General > General Technical Chat
Mouser sent me €138.60 worth of inductors I didn't order
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TimFox:
Reading SmallCog's post, he didn't say it was Mouser.
radar_macgyver:
Last year Digi-key mistakenly sent me about 400 ADG419 ICs with an order. When I looked it up on their website, the quantity listed in stock exactly matched what I had received - seems like someone had bought all their remaining stock. The bag had an order number that didn't match mine, so it was clearly a mistake at the binning stage. I called them and they emailed me a UPS label for the return shipment.

I found it odd that they still listed the parts in stock even though they had assigned them to an order, and shipped them out 3 days prior.
SiliconWizard:
Had that happen to me as well. Ironically, it was a cut tape of ... power inductors that I never ordered. It wasn't worth that much though. Just didn't bother and kept it.

Now what you should do is up to you. This is their mistake, so as a customer, you're not supposed to fix their own screw-ups I guess. Personally, if it was worth a lot more, or that looked like "rare" parts, I would still contact them. Otherwise...
Ian.M:
If the supplier wants to pay for courier pickup, including packing, at a mutually convenient date and time, sure they can have their mis-delivered parts back.   Otherwise they can pay me time (min.1 hour at my usual rates) and materials (or credit me the same) and send me a shipping label and I'll be happy to fix their screwup.   If they don't want to do that and the package was actually addressed to me, well. thank you for the unsolicited free gift.


--- Quote from: SmallCog on March 26, 2022, 07:14:48 am ---A related annoyance is the bag being labelled for what you want but containing something else…

--- End quote ---
Yes, we more or less stopped using CPC for anything we could get elsewhere because of that and other shenanigans.  Full story here: https://www.eevblog.com/forum/beginners/nooo!-rs-components-what-have-you-done-ruined-my-with-new-delivery-charge/msg3098718/#msg3098718
tom66:
I've had a similar thing happen with Farnell. Contacted customer services, they clearly worked out it was of negligible cost (I think it was 100 x some SMD resistors, so value of $1-2USD maybe), and they told me to keep it. 

I guess if it was more significant they would pay to get it back; not sure what the law is on whether they can compel you to do this or not.
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