Author Topic: Mouser sent me €138.60 worth of inductors I didn't order  (Read 4256 times)

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Offline Berni

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #25 on: March 28, 2022, 06:02:36 am »
We also at one point got a mysterious shipment of IEC power cords from Mouser.

It turned out it was a mistake, but we ended up keeping them (I guess it was not worth the trouble of shipping back internationally) Quite a nice thing tho, since they happened to be the correct EU Shuko plug. These things always come in useful for plugging in test equipment (I like to leave these cables at every desk so that they are ready to plug in).
 

Offline ZipdoxTopic starter

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #26 on: March 28, 2022, 11:05:36 am »
I mean, that spool of inductors is literally worth more than my entire order. It's quite embarrassing. This is my first ever order at Mouser too. I was kinda shocked when I figured out what happened.
 

Offline Cerebus

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #27 on: March 28, 2022, 12:44:34 pm »
We also at one point got a mysterious shipment of IEC power cords from Mouser.

It turned out it was a mistake, but we ended up keeping them (I guess it was not worth the trouble of shipping back internationally) Quite a nice thing tho, since they happened to be the correct EU Shuko plug. These things always come in useful for plugging in test equipment (I like to leave these cables at every desk so that they are ready to plug in).

They meant to send you two, they forgot to individual wrap them in polythene condoms, and by the time you got them there were 40.  :)
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Offline Gribo

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #28 on: March 28, 2022, 04:30:17 pm »
Digikey once sent me mil spec circular connectors instead of standard ones - I called their local office, which at the time was right above my workplace, and they said keep it, it was too expensive to ship it back.
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Offline thm_w

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #29 on: March 28, 2022, 10:08:22 pm »
@2N3055
Exactly.  That's the way real business operates.  You never try to screw the other "guy" for a simple mistake.  Thus, my comment about requiring a courier appointment.  Just take it to the P.O., if Mouser wants that.

EDIT: Sorry, both orders were NOT Digikey.  The Delrin was McMaster-Carr.  Both are great companies to deal with, maybe a little more expensive than the least expensive, but great customer service.  McMaster in the past few years seems to be falling behind. When it ships from multiple locations, you are stuck with X times that number in shipping costs.  I have never been charged for double or triple shipping from DigiKey.

Yeah, I avoid ordering from Mcmaster at all costs now.
Other companies can figure out how to charge a flat rate, or a reasonable rate. Mcmaster you add a $1 delrin rod to your order, now you've rolled the dice on paying an extra $20 shipping charge because they can't consolidate warehouses.

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Offline Berni

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #30 on: March 29, 2022, 05:21:52 am »
They meant to send you two, they forgot to individual wrap them in polythene condoms, and by the time you got them there were 40.  :)

It only got to 10. :)

Still 10 IEC cords is quite a useful thing to have around (Pretty nice beefy ones too). Tho maybe it is a good thing that they got here since i think i remember the invoice inside going to somewhere in Canada, so they wouldn't fit there anyway  :) .Guess that company is selling products internationally so they include EU power cords for EU costumers, probably more of a boutique low volume thing given they only ordered 10.
 

Online jpanhalt

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #31 on: March 29, 2022, 08:48:08 am »
Yeah, I avoid ordering from Mcmaster at all costs now.
Other companies can figure out how to charge a flat rate, or a reasonable rate. Mcmaster you add a $1 delrin rod to your order, now you've rolled the dice on paying an extra $20 shipping charge because they can't consolidate warehouses.

I have been buying from McMaster since the early 70's.  Originally you needed a business to get a catalog, so I lived with second hand catalogs from my employer.  In the early 80's, I got a legitimate business and my own catalogs.   :)  It's the only company I have known whose catalogs were considered such treasure.  I still have its last paper version.

That adverse change in shipping seems recent.  In the example I mentioned, they were not unusual products.  I suspect it is more than just incomplete warehouse inventories.  Maybe it is some plan to level product aging or overstocking in its warehouses.  In any event, you cannot really tell which warehouse(s) will be shipping without a phone call.  That seems counterproductive.  However, if you live near one of its warehouses and can do "will call" pick-up, it is really hard to beat for service.
 

Offline Cerebus

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #32 on: March 29, 2022, 10:24:52 am »
They meant to send you two, they forgot to individual wrap them in polythene condoms, and by the time you got them there were 40.  :)

It only got to 10. :)

Still 10 IEC cords is quite a useful thing to have around (Pretty nice beefy ones too). Tho maybe it is a good thing that they got here since i think i remember the invoice inside going to somewhere in Canada, so they wouldn't fit there anyway  :) .

Probably a Quebecois with French speaking sockets.  :)
Anybody got a syringe I can use to squeeze the magic smoke back into this?
 
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Offline Cerebus

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Re: Mouser sent me €138.60 worth of inductors I didn't order
« Reply #33 on: March 29, 2022, 10:45:49 am »
I have been buying from McMaster since the early 70's.  Originally you needed a business to get a catalog, so I lived with second hand catalogs from my employer.  In the early 80's, I got a legitimate business and my own catalogs.   :)  It's the only company I have known whose catalogs were considered such treasure.  I still have its last paper version.

RS Components (formerly Radiospares) in the UK did business on exactly the same basis and similarly there was always a fight to see who got to take home the old catalogue from the office when the new one arrived. The last paper catalogue I had from them was three (4?) volumes and took up over 8 inches of bookshelf. RS do actually still have a paper catalogue in 4 volumes you can request but (1) they don't automatically send them out to customers every year, (2) the latest appears to be dated 2016. Back in the day customers, even really small ones, got a visit in person at least once a year from a "rep".

Farnell operated on a similar basis but were slightly more hungry and didn't grill you before they deigned to accept you as a customer. I remember a Farnell rep calling touting for new business complete with a catalogue and a separate printed cross reference that had RS order codes in one column and Farnell order codes in the hext.
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