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| Mouser -> Are other people having issues? |
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| Eigerdesign:
Hi Forum We are having extreme issues contacting Mouser in Europe. They don't answer emails (for 1+ Month), their phone rings out after 30+ attempts and countless time listening to there we are busy please hold... and then cutoff. They are now really effecting our business as we have thousands $ in backorders that are being held for the odd component on ever shifting lead-times. All we want to do is cancel these components to release what they have now in stock. Also they seem to be using a practice of telling you stock has been allocated to you (in stock) and then taking it away on later order update. This will cost us some extra 2 thousand in chips to source from the dreaded grey marked at 100x the price!!!! Any advice extremely welcome... I am considering driving there and knocking on the door! I have heard rumor's they are in trouble financially, but that does not seem to be a valid reason to ignore your customers. Thanks Tony |
| jpanhalt:
My experience over the past 10 years is that Mouser (USA) competes almost equally with DigiKey in service. It's amazing you cannot get a phone answered. I suspect you have the US contacts, but in case not: Office Hours (M-F): 7am to 8pm CST Customer Service & Technical Support Toll Free:(800) 346-6873 Phone:(817) 804-3888 Fax:(817) 804-3899 During my working years, I made a few international calls to solve problems. |
| HighVoltage:
I am dealing with Mouser Germany on a regular basis and every time I had an issue, I called them in Munich and within minutes I had someone on the phone. To me Mouser has one of the best services around. |
| BeBuLamar:
I am in the USA and I don't use Mouser that often but I found them very good. The reason I don't use them often is with my company and not them. My company always pay them late so everytime I order something from them I have to get my company to pay their previous bill. |
| tom66:
I've generally found it easier to reach out to the US arm of either company instead of contacting the UK arm, though I do recall Digi-Key has a dedicated UK phone line (staffed by Americans but working time shifted hours, but they're limited to what they can do until the other team comes on.) |
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