts.

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Online Fraser

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Re: Maplins UK
« Reply #13 on: March 01, 2015, 11:33:56 am »
Ref Maplin....

When I started working with Electronics at age 7 my father took me to my local electronic components emporium, Hanny's of Bath. There began my life in electronics. I regularly walked the short distance from school to Hanney's to spend my limited funds on various components and surplus equipment. I got on well with the propriator and learnt a great deal about electronics during my visits. Those were the days when a shop owner dealt directly with the public and was happy to discuss challenges that presented themselves to the young mind.

Move forward a few years and as a Student I applied for a job at Hanney's working Saturdays and holidays. I was successful. The pay was poor at £10 day (1985) but I knew that the knowledge gained working there was like gold for me. Unlike some, I knew that  a student job wasn't just about the amount of money being offered. I could, and did, earn a lot more at Sainsbury's but what use that knowledge in the world of electronics eh ?

Maplin opened in Bristol 22 miles away and there was concern that Hanney's might suffer as a result. Maplin, at that time, was far more flashy than Hanney's and had a big shiny catalogue. In fact most of our customers stuck with us as they said we knew electronics and the Maplin staff did not have a clue what they were selling and were just quoting from the catalogue.

I used to buy kits from Maplin, such as the 137MHz NOAA weather satellite receiver, but I mostly bought my components through Hanney's, even after leaving to start work in London. Weekend visits home always had time allocated to visit my old haunt  :)

Hanney's closed a few years ago as the owner was well over retirement age. He wondered whether I would be interested in buying his shop and stock but I did not have the surplus money and was uncertain of the future of such shops. I come from a period when it was fun to build electronics and a challenge to repair faulty equipment. Low retail prices in the UK make repair unlikely these days. Sad times. Computers and smart phones seem to have hit the hobbyist electronics market badly.

Maplin responded to this situation in a similar way to Dick Smith Electronics in Australia....they diversified into finished products and toys...... then down sized the hobbyist electronics stocks.

Now to the crunch..... I was a child of my time when building things, mechanical or electronic was considered 'fun' ..... I effectively self taught myself from age 7 using quality electronics magazines...... remember those ? I then served an 'apprenticeship' in Hanney's whilst a student and could quickly diagnose faults, find equivalent parts and read component colour coded values as though they were numbers in plain language. I knew the RS and Farnell catalogues inside and out. I was also capable of providing customers with good advice and assistance in solving their problems.

The question is....... where have all these great electronics emporiums gone and where do youngsters get the opportunities that I was lucky enough to enjoy ? Sadly the truth is that both are now long gone. The world has changed.

I have just retired at age 47 and can honestly say that I am not sorry. I now have the time to complete projects and help others. I have already received three 'head hunting' job offers, with the companies stating that they just can't find skilled electronics engineers these days who are able to work at component level in both design and repair. I have declined as it is time for me to rest up for a while.

The Maplin that you see today is just a sad reflection of what the modern marketplace wants...... I am a dinosaur in the eyes of some strident youngsters, but I am a happy old dinosaur who has skills and world experiences that they can only dream of, so no worries .... I'm happy  ;D

As for the the cr*p that I have heard my local Maplin's staff spouting to customers whilst visiting.....well it was appalling and I felt so sorry for the customers that I have caught them before leaving the store to provide the correct advice !  They have, without exception, always been grateful for the help.

Maybe I should get a semi retirement part time job at Maplin as their resident electronics specialist  :-DD

Comment on Hanney's closing......

http://www.vintage-radio.net/forum/showthread.php?t=19915

Aurora

Update: Pictures of Hanney's (as it was known locally) added. During close down and when empty....a  sad sight for me but few seemed surprised. I can confirm that the rear store room was filled to the roof with finished retail products and the up stairs store room was filled with cable, thermionic valves (thousands of them - NOS), components stock and lots of surplus equipment from the past 60 years ! A true Aladdin's cave that very few ever got to see. Reg D. (Owner) told me he was going to dump the unsold stock in a skip rather than sell it to some 'Vulture' offering next to nothing for it. Reg was a man that you did not mess with....old school, firm but fair. I have seen him tell customers that they are not welcome back ! (they had messed him around prior to this decision though) A bit like getting barred from your local pub  :-DD

« Last Edit: March 01, 2015, 12:33:04 pm by Aurora »
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Offline Howardlong

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Re: Maplins UK
« Reply #14 on: March 01, 2015, 12:24:31 pm »
My trip has not been dissimilar to yours.

