I sent a Fluke calibrator to the far east. On arrival the customer didn't check the AC setting and put too high a voltage into it and it reported an error. They emailed me that eight minutes after signing for it and sent it straight back. Unfortunately, instead of replacing all the packing material round it, they shoved all of that up one end and put the 40kg calibrator at the other. It got as squashed as that Keithley on the flight back, smashed most of the board connectors off the motherboard and rendered it a total right off.
I've also seen some things that have been returned from a battlezone. I just hope no-one was using them at the time.
Did you still have to reimburse them after that?
There were two severely damaged instruments that I've had the
pleasure of dealing with over the years.
First one was an HP 34401A, that was packed by an idiot. He taped a couple of pieces of cardboard around the case and put it into a box, which he stuffed with more bits of cardboard and a couple of crumpled pages of newspaper. The package looked so horrid, that I took photos before even starting to unpack. Something was rattling on the inside, the power switch was jammed and there were some cracks in the case. I sent that thing right back.
The second was an HP 3631A power supply. I suppose the seller thought two layers of bubble wrap were more than enough to protect an 8 kilo instrument while being tossed around in a box.
Its case got warped, similarly to the instrument in OP's post, just less severely, rattly bits again, rear bezel crushed and slightly damaged front.
At first I contacted the seller directly and explained the situation. A couple of days passed, no response. I opened a case in eBay's resolution center and wrote everything down again. Same story again, no response. I then escalated the case to eBay officials and after a couple of days I received the message that I will be given a full refund, no return needed. Wasn't even upset.
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