Hi Forum
We are having extreme issues contacting Mouser in Europe.
They don't answer emails (for 1+ Month), their phone rings out after 30+ attempts and countless time listening to there we are busy please hold... and then cutoff.
They are now really effecting our business as we have thousands $ in backorders that are being held for the odd component on ever shifting lead-times. All we want to do is cancel these components to release what they have now in stock.
Also they seem to be using a practice of telling you stock has been allocated to you (in stock) and then taking it away on later order update. This will cost us some extra 2 thousand in chips to source from the dreaded grey marked at 100x the price!!!!
Any advice extremely welcome... I am considering driving there and knocking on the door! I have heard rumor's they are in trouble financially, but that does not seem to be a valid reason to ignore your customers.
Thanks Tony