Author Topic: Mouser sent me €138.60 worth of inductors I didn't order  (Read 4258 times)

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Offline ZipdoxTopic starter

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Mouser sent me €138.60 worth of inductors I didn't order
« on: March 25, 2022, 02:08:49 pm »
So I ordered some parts from Mouser for a project of mine, and the package included bag with a roll of 45 Wurth inductors (P/N: 7443551280) worth €138.60. The label on the bag doesn't list an article number, so I assume it wasn't meant to be shipped to a customer. It does however list a line item number, whatever that means. All the other parts I ordered are present, nothing is missing.

I have no user for these inductors (at least not right now anyway), so what is the right thing to do?
 

Offline Mortymore

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #1 on: March 25, 2022, 02:23:34 pm »
Contact Mouser about that.

Years ago I found myself in a similar situation. I received a very large box for the things I've ordered online from a national store, all the items were there, but also allot of satellite stuff that wasn't meant for me.

After contact them, they arranged the pickup for the wrong sent items.

Regards
 
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Offline ZipdoxTopic starter

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #2 on: March 25, 2022, 03:14:38 pm »
That's what I'll do.
 

Offline jmelson

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #3 on: March 25, 2022, 10:40:16 pm »
A couple months ago I got a box from Mouser.  It had a bunch of solderless breadobards and adafruit modules, nothing I had ordered.  They paid to have the stuff returned to them.  So, they seem to be suffering from some carelessness in the shipping department.
Jon
 

Offline SmallCog

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #4 on: March 26, 2022, 07:14:48 am »
I’ve had mixed experiences with this sort of stuff.

Some have wanted them shipped back, they’ve emailed me a shipping label and it was no stress for me

Others have not wanted the stuff back but appreciated the honesty and told me I can keep/bin the items. Some of this is probably cost related but I suspect also that the parts may be considered “untrustworthy” from an ESD perspective?

One supplier billed me for the extra stuff that arrived after I let them know. When quoted the unofficial chorus to “am I ever going to see your face again” (YouTube a live performance if you’re curious) they then issued me a credit less a re-stocking fee. Quite the mess! All sorted in the end but it certainly cost them a lot in future sales.

A related annoyance is the bag being labelled for what you want but containing something else…
 

Offline hans

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #5 on: March 26, 2022, 09:09:51 am »
I've had a similar experience with wrongly sent items.

They probably have a threshold for which pickup and restock makes sense for them.
In my case I ordered at RS, and they didn't bother to pick up the 10 wrong inductors. They were only small ones, I didn't look them up, but I'm guessing it wasn't more than 10EUR worth of components.
 

Online TERRA Operative

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #6 on: March 26, 2022, 02:20:04 pm »
One supplier billed me for the extra stuff that arrived after I let them know. When quoted the unofficial chorus to “am I ever going to see your face again” (YouTube a live performance if you’re curious) they then issued me a credit less a re-stocking fee. Quite the mess! All sorted in the end but it certainly cost them a lot in future sales.

They did you dirty. Legally they cannot charge you for mis-shipped items..

https://www.accc.gov.au/consumers/sales-delivery/receiving-things-you-didnt-ask-for
Where does all this test equipment keep coming from?!?

https://www.youtube.com/NearFarMedia/
 

Offline TheSteve

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #7 on: March 26, 2022, 04:33:39 pm »
I received a box cutter mixed in with a Digikey order once.
VE7FM
 

Offline TimFox

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #8 on: March 26, 2022, 05:16:44 pm »
That sounds like a scalpel left in the patient after surgery.
 

Offline dbctronic

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #9 on: March 26, 2022, 06:00:23 pm »
Quite the mess! All sorted in the end but it certainly cost them a lot in future sales.

Mouser... I'll make a note of that.  >:(
Anybody who puts themselves in for bad PR like that in the Internet Age isn't very quick, are they? How much in sales have they lost just amongst those of us reading this thread? Surely many times that restocking fee they pulled on you.
The very few problems I've had with vendors were all sorted instantly with a phone call and no monkey business.

EDIT: As pointed out, SmallCog did not specify who the vendor was. My bad.
« Last Edit: March 27, 2022, 01:01:32 pm by dbctronic »
 

Offline TimFox

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #10 on: March 26, 2022, 06:06:22 pm »
Reading SmallCog's post, he didn't say it was Mouser.
 
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Online radar_macgyver

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #11 on: March 26, 2022, 06:13:14 pm »
Last year Digi-key mistakenly sent me about 400 ADG419 ICs with an order. When I looked it up on their website, the quantity listed in stock exactly matched what I had received - seems like someone had bought all their remaining stock. The bag had an order number that didn't match mine, so it was clearly a mistake at the binning stage. I called them and they emailed me a UPS label for the return shipment.

I found it odd that they still listed the parts in stock even though they had assigned them to an order, and shipped them out 3 days prior.
 