We had two local emporia in Loughborough in the mid to late 70s, H&R Electronics and Taurus. I moved to London 25 or so years ago, with an eight year stint in Manchester in between.

I went past H&R about five years ago, it must've only recently closed, but even back in the 70s they were making most of their money from selling disco equipment. I'd say their parts selection wasn't a million miles off what Maplin is today. I remember buying 555s for 70p - that's over £5 in today's money. We didn't have 0.1" breadboards back then, but we had S-decs, a similar concept, but massive pitch in comparison, maybe 0.25" or so. Once I bought a version of the s-dec, a u-dec or something, for £18, or, wait for it, £130 in today's money. It had the same s-dec setup but included to 16 pin dil socket broken out. H&R was all new stuff, no junk.

Taurus is still going under the name of Sinequanon.co.uk. They had a better selection of parts particularly TTL, and were a bit cheaper than H&R. There was an enormous bloke behind the counter, he used to select the parts one by one from the drawers and balance them, often dozens, upon is rotundness. Of course as school kids this was a source of much idle chit chat amongst the nerds. Taurus, unlike H&R, also had plenty of surplus stuff. They used to sell NiCd AAs ex equipment for a quid a pop, told you they just needed a bit of reconditioning, and of course you believed them....

I retired from the rat race about four years ago, but I still live in London. I've seen Edgware Road almost completely disappear. 30 years ago it was a mecca for electronics nerds, a trip to London back thenwas not complete without a wonder down Edgware Road. The only shop remaining is Henrys, and I haven't stepped foot in there for at least ten years, the last time I went in there I walked out empty handed, either it was completely useless surplus tat or CCTV in there.

Cricklewood Electronics still seems to be going, but again it's been some time since I went in there, the last time was for some CA3028As in a metal can about ten years ago that we were using to build a bit of space hardware, and that device in that package had heritage.

We are, collectively, part of the problem, in that we can order from a much larger selection, at a cheaper price, and have parts turn up the next day, so that's what we do. No longer do we have to wait 28 days for delivery: remember that? Although I'm rarely an apologist for Maplin, I am pretty amazed it still offers parts at all. I remember thinking a few short years ago, when they opened their then new Kensington store, with those high rents, I bet they won't sell you a resistor, but they do.
« Last Edit: March 01, 2015, 12:37:35 pm by Howardlong »
 

Online tggzzz

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Re: Maplins UK
« Reply #15 on: March 01, 2015, 12:33:06 pm »
The question is....... where have all these great electronics emporiums gone and where do youngsters get the opportunities that I was lucky enough to enjoy ? Sadly the truth is that both are now long gone. The world has changed.

They have gone to ebay and RS/Farnell type web front ends. That plus home delivery is much better for everything except browsing and chatting.

I believe there is just about one surplus shop left, Burketts in Lincoln. Somebody recently got me a 1970s HP 1740 scope from there - lovely.

Quote
The Maplin that you see today is just a sad reflection of what the modern marketplace wants...... I am a dinosaur in the eyes of some strident youngsters, but I am a happy old dinosaur who has skills and world experiences that they can only dream of, so no worries .... I'm happy  ;D

The whole highstreet is in the process of being gutted, and replaced by coffee shops. Maybe it will recover, but the future is murky in this respect.

Once upon a time people shopped at local stores and had goods delivered by the shop; think of Ronnie Barker in "Open All Hours". That was supplanted by not-quite-so-local shops and cars. Now it has again been supplanted by web+couriers. Curiously back in 1996 I and some colleagues realised that there would be money to be made by courier services; but I didn't think it would take so long to come true.
« Last Edit: March 01, 2015, 12:43:53 pm by tggzzz »
There are lies, damned lies, statistics - and ADC/DAC specs.
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Offline Howardlong

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Re: Maplins UK
« Reply #16 on: March 01, 2015, 12:37:01 pm »
When I built my first radio with my father around 1973, we lived in Mansfield and there was a small emporium there, resistors were 30p each <cringe>, that's nearly £3.50!

