General > General Technical Chat
Mouser -> Are other people having issues?
(1/1)
Eigerdesign:
Hi Forum

We are having extreme issues contacting Mouser in Europe.

They don't answer emails (for 1+ Month), their phone rings out after 30+ attempts and countless time listening to there we are busy please hold... and then cutoff.

They are now really effecting our business as we have thousands $ in backorders that are being held for the odd component on ever shifting lead-times. All we want to do is cancel these components to release what they have now in stock.

Also they seem to be using a practice of telling you stock has been allocated to you (in stock) and then taking it away on later order update. This will cost us some extra 2 thousand in chips to source from the dreaded grey marked at 100x the price!!!!

Any advice extremely welcome... I am considering driving there and knocking on the door! I have heard rumor's they are in trouble financially, but that does not seem to be a valid reason to ignore your customers.

Thanks Tony
jpanhalt:
My experience over the past 10 years is that Mouser (USA) competes almost equally with DigiKey in service.  It's amazing you cannot get a phone answered.  I suspect you have the US contacts, but in case not:

Office Hours (M-F):
7am to 8pm CST
Customer Service & Technical Support
Toll Free:(800) 346-6873
Phone:(817) 804-3888
Fax:(817) 804-3899

During my working years, I made a few international calls to solve problems.
HighVoltage:
I am dealing with Mouser Germany on a regular basis and every time I had an issue, I called them in Munich and within minutes I had someone on the phone.

To me Mouser has one of the best services around.
BeBuLamar:
I am in the USA and I don't use Mouser that often but I found them very good. The reason I don't use them often is with my company and not them. My company always pay them late so everytime I order something from them I have to get my company to pay their previous bill.
tom66:
I've generally found it easier to reach out to the US arm of either company instead of contacting the UK arm, though I do recall Digi-Key has a dedicated UK phone line (staffed by Americans but working time shifted hours, but they're limited to what they can do until the other team comes on.)
Navigation
Message Index
There was an error while thanking
Thanking...

Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod