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| grumpydoc:
--- Quote from: Monkeh on June 14, 2020, 01:35:58 pm ---Anyway, some don't believe in using warranties as insurance against their own mistakes. --- End quote --- I'd tend to be one of that group, but... --- Quote from: wraper on June 14, 2020, 01:38:43 pm ---Frankly if motherboard dies because of shorting USB pins, it's a crappy design. --- End quote --- I also rather agree with the above. The designer presumably thought that it was enough to put PCB fuses in line with the USB Vcc - but, as we all know, the electronics has a habit of protecting the fuse more often than the other way round. However the board is just over 18 months old which is outside Asrock's warranty - admittedly if it were a warranty issue I'd try arguing that it has to be a minimum of two years in the EU (we'll presumably lose that line of argument in December) - but, I bought it from Scan and it can be impossible to get them to take genuine returns, much less questionable ones. If I had more room to work I'd try just bypassing the diode with a bit of wire soldered over it and see what happened. |
| bd139:
Scan are easy to deal with. Threaten chargeback and they sort it. Works every time. I tend to buy stuff of CCL / Amazon these days though as they are far easier to deal with. If you buy a new one go with Ryzen. Grunt per £ is far better and honestly the architecture is less chock full of unfixable nasty bugs than the Intel CPUs seem to be at the moment. Edit: also to mention, the ITX boards while nice and compact usually have a couple of compromises. Firstly the VRMs are skimpy and barely heat-sunk usually which can lead to long term reliability issues. And secondly they make heavy space economy on the board so you may have an inferior USB port implementation. They should have MLV + PTC on the lines. I would replace it with a mATX or full ATX board if you can. |
| wraper:
--- Quote from: grumpydoc on June 14, 2020, 01:57:13 pm ---However the board is just over 18 months old which is outside Asrock's warranty - admittedly if it were a warranty issue I'd try arguing that it has to be a minimum of two years in the EU (we'll presumably lose that line of argument in December) - but, I bought it from Scan and it can be impossible to get them to take genuine returns, much less questionable ones. --- End quote --- None of Asrock products have 18 months warranty AFAIK. And particular motherboard has 36 months warranty. EDIT: You can also RMA it directly to Asrock. |
| grumpydoc:
--- Quote from: wraper on June 14, 2020, 02:06:34 pm ---None of Asrock products have 18 months warranty AFAIK. And particular motherboard has 36 months warranty. --- End quote --- Can't see 3 years mentioned anywhere It is a moot point, this is not a warrantable failure. |
| wraper:
--- Quote from: grumpydoc on June 14, 2020, 02:12:31 pm --- --- Quote from: wraper on June 14, 2020, 02:06:34 pm ---None of Asrock products have 18 months warranty AFAIK. And particular motherboard has 36 months warranty. --- End quote --- Can't see 3 years mentioned anywhere It is a moot point, this is not a warrantable failure. --- End quote --- It is mentioned at most review sites. Link for RMA: https://event.asrock.com/tsd.asp --- Quote ---It is a moot point, this is not a warrantable failure. --- End quote --- Don't see a single reason why it isn't. You didn't touch any internal parts of computer or apply any voltages. |
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