Mouser is a disaster these days. Can't recommend

[Cyclotron]

I placed an order last Wednesday at 4pm CST, hours before cutoff. I selected 2nd day air. The order went through but they didn't ship till the next day. They would typlicaly uplift to next day air for such but didn't. I lost some business that weekend as I thought for sure I'd have the parts in plenty of time.

I called and was told they are sorry and that my order didn't make the shipping cutoff for the day I ordered.  I said, yes, I got that notice but why wasn't it upgraded to NextDay air the next day when it shipped. They said they didn''t know and would only be able to refund my money on shipping.
I sighed, its a done deal and said ok.  12 dollar refund.

Again, yesterday I placed an order for 3 surface-mount parts 30 minutes before their website said shipping cutoff was for new orders.
Again, it didn't make it, and again, they didn't uplift it to the next day.

So I called, and the service person told me it was just too close to cut off, and there's nothing they could do as it had left. I mentioned that I know it hasn't left, as their UPS hasn't been picked up yet, and she said there's still nothing she could do. I asked for a refund, and she said she might be able to see if that could be approved.
I asked for a manager, she put me on hold for a minute and told me that no one is available and took my number. When I asked for her name, she said, "I'm not telling you that, I don't have to tell you anything," which caught me off guard.

So I guess I'm not buying from Mouser anymore.

[Cyclotron]

Update, I called back and asked for a manager. The person that answered didn't seem to be the same person but was really interested in not letting me speak with a manager. I insisted and gave my name. She wanted an order and I asked would that be needed to talk to a manager. 

Anyway, a manager got on the phone and was very pleasant. She was surprised by how I was treated with the amount of money I spend there.
I was told that the "automatic" uplift to Next Day services isn't 100% and it depends on where the fault lies in meeting the deadline.

Both of my orders should have been fine given their website's cutoff for orders and she was very happy to refund my shipping costs.
She said she'd be looking into my experience with both of the previous calls and I can only assume that will go better for the next customer.

I'm a bit stung right now and probably will just order from Digikey for now.  As I tell my friends, I can get 100 "At-a-boys" from my wife and wipe them out with one "oh shit" moment.  That's how I feel with customer service disasters like I feel this was.  A simple chat and refund, that was all I needed to get moving and put salve on my disappointment for the delays.

[tom66]

Our most recent experience with Mouser wasn't great either.  We were told parts would ship on the 12th from backorder.  Come to 19th (today), no info, no parts. Website now shows 1st Sept for backordered parts.  A little communication wouldn't go amiss.  We queried and were told it was best effort, supplier issues blah blah. Fair enough but... maybe send us an email if so?

[David Aurora]

Same deal here. Mouser has been my preferred supplier for a few years but lately I've had to switch to Digikey as Mouser's shipping time is way too slow and unpredictable (which is kind of a bigger issue than the speed).

I'm in Australia so in the past as long as I order before Friday night our time I've got parts Monday, Tuesday morning at the latest. Lately though I can even place an order on a Thursday and not see it even ship until early the next week.

[Alphatronique]

i may add my 2cent , on a last week production customer ordered 78L05 on a partial reel ,after assembly on first power-up the magic-smoke 
after investigation and checking device marking i find that actually mouser put on the reel 78L12 ! but label reel as 78L05 ,whole prod have need rework 

[44kgk1lkf6u]

In my experience Digikey is even worse.  It sometimes seems to take forever to process an order.  2 weekdays after placing the order it did not ship.  I had to cancel the order and order again.

Farnell has a similar problem.  An order once took a week to process before I remembered about it.  They also tend to say that a part has a do not sell restriction so they have to remove it from the order.  That delays the order until I respond to the email.  Twice I asked what the do not sell restriction was and how to find what parts have it before placing the order in the same email where I said to send the rest of the order.  Both times they only seemed to see the line that said to send the rest of the order.

I order from Mouser more often.  But all the orders have shipped.  I have gotten wrong parts.  They refunded the cost of the wrong parts.  All other parts came to me.

[Cyclotron]

i may add my 2cent , on a last week production customer ordered 78L05 on a partial reel ,after assembly on first power-up the magic-smoke 
after investigation and checking device marking i find that actually mouser put on the reel 78L12 ! but label reel as 78L05 ,whole prod have need rework 

Well, that puts my issues into perspective. That's bananas right there. I'm mean, that's a "reel" disaster.