Offline SiliconWizard

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #12 on: March 26, 2022, 06:21:59 pm »
Had that happen to me as well. Ironically, it was a cut tape of ... power inductors that I never ordered. It wasn't worth that much though. Just didn't bother and kept it.

Now what you should do is up to you. This is their mistake, so as a customer, you're not supposed to fix their own screw-ups I guess. Personally, if it was worth a lot more, or that looked like "rare" parts, I would still contact them. Otherwise...
 

Online Ian.M

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #13 on: March 26, 2022, 06:52:31 pm »
If the supplier wants to pay for courier pickup, including packing, at a mutually convenient date and time, sure they can have their mis-delivered parts back.   Otherwise they can pay me time (min.1 hour at my usual rates) and materials (or credit me the same) and send me a shipping label and I'll be happy to fix their screwup.   If they don't want to do that and the package was actually addressed to me, well. thank you for the unsolicited free gift.

A related annoyance is the bag being labelled for what you want but containing something else…
Yes, we more or less stopped using CPC for anything we could get elsewhere because of that and other shenanigans.  Full story here: https://www.eevblog.com/forum/beginners/nooo!-rs-components-what-have-you-done-ruined-my-with-new-delivery-charge/msg3098718/#msg3098718
 

Online tom66

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #14 on: March 26, 2022, 08:38:38 pm »
I've had a similar thing happen with Farnell. Contacted customer services, they clearly worked out it was of negligible cost (I think it was 100 x some SMD resistors, so value of $1-2USD maybe), and they told me to keep it. 

I guess if it was more significant they would pay to get it back; not sure what the law is on whether they can compel you to do this or not.
« Last Edit: March 26, 2022, 08:43:13 pm by tom66 »
 

Offline SiliconWizard

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #15 on: March 26, 2022, 09:11:56 pm »
From a legal standpoint, it probably varies a bit depending on your country. But, I think there are definitely two different cases:
- Items delivered to you, that you didn't order, with no indication of another recipient than yourself: "unsolicited goods". You usually have a right to keep them as a gift.
- Now if there's any indication of the person they were meant for, you usually do NOT have the right to keep them.
=> In particular, misdelivered items, in a package with another person's name: you certainly do not have a right to keep the package. Doing so would be theft. You need to contact the delivery service (can most often be seen on a tag on the package itself) for them to pick it up.

I think the OP's case is the first one (as was the case for me too), so there is legally no issue there, AFAIK anyway. (But check with your local laws of course.)
 

Offline Bud

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #16 on: March 26, 2022, 09:15:27 pm »
A few times when i received from Digikey something i did not order, they told me to keep it.
Facebook-free life and Rigol-free shack.
 

Online jpanhalt

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #17 on: March 26, 2022, 09:24:32 pm »
A few times when i received from Digikey something i did not order, they told me to keep it.

Ditto, but that was more than 10 years ago.  I can only recall 2 instances.  One was the wrong device, which DK quickly replaced,  The other was when I ordered 1" of 4" diameter delrin round.  It shipped 1', which was a huge difference in cost.  DigiKey's system used to extremely accurate.

My advice to the TS is to be civil.  Errors happen.  Don't insist on Mouser picking it up at an appointed time.  Just follow the Golden Rule.
 
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Online 2N3055

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #18 on: March 26, 2022, 09:35:12 pm »
Yeah, mistakes happen. Never had a really bad one, where they didn't want it back but wanted me to pay for it.

Once I ordered a set of dies for my Pressmaster crimpers from TME, and received a pack of 5. These are 35-40€ a piece. I called them and they apologized and thanked and asked (very politely) if they could ask me favor to return surplus if they send a courier to get it. I sent 4 back, and that same lady even thanked me few days later when she received it. 

Fast forward, I ordered few more dies few months later. I receive them but there was one additional type I didn't order.
I repeat the routine, report to them. Same lady sends an E-mail, says hello, apologizes for making mistake again, (she remembers previous episode) and asks me bluntly, do I have a use for the die? She says, if I find it useful, she would be glad for me to keep it. So they left it with me.
As fate would have it, after a month or so, that particular die came in handy on one job...
« Last Edit: March 26, 2022, 10:23:05 pm by 2N3055 »
"Just hard work is not enough - it must be applied sensibly."
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Online jpanhalt

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #19 on: March 26, 2022, 09:49:18 pm »
@2N3055
Exactly.  That's the way real business operates.  You never try to screw the other "guy" for a simple mistake.  Thus, my comment about requiring a courier appointment.  Just take it to the P.O., if Mouser wants that.

EDIT: Sorry, both orders were NOT Digikey.  The Delrin was McMaster-Carr.  Both are great companies to deal with, maybe a little more expensive than the least expensive, but great customer service.  McMaster in the past few years seems to be falling behind. When it ships from multiple locations, you are stuck with X times that number in shipping costs.  I have never been charged for double or triple shipping from DigiKey.
« Last Edit: March 26, 2022, 10:16:33 pm by jpanhalt »
 
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Offline ZipdoxTopic starter

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #20 on: March 26, 2022, 11:07:18 pm »
I talked to someone at Mouser though their live chat yesterday and they said they'd email me but I haven't gotten an email yet. If I don't receive anything I guess they don't want it back anymore? I'm not gonna bother contacting them for a second time anyway.
 