On special occasions we went to Birketts in Lincoln, I think that might still be going?
 

Online tggzzz

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Re: Maplins UK
« Reply #17 on: March 01, 2015, 12:43:11 pm »
Taurus is still going under the name of Sinequanon.co.uk.
Thanks for that pointer!

Quote
We are, collectively, part of the problem, in that we can order from a much larger selection, at a cheaper price, and have parts turn up the next day, so that's what we do. No longer do we have to wait 28 days for delivery: remember that?

Just so.
 
I recently resurrected a hack I made in the 1970s, and thought it worth noting down How Things Were Done Then - and what has/hasn't changed. (Including International Money Orders for paying for parts from the US, groan). If you are curious, see http://entertaininghacks.wordpress.com/2015/02/21/vintage-hacking-or-the-past-is-a-foreign-country-they-do-things-differently-there/
There are lies, damned lies, statistics - and ADC/DAC specs.
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Offline 22swg

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Re: Maplins UK
« Reply #18 on: March 01, 2015, 01:30:21 pm »
Howard , re Tri pad , just the one from the 3 was faulty, pitch was slightly off  16 -20 pin just about fitted 28 not , think they may either be on last stock or have changed supplier. my advice check with a socket in the shop .

My recomended supplier is ESR score 10/10   upt north !  3 day post turnaround
« Last Edit: March 01, 2015, 01:47:00 pm by 22swg »
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Offline Howardlong

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Re: Maplins UK
« Reply #19 on: March 01, 2015, 01:41:45 pm »
Howard , re Tri pad , just the one from the 3 was faulty, pitch was slightly off  16 -20 pin just about fitted 28 not , think they may either be on last stock or have changed supplier. my advice check with a socket in the shop .

That seems a bit weird! I think those boards are made by Vero. I frequently use them, and always have some in stock. Here's a board of mine with a 28 pinner on it, that's why I didn't understand how you'd had difficulties. I'm not questioning that you did, but I'm sure like you probably thought it's a bit of a head scratcher!



 

Offline Tandy

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Re: Maplins UK
« Reply #20 on: March 01, 2015, 01:54:50 pm »

The Maplin that you see today is just a sad reflection of what the modern marketplace wants...... I am a dinosaur in the eyes of some strident youngsters, but I am a happy old dinosaur who has skills and world experiences that they can only dream of, so no worries .... I'm happy  ;D

I agree with most of what you say but there are fundamental problems for the general retail industry as a whole before you begin to tackle the industry specific issues, in the UK in particular the main problems are.

Rent: Traditionally there has been a limited amount of retail space available making the rental costs high. Although rents are coming down gradually many retailers are locked in to long upward only rent review leases. The landlords use these income levels as an expectation for new leases so they are asking unreasonable rents and wondering why so many of their properties are sitting empty.

Business Rates: Ironically the business rates paid on these premises are based, not on what rent you pay but the average value of rent from a few years ago, long before the global economic downturn. So you will be paying approximately 50% of the official rent value as valued by the valuation office in addition to your rent.

For example rent might be £12,000 PA but the rateable value is £15,000 so business rates will be an additional £7,500 PA rather than the somewhat fairer but still ridiculous £6,000 if it was based on actual rent paid.

Local Authority Profiteering: Despite the local authorities receiving huge amounts of income from the business rates paid they see parking as a way of generating income. They claim they are trying to reduce congestion and pollution in towns and cities by removing a majority of on-street parking and at the same time greatly inflating the parking charges. They are trying to get money from both ends by taking it from the retailers in business rates and from their customers through parking charges. The net result is that customers stop visiting the shopping areas due to inability to park (or high charges) as it becomes easier to just order on-line.

Imagine having to make £2000 of profit per month on your sales just to cover the rent and rates. If your profit margin is an optimistic 30% that is over £6000 of sales a month just to cover this basic overhead. Unless you are going to work 7 days a week and can do everything all by yourself you need at least one employee, probably two. That is at least another £1000 per month per employee making it another £6000 of sales a month. This is before you add things like utilities, insurance, store maintenance etc. So it is not entirely unreasonable to say that a relatively small store needs to turn sell £15,000 worth of goods @ a 30% margin each month just to survive before making any profit.