[Cyclotron]

Our most recent experience with Mouser wasn't great either.  We were told parts would ship on the 12th from backorder.  Come to 19th (today), no info, no parts. Website now shows 1st Sept for backordered parts.  A little communication wouldn't go amiss.  We queried and were told it was best effort, supplier issues blah blah. Fair enough but... maybe send us an email if so?

Communications!!  The two issues I had were not driving off the bridge bad, but pot hole issues. A friendly chat on the phone, a refund, set my expectations that they don't do uplifts to Next Day or when I should/shouldn't expect it.  That's all.  All in communications and setting expectations.

The clock timer at Mouser now just "ticks" me off.  I can't help the puns. 

[chilternview]

I've had no problems with Mouser. I orderd some Traco DC-DC converters this Monday about 1pm UK time, they were delivered to my door this morning before 9am. I also use RS for stuff I need the next day, but their range is nowhere near enough for most projects.

[TinLethax]

Farnell has a similar problem.  An order once took a week to process before I remembered about it.  They also tend to say that a part has a do not sell restriction so they have to remove it from the order.  That delays the order until I respond to the email.  Twice I asked what the do not sell restriction was and how to find what parts have it before placing the order in the same email where I said to send the rest of the order.  Both times they only seemed to see the line that said to send the rest of the order.

Mine with Farnell Element14 took about 2 weeks before they finally process my order. And this happened with every order no matter how large or small (No backordering part btw).

[hans]

Works fine with me. All shipping issues described seems typical for component distributors (or web franchises in general), to be honest..
I bet all of them are running with the minimal required staffing to keep them busy throughout the day, but cannot keep up with the presumed peak of orders right near closing time.

For Mouser/Digikey specifically however, I don't use them for urgent stuff since shipping out from US takes a few business days anyhow.

[JimboJack]

part orderd in Feb/March said backorderd be available in June, end of june time the vendor decides to double the price from $150 to $300 , so they change the part no, says it new, it the same part, mouser says we can issue the part give you the new part number at double the price. that was a CPLD device

[Siwastaja]

i may add my 2cent , on a last week production customer ordered 78L05 on a partial reel ,after assembly on first power-up the magic-smoke 
after investigation and checking device marking i find that actually mouser put on the reel 78L12 ! but label reel as 78L05 ,whole prod have need rework 

Well, that puts my issues into perspective. That's bananas right there. I'm mean, that's a "reel" disaster.

Mistakes happen. Imagine: I got completely wrongly market parts from manufacturer; they (CUI Devices) had polluted the whole supply chain: same wrong parts came from Digikey, Mouser, some Chinese distributor our CM was using, and probably all others. All labeling and packaging was consistent: just wrong part on the reels. And contacting them, getting them to agree they indeed have polluted the whole supply chain, and having them to ship correct parts to the CM, took many weeks. Guess who is never going to design in anything from CUI devices 

Other than that, IMHO Mouser and Digikey are roughly the same, both have random shipping delays every now and then. I guess you can't trust anyone on quick service to any significant %. Maybe 80-90%, which is not a lot. If the parts are of low value (compared to your calendar time), which is almost always the case, just place orders on both DK and Mouser at the same time. Having extra parts rarely hurts.

[DiTBho]

Never trust the label on the box!

Something worse happened to me: not a voltage regulator, but a reset circuit.

They put in a seemingly identical component, almost pin-to-pin compatible, but unfortunately the output and power pins are reversed.

The result? The SBC never booted, and we couldn't figure out why... then... with a thermal imaging camera, I discovered that the chip was overheating. Once I removed the chip, the board started working ...

d'oh ...

[SiliconWizard]

I've had a better experience lately with Digikey than Mouser.
I've actually found Arrow to be better than these two, but there's one annoying thing with Arrow: they don't label the parts with their values but just with a MPN/code, which is kinda annoying for passive components, at least for prototyping.

[BeBuLamar]

I didn't have problem with Mouser perhaps because I buy from Mouser stuff for my personal uses and I went for the lowest shipping cost and didn't care when I got them. For time sensitive at work I don't think we order from Mouser. We use RS-Online and Digi-Key.

