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Mouser 'Export review'
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twospoons:
I ordered a handful of fairly ordinary parts from Mouser - some op-amps, LEDs and diodes. Nothing showed up for a week - so I checked the order status. "In Export Review"  it said. Waited some more, still in review. Emailed the export review dept - no reply. Emailed the local sales dept,  they replied within minutes that they'd pass the message on to export review dept. Waited some more - nothing, still in review. Emailed export review dept again - nothing. Got an email from websales asking for a review of my recent purchase experience - naturally they got one of these as their rating  >:( . Still no response from export review. So today, after 15 days of getting steadily more pissed off, I cancelled the purchase and ordered the same stuff from Digikey. A mere two hours later and my DK order is on its way via DHL.

Mouser 0
Digikey 1

/rant
ebastler:
Meanwhile, in a parallel thread...
https://www.eevblog.com/forum/chat/digikey-keeps-flagging-me-for-export-compliance/  ::)
asmi:

--- Quote from: twospoons on September 21, 2023, 03:47:07 am ---I ordered a handful of fairly ordinary parts from Mouser - some op-amps, LEDs and diodes. Nothing showed up for a week - so I checked the order status. "In Export Review"  it said. Waited some more, still in review. Emailed the export review dept - no reply. Emailed the local sales dept,  they replied within minutes that they'd pass the message on to export review dept. Waited some more - nothing, still in review. Emailed export review dept again - nothing. Got an email from websales asking for a review of my recent purchase experience - naturally they got one of these as their rating  >:( . Still no response from export review. So today, after 15 days of getting steadily more pissed off, I cancelled the purchase and ordered the same stuff from Digikey. A mere two hours later and my DK order is on its way via DHL.

Mouser 0
Digikey 1

/rant

--- End quote ---
Over years I've had various issues with Mouser (but to be fair, vast majority of orders - like 99% - were flawless with no issues whatsoever), and the fastest way to resolve any issues is to CALL your local office. You will get the resolution immediately in most cases right as you're on the phone, or they will tell you if they need anything from you (like forms, documentation, etc.).
brabus:

--- Quote from: asmi on September 21, 2023, 06:47:51 pm ---
--- Quote from: twospoons on September 21, 2023, 03:47:07 am ---I ordered a handful of fairly ordinary parts from Mouser - some op-amps, LEDs and diodes. Nothing showed up for a week - so I checked the order status. "In Export Review"  it said. Waited some more, still in review. Emailed the export review dept - no reply. Emailed the local sales dept,  they replied within minutes that they'd pass the message on to export review dept. Waited some more - nothing, still in review. Emailed export review dept again - nothing. Got an email from websales asking for a review of my recent purchase experience - naturally they got one of these as their rating  >:( . Still no response from export review. So today, after 15 days of getting steadily more pissed off, I cancelled the purchase and ordered the same stuff from Digikey. A mere two hours later and my DK order is on its way via DHL.

Mouser 0
Digikey 1

/rant

--- End quote ---
Over years I've had various issues with Mouser (but to be fair, vast majority of orders - like 99% - were flawless with no issues whatsoever), and the fastest way to resolve any issues is to CALL your local office. You will get the resolution immediately in most cases right as you're on the phone, or they will tell you if they need anything from you (like forms, documentation, etc.).

--- End quote ---

This. I had the exact same issue a couple of weeks ago, they solved the problem right after the call and I received the goods quickly as usual.
Benta:
Perhaps you're on the TDO?
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