The competition however is on-line retailers that operate out of low cost warehouses likely in low rent cities with tax breaks for bring work to a troubled local economically. The large warehouse can hold many more products as they don't have to be displayed neatly.

Even worse is that the cost of posting goods from China is subsidised by the Chinese government and these products do not have to meet stringent standards that would be required if sold in the UK and as everybody knows the Chinese workers have very little in the way of workers rights compared to Europe.

So how do you make a retail store work ? There are only a few ways of doing it.

1. Increase your profit margins. The reason we see a prevalence of coffee shops in our shopping streets is simply because the cost of making a coffe or a slice of cake is a tiny fraction of the sales price giving great margins. While you can buy coffee from the supermarket and make your own people are willing to pay to sit in a cafe. In the case of Maplin the few electronic components they do stock are significantly higher than from most places. Their gross margin on these items are probably 200%+ but some people who need it in a hurry or don't know where to buy the items at a lower price will pay it. But still even if Maplin makes £1 on every £1.50 capacitor they would have to sell many thousands of them every month just to stay in business. No matter how high they increase their prices this will never sustain them, and the higher they push the prices the more customers they loose.

2. Increase the average sale value. If you can sell a £50 toy instead of a £5 cable you need to make far fewer sales to achieve the same profit. Again in the case of Maplin you can clearly see this trend, the number of components has fallen and the number of toys and gadgets has grown, most directly imported from China to maximise margins.

3. Showroom Store. Stores like the Apple stores and mobile network stores need not make a profit as many of the customers who go there will later buy the product on-line and as the product is unique to that company it doesn't matter as the company still profits from the sale regardless of where the customer buys from. If you are an independent retailer who sells branded goods, for example you sell iPhones then if someone comes into your store and looks at the phone and then goes and orders from amazon you gain nothing and actually your staff time has been wasted when they could have been helping a paying customer.

These issues apply to all types of retail now electronics (component) retailing has its own additional issues.

First the hobby is a niche market, you are unlikely to find 1000 regular customers in a town of 10,000 people so you have to sell more than just components. Diversify too far from this product line and you will get criticised like Maplin do for bing nothing more than a gadget and toy shop with overpriced components.

Second the average sale is low value, even an enthusiastic hobbyist is not going to buy a great deal of stuff from your store. You don't need 500 discrete components to build a project any more, you can do it with 1 micro controller or application specific IC and half-a-dozen common passive parts.

Third is the fake market, while a store based in the EU will have to ensure all products are genuine and meet safety standards etc  the market is flooded with cheap fake products via eBay and the like.
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Offline KJDS

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Re: Maplins UK
« Reply #21 on: March 01, 2015, 01:59:04 pm »
Those boards will be drilled in a stack. It's not unusual for the drill to wander a bit, particularly as it gets blunt. The boards at the bottom of the stack then get holes in the wrong place.

B&M retailing is struggling across many sectors as has already been discussed, Maplin deserve credit for still going.

Offline nali

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Re: Maplins UK
« Reply #22 on: March 01, 2015, 02:05:36 pm »
Maplins are highly reliable in that when I've gone to a store for a component they have always had it in stock.

But then I do check on their website to see what stock is available in each local store!

Simple. Effective. No wasted journeys.

Not always... I've been on a wasted journey before, I think it was November, where they'd cleared the store to make way for their Xmas stock of inflatable Santas, RC toys & other seasonal tat . They didn't bother updating the web stock, just shifted everything out for a few weeks then back again in the new year  >:(
 

Offline 22swg

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Re: Maplins UK
« Reply #23 on: March 01, 2015, 02:10:45 pm »
It was not the fact the tri-pad board was off spec it was the questionable customer service when I complained , ....

This is a nearly fitting 20 pin the more flexible pin ones fitted.
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Offline Howardlong

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Re: Maplins UK
« Reply #24 on: March 01, 2015, 02:29:51 pm »
It was not the fact the tri-pad board was off spec it was the questionable customer service when I complained , ....

This is a nearly fitting 20 pin the more flexible pin ones fitted.

Yip, that's indeed rubbish.
 


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