General > General Technical Chat

Mouser -> Are other people having issues?

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Eigerdesign:
Hi Forum

We are having extreme issues contacting Mouser in Europe.

They don't answer emails (for 1+ Month), their phone rings out after 30+ attempts and countless time listening to there we are busy please hold... and then cutoff.

They are now really effecting our business as we have thousands $ in backorders that are being held for the odd component on ever shifting lead-times. All we want to do is cancel these components to release what they have now in stock.

Also they seem to be using a practice of telling you stock has been allocated to you (in stock) and then taking it away on later order update. This will cost us some extra 2 thousand in chips to source from the dreaded grey marked at 100x the price!!!!

Any advice extremely welcome... I am considering driving there and knocking on the door! I have heard rumor's they are in trouble financially, but that does not seem to be a valid reason to ignore your customers.

Thanks Tony

jpanhalt:
My experience over the past 10 years is that Mouser (USA) competes almost equally with DigiKey in service.  It's amazing you cannot get a phone answered.  I suspect you have the US contacts, but in case not:

Office Hours (M-F):
7am to 8pm CST
Customer Service & Technical Support
Toll Free:(800) 346-6873
Phone:(817) 804-3888
Fax:(817) 804-3899

During my working years, I made a few international calls to solve problems.

HighVoltage:
I am dealing with Mouser Germany on a regular basis and every time I had an issue, I called them in Munich and within minutes I had someone on the phone.

To me Mouser has one of the best services around.

BeBuLamar:
I am in the USA and I don't use Mouser that often but I found them very good. The reason I don't use them often is with my company and not them. My company always pay them late so everytime I order something from them I have to get my company to pay their previous bill.

tom66:
I've generally found it easier to reach out to the US arm of either company instead of contacting the UK arm, though I do recall Digi-Key has a dedicated UK phone line (staffed by Americans but working time shifted hours, but they're limited to what they can do until the other team comes on.)

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