General > General Technical Chat

On line buying woes and crap web shops / sites

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cleanworkbench:
I,m not a web designer just a web user and am struggling to understand what the problem is with some company's  / businesses that show a basket and its really in- active , the store is just an on line catalog for their wares and to buy a product from them you have to send emails about what you want and fill out pro forma, just defeats the object of an online site with a basket icon.
Case in point Spain and Portugal, pretty poor,  is it a problem with the choice of web creation platform  / web designer person and they're interpretation of what a site should be capable of, have they ever seen a good web site with an on-line shop ?.!.
Does the ideology of  web page design with an on-line shop vary from country to country.
 

Jackster:
This is common for companies stuck in the early dot com days before online payments where a thing. Typically their IT department is made up of old guys 😅

Number of suppliers in the UK do the same thing. Though this is more to do with getting your contact details to sell you more than what you want.

cleanworkbench:
Well thats one reason theyre must be more .  Doesn't do much for their sales nor reputation , i,ve lost count of the amount sites that have pissd me off , will they ever learn .
In Spain they even list their bushiness in the on line yellow pages with just a phone number and address  , 40 years behind cant make it out ?!

Sighound36:
The other thing which really bugs me any online cart shop or retailer MUST have a contact number by UK law not just an email address or AI chat bot. Rather than having to wait a number of days before getting an email ping pong trail to start  |O

What happend to just making a call talking to someone who knew how to deal with your and take a card payment, pogress eh?

TomKatt:

--- Quote from: Sighound36 on February 28, 2023, 03:41:37 pm ---What happend to just making a call talking to someone who knew how to deal with your and take a card payment, pogress eh?

--- End quote ---
A poorly designed automated system is cheaper than a human staffed position every day of the week.

The company I work for is a manufacturer in a rather competitive market.  Our sales and support teams have allowed us to carve a niche market for those willing to pay the marginal premium for customers who value those services.  I believe this also leads to greater customer satisfaction, which in turn lowers complaints and returns.

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