General > General Technical Chat
Massive ripoff attempt on next door neighbour thwarted
Halcyon:
--- Quote from: YurkshireLad on November 27, 2023, 01:03:30 pm ---What dishwasher do you have and what was the error code? We have a Bosch that threw an error code that I think was related to water collecting in the pan. So I wonder if it was the same problem as yours.
--- End quote ---
The model is a Siemens SN46M583AU (I think they also call it an IQ500). The error I was getting was E15 and the pump would run continuously when the unit was powered on.
The repairer said it only takes a small amount of water (less than half a cup) to trip the sensor under the sump. It's designed this way so you don't flood the electronics or cause more expensive problems.
They weren't specific about exactly which part was manufactured incorrectly (and I didn't ask), but Siemens/Bosch offered to replace it for free.
YurkshireLad:
--- Quote from: Halcyon on November 28, 2023, 11:58:39 am ---
--- Quote from: YurkshireLad on November 27, 2023, 01:03:30 pm ---What dishwasher do you have and what was the error code? We have a Bosch that threw an error code that I think was related to water collecting in the pan. So I wonder if it was the same problem as yours.
--- End quote ---
The model is a Siemens SN46M583AU (I think they also call it an IQ500). The error I was getting was E15 and the pump would run continuously when the unit was powered on.
The repairer said it only takes a small amount of water (less than half a cup) to trip the sensor under the sump. It's designed this way so you don't flood the electronics or cause more expensive problems.
They weren't specific about exactly which part was manufactured incorrectly (and I didn't ask), but Siemens/Bosch offered to replace it for free.
--- End quote ---
Thanks. Very interesting - I think we got the E15 error as well, but I may be wrong. I'll do some more research.
coromonadalix:
many wine coolers get defectives on the psu since it works continuously and i find them under rated for the task
repaired some of them with better ones at least twice the current output ... never died again ...
YurkshireLad:
--- Quote from: Halcyon on November 28, 2023, 11:58:39 am ---
--- Quote from: YurkshireLad on November 27, 2023, 01:03:30 pm ---What dishwasher do you have and what was the error code? We have a Bosch that threw an error code that I think was related to water collecting in the pan. So I wonder if it was the same problem as yours.
--- End quote ---
The model is a Siemens SN46M583AU (I think they also call it an IQ500). The error I was getting was E15 and the pump would run continuously when the unit was powered on.
The repairer said it only takes a small amount of water (less than half a cup) to trip the sensor under the sump. It's designed this way so you don't flood the electronics or cause more expensive problems.
They weren't specific about exactly which part was manufactured incorrectly (and I didn't ask), but Siemens/Bosch offered to replace it for free.
--- End quote ---
Do you have an online reference where Siemens/Bosch say a part was manufactured incorrectly?
Halcyon:
--- Quote from: YurkshireLad on November 28, 2023, 02:34:24 pm ---
--- Quote from: Halcyon on November 28, 2023, 11:58:39 am ---
--- Quote from: YurkshireLad on November 27, 2023, 01:03:30 pm ---What dishwasher do you have and what was the error code? We have a Bosch that threw an error code that I think was related to water collecting in the pan. So I wonder if it was the same problem as yours.
--- End quote ---
The model is a Siemens SN46M583AU (I think they also call it an IQ500). The error I was getting was E15 and the pump would run continuously when the unit was powered on.
The repairer said it only takes a small amount of water (less than half a cup) to trip the sensor under the sump. It's designed this way so you don't flood the electronics or cause more expensive problems.
They weren't specific about exactly which part was manufactured incorrectly (and I didn't ask), but Siemens/Bosch offered to replace it for free.
--- End quote ---
Do you have an online reference where Siemens/Bosch say a part was manufactured incorrectly?
--- End quote ---
Nope, this is just what was told to me by the repairer (hence not being charged for the service or part). The process I followed was:
1. Logged a service request through the "MySiemens" portal (you'll need to create an account).
2. Siemens referred it to a local repairer in my area.
3. Repairer came out, inspected it, ordered the part, then returned to replace it.
4. Job done, no charge.
I imagine there is probably some kind of note or recall attached to the model/serial number of my unit in the backend, so if they see this fault code, investigate the known issue.
I was never made aware of it, as I mentioned, I fully expected to pay for it as it was well and truly out of warranty by that stage.
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