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Mouser sent me €138.60 worth of inductors I didn't order
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Zipdox:
I talked to someone at Mouser though their live chat yesterday and they said they'd email me but I haven't gotten an email yet. If I don't receive anything I guess they don't want it back anymore? I'm not gonna bother contacting them for a second time anyway.
Ian.M:
If you've got the luxury of a full-time reception desk, with space for parcels inwards and outwards, of course you can offer availability for courier pickup any time in business hours.   Equally, if you do a regular post-office run, unless its unduly bulky it can go on that without you incurring extra costs.  However if the supplier in question screws up multiple orders per month, why should *YOU* be out of pocket to reduce *THEIR* cost of *THEIR* mistake?  Delays getting orders fulfilled with the correct parts, and admin time chasing up orders, are already costing you.

OTOH If they have a history of  going above and beyond for excellent customer service e.g. not only accepting phoned in urgent orders for next day delivery, but managing to merge it with any regular order you had they were dispatching the next day and only charging one lot of shipping, then yes, I would go out of my way to aid them returning the mis-shipped goods without raising an invoice for time etc.  Incidentally, those are the suppliers that very rarely screw up an order . . .
Cerebus:

--- Quote from: tom66 on March 26, 2022, 08:38:38 pm ---I've had a similar thing happen with Farnell. Contacted customer services, they clearly worked out it was of negligible cost (I think it was 100 x some SMD resistors, so value of $1-2USD maybe), and they told me to keep it. 

I guess if it was more significant they would pay to get it back; not sure what the law is on whether they can compel you to do this or not.

--- End quote ---

Without quoting reams of statute basically the law in the UK is that if you tell the sender that you have received unsolicited goods and give them a reasonable deadline by which to collect them, at their own expense, then if they have not collected them by that deadline you can dispose of them as you see fit (which term includes keeping them) with no further liability on your behalf. Basically if you say, "I've got your stuff, I didn't order it, collect it within 2 weeks or it goes in the bin" and you actually let them collect it if they bother to turn up, then you've covered all the bases. If you unavoidably encounter significant costs in doing so (e.g. they insist on a particular collection time and you have to pay someone to be there, or lose money yourself by not being at work) you've a right (in tort) to reclaim those costs, but you'd have to go to court to do so if they didn't agree to pay.

If anyone tries to charge you, threaten you with debt collectors, etc. etc. for unsolicited goods they commit a criminal offence.

(Unsolicited Goods Act 1971, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015).
SmallCog:

--- Quote from: TimFox on March 26, 2022, 06:06:22 pm ---Reading SmallCog's post, he didn't say it was Mouser.

--- End quote ---

Correct, same situation different supplier though

To be honest I think a bit of it was “lost in translation” pretty sure the customer service rep was offshore and didn’t quite comprehend the situation
duckduck:

--- Quote from: Cerebus on March 27, 2022, 01:36:50 am ---
--- Quote from: tom66 on March 26, 2022, 08:38:38 pm ---I've had a similar thing happen with Farnell. Contacted customer services, they clearly worked out it was of negligible cost (I think it was 100 x some SMD resistors, so value of $1-2USD maybe), and they told me to keep it. 

I guess if it was more significant they would pay to get it back; not sure what the law is on whether they can compel you to do this or not.

--- End quote ---

Without quoting reams of statute basically the law in the UK is that if you tell the sender that you have received unsolicited goods and give them a reasonable deadline by which to collect them, at their own expense, then if they have not collected them by that deadline you can dispose of them as you see fit (which term includes keeping them) with no further liability on your behalf. Basically if you say, "I've got your stuff, I didn't order it, collect it within 2 weeks or it goes in the bin" and you actually let them collect it if they bother to turn up, then you've covered all the bases. If you unavoidably encounter significant costs in doing so (e.g. they insist on a particular collection time and you have to pay someone to be there, or lose money yourself by not being at work) you've a right (in tort) to reclaim those costs, but you'd have to go to court to do so if they didn't agree to pay.

If anyone tries to charge you, threaten you with debt collectors, etc. etc. for unsolicited goods they commit a criminal offence.

(Unsolicited Goods Act 1971, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015).

--- End quote ---

In the USA, if someone mails you something you didn't order, you get to keep it:

https://www.law.cornell.edu/uscode/text/39/3009


--- Quote from: Zipdox on March 26, 2022, 11:07:18 pm ---I talked to someone at Mouser though their live chat yesterday and they said they'd email me but I haven't gotten an email yet. If I don't receive anything I guess they don't want it back anymore? I'm not gonna bother contacting them for a second time anyway.

--- End quote ---

I think that you did the right thing by contacting Mouser. If they don't get back to you it's clearly not that important to them.

Mouser has always done right by me when it comes to their shipping foul-ups. They even sent me a replacement order when the US Postal Service mis-delivered the package (which eventually made its way back to me). Mouser told me to keep the extra package (it was only USD20 of capacitors and resistors).
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