[Alphatronique]

i got in the past similar error whit Digi-Key, but it was evident like 1206 resistor instead of a SOT-23 transistor 
but that first time it same package and similar marking 8K instead of 8C ,hopefully customer smoke only 2 board

[EPAIII]

Just a few minutes ago I wanted to check on some parts so I went to Mouser, my first to go place. I was met with a screen that wanted to "qualify me" and that insisted that I allow cookies and scripts. I went to DigiKey.

[TimFox]

Just a few minutes ago I wanted to check on some parts so I went to Mouser, my first to go place. I was met with a screen that wanted to "qualify me" and that insisted that I allow cookies and scripts. I went to DigiKey.

Five minutes after you posted, I went to Mouser to search a component, without logging in to my account, and did not encounter any such “qualify” screen, or demand to allow cookies.

[Stray Electron]

I asked for a manager, she put me on hold for a minute and told me that no one is available and took my number. When I asked for her name, she said, "I'm not telling you that, I don't have to tell you anything," which caught me off guard.

So I guess I'm not buying from Mouser anymore.

   I've encountered a lot of situations like that from "Tech Support" people. Most of them clearly don't know what they're talking about and are only following an automated script and when you ask for a supervisor, none is ever available.  I do believe that most telephone tech support has been outsourced to the lowest bidder call centers and that the call centers and the people answering the calls, have absolutely no connection to the company that they're handling calls for.

[Analog Kid]

I've had a better experience lately with Digikey than Mouser.
I've actually found Arrow to be better than these two, but there's one annoying thing with Arrow: they don't label the parts with their values but just with a MPN/code, which is kinda annoying for passive components, at least for prototyping.

But that horrible, horrible website of theirs (Arrow). I can't deal with that at all.
Unless they've fixed it since I last ordered from them? (Back around Jan. or so this year.)

[SiliconWizard]

The website is not particularly good nor bad. Having had to deal with LCSC quite a bit, I can tell you that Arrow's website is not so bad after all.

[thm_w]

Just a few minutes ago I wanted to check on some parts so I went to Mouser, my first to go place. I was met with a screen that wanted to "qualify me" and that insisted that I allow cookies and scripts. I went to DigiKey.

Ironic as digikey has had tons of anti-bot qualifying popups for the past few years https://forum.digikey.com/t/digikey-website-says-im-a-robot/32995/19

Not really sure why you'd care about non-external cookies on a trusted site but alright, looks like the cart is stored server side so I guess they aren't needed.

[Analog Kid]

The website is not particularly good nor bad. Having had to deal with LCSC quite a bit, I can tell you that Arrow's website is not so bad after all.

Then they must have fixed it up somewhat, because when I was ordering from them (new customer, found out about them here), the website was just plain broken.
Sometimes the whole site would go inexplicably offline for a couple of hours.
You'd put a bunch of stuff in your shopping cart, then when you went to look at it, it just went Poof! and disappeared.
Their searches were horrible. No parametric searches like DigiKey. All items haphazardly labeled and described so it's almost impossible to find all the 12.6 volt center-tapped transformers without using about 15 different search terms.
Stuff like that.
No excuse for that at this late stage of the game ...

[Cyclotron]

Just a few minutes ago I wanted to check on some parts so I went to Mouser, my first to go place. I was met with a screen that wanted to "qualify me" and that insisted that I allow cookies and scripts. I went to DigiKey.

Five minutes after you posted, I went to Mouser to search a component, without logging in to my account, and did not encounter any such “qualify” screen, or demand to allow cookies.

It looks like Mouser uses Akamai Bot Defense and Data Dome.  Neither is an effective bot defense, and both have problems with any browser or customer that has configured even the most basic security protections on their browsers.

Digikey uses Sift and PerimeterX, which are less prone to randomly identifying customers as bots, but also ineffective in defending against the modern bot.
I'm appalled at the lack of modern security on these sites.

Based on my brief analysis of these sites, Mouser is trying to secure itself against bots, but, in my opinion, they have not chosen wisely.  Digikey appears to be more interested in tracking, ADs, and analytics than security.

I would not be surprised by either site randomly creating friction to user access. Someone needs to talk to their IT/Info Sec departments.