Online Ian.M

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #21 on: March 26, 2022, 11:34:48 pm »
If you've got the luxury of a full-time reception desk, with space for parcels inwards and outwards, of course you can offer availability for courier pickup any time in business hours.   Equally, if you do a regular post-office run, unless its unduly bulky it can go on that without you incurring extra costs.  However if the supplier in question screws up multiple orders per month, why should *YOU* be out of pocket to reduce *THEIR* cost of *THEIR* mistake?  Delays getting orders fulfilled with the correct parts, and admin time chasing up orders, are already costing you.

OTOH If they have a history of  going above and beyond for excellent customer service e.g. not only accepting phoned in urgent orders for next day delivery, but managing to merge it with any regular order you had they were dispatching the next day and only charging one lot of shipping, then yes, I would go out of my way to aid them returning the mis-shipped goods without raising an invoice for time etc.  Incidentally, those are the suppliers that very rarely screw up an order . . .
« Last Edit: March 26, 2022, 11:36:54 pm by Ian.M »
 

Offline Cerebus

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #22 on: March 27, 2022, 01:36:50 am »
I've had a similar thing happen with Farnell. Contacted customer services, they clearly worked out it was of negligible cost (I think it was 100 x some SMD resistors, so value of $1-2USD maybe), and they told me to keep it. 

I guess if it was more significant they would pay to get it back; not sure what the law is on whether they can compel you to do this or not.

Without quoting reams of statute basically the law in the UK is that if you tell the sender that you have received unsolicited goods and give them a reasonable deadline by which to collect them, at their own expense, then if they have not collected them by that deadline you can dispose of them as you see fit (which term includes keeping them) with no further liability on your behalf. Basically if you say, "I've got your stuff, I didn't order it, collect it within 2 weeks or it goes in the bin" and you actually let them collect it if they bother to turn up, then you've covered all the bases. If you unavoidably encounter significant costs in doing so (e.g. they insist on a particular collection time and you have to pay someone to be there, or lose money yourself by not being at work) you've a right (in tort) to reclaim those costs, but you'd have to go to court to do so if they didn't agree to pay.

If anyone tries to charge you, threaten you with debt collectors, etc. etc. for unsolicited goods they commit a criminal offence.

(Unsolicited Goods Act 1971, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015).
Anybody got a syringe I can use to squeeze the magic smoke back into this?
 
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Offline SmallCog

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #23 on: March 27, 2022, 11:19:29 am »
Reading SmallCog's post, he didn't say it was Mouser.

Correct, same situation different supplier though

To be honest I think a bit of it was “lost in translation” pretty sure the customer service rep was offshore and didn’t quite comprehend the situation
 

Offline duckduck

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #24 on: March 28, 2022, 05:46:35 am »
I've had a similar thing happen with Farnell. Contacted customer services, they clearly worked out it was of negligible cost (I think it was 100 x some SMD resistors, so value of $1-2USD maybe), and they told me to keep it. 

I guess if it was more significant they would pay to get it back; not sure what the law is on whether they can compel you to do this or not.

Without quoting reams of statute basically the law in the UK is that if you tell the sender that you have received unsolicited goods and give them a reasonable deadline by which to collect them, at their own expense, then if they have not collected them by that deadline you can dispose of them as you see fit (which term includes keeping them) with no further liability on your behalf. Basically if you say, "I've got your stuff, I didn't order it, collect it within 2 weeks or it goes in the bin" and you actually let them collect it if they bother to turn up, then you've covered all the bases. If you unavoidably encounter significant costs in doing so (e.g. they insist on a particular collection time and you have to pay someone to be there, or lose money yourself by not being at work) you've a right (in tort) to reclaim those costs, but you'd have to go to court to do so if they didn't agree to pay.

If anyone tries to charge you, threaten you with debt collectors, etc. etc. for unsolicited goods they commit a criminal offence.

(Unsolicited Goods Act 1971, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015).

In the USA, if someone mails you something you didn't order, you get to keep it:

https://www.law.cornell.edu/uscode/text/39/3009

I talked to someone at Mouser though their live chat yesterday and they said they'd email me but I haven't gotten an email yet. If I don't receive anything I guess they don't want it back anymore? I'm not gonna bother contacting them for a second time anyway.

I think that you did the right thing by contacting Mouser. If they don't get back to you it's clearly not that important to them.

Mouser has always done right by me when it comes to their shipping foul-ups. They even sent me a replacement order when the US Postal Service mis-delivered the package (which eventually made its way back to me). Mouser told me to keep the extra package (it was only USD20 of capacitors and resistors).
« Last Edit: March 28, 2022, 05:48:21 am by duckduck »
 


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