General > General Technical Chat

Mouser sent me €138.60 worth of inductors I didn't order

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SiliconWizard:
From a legal standpoint, it probably varies a bit depending on your country. But, I think there are definitely two different cases:
- Items delivered to you, that you didn't order, with no indication of another recipient than yourself: "unsolicited goods". You usually have a right to keep them as a gift.
- Now if there's any indication of the person they were meant for, you usually do NOT have the right to keep them.
=> In particular, misdelivered items, in a package with another person's name: you certainly do not have a right to keep the package. Doing so would be theft. You need to contact the delivery service (can most often be seen on a tag on the package itself) for them to pick it up.

I think the OP's case is the first one (as was the case for me too), so there is legally no issue there, AFAIK anyway. (But check with your local laws of course.)

Bud:
A few times when i received from Digikey something i did not order, they told me to keep it.

jpanhalt:

--- Quote from: Bud on March 26, 2022, 09:15:27 pm ---A few times when i received from Digikey something i did not order, they told me to keep it.

--- End quote ---

Ditto, but that was more than 10 years ago.  I can only recall 2 instances.  One was the wrong device, which DK quickly replaced,  The other was when I ordered 1" of 4" diameter delrin round.  It shipped 1', which was a huge difference in cost.  DigiKey's system used to extremely accurate.

My advice to the TS is to be civil.  Errors happen.  Don't insist on Mouser picking it up at an appointed time.  Just follow the Golden Rule.

2N3055:
Yeah, mistakes happen. Never had a really bad one, where they didn't want it back but wanted me to pay for it.

Once I ordered a set of dies for my Pressmaster crimpers from TME, and received a pack of 5. These are 35-40€ a piece. I called them and they apologized and thanked and asked (very politely) if they could ask me favor to return surplus if they send a courier to get it. I sent 4 back, and that same lady even thanked me few days later when she received it. 

Fast forward, I ordered few more dies few months later. I receive them but there was one additional type I didn't order.
I repeat the routine, report to them. Same lady sends an E-mail, says hello, apologizes for making mistake again, (she remembers previous episode) and asks me bluntly, do I have a use for the die? She says, if I find it useful, she would be glad for me to keep it. So they left it with me.
As fate would have it, after a month or so, that particular die came in handy on one job...

jpanhalt:
@2N3055
Exactly.  That's the way real business operates.  You never try to screw the other "guy" for a simple mistake.  Thus, my comment about requiring a courier appointment.  Just take it to the P.O., if Mouser wants that.

EDIT: Sorry, both orders were NOT Digikey.  The Delrin was McMaster-Carr.  Both are great companies to deal with, maybe a little more expensive than the least expensive, but great customer service.  McMaster in the past few years seems to be falling behind. When it ships from multiple locations, you are stuck with X times that number in shipping costs.  I have never been charged for double or triple shipping from DigiKey.

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