| General > General Technical Chat |
| OT: What state am I in? |
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| JohnnyMalaria:
--- Quote from: rcbuck on December 31, 2020, 09:47:45 pm ---Last week I received notification from DHL that boards were out for delivery. I could click the link to authorize delivery without a signature. Since I was going to be home all day I authorized it as DHL always rings the doorbell when they make a delivery. Porch pirates aren't bad in my neighborhood. At 3 pm I checked status and saw it was delivered at 12:50 pm. I had just looked at the front porch 5 minutes before and package wasn't there. When I looked at the proof of delivery photo I recognized the door mat as my neighbors. I went next door and got my package. I called DHL to complain. I asked the person speaking broken English where their drivers went to school to learn to read numbers. He said someone would call me back within 6 hours. I never got a call. Next day I get an email asking how their delivery service was. I rated it a zero and told them they delivered the package to wrong house and if I hadn't recognized the door mat my package would have be lost forever. Not really true as neighbor is a good friend and she would have brought it over. I never received a call or another email from DHL. No more authorization for DHL to deliver without signature. The drivers can't read house numbers. All the house numbers in the neighborhood are clearly marked with large 5 inch numbers on the very front of the houses. --- End quote --- As you can now see (my earlier post), the photo they provided is only of the package so there's no way to tell where it was allegedly delivered. The "signed" section of the official proof-of-delivery is blank. But a signature was required... |
| sleemanj:
--- Quote from: JohnnyMalaria on January 05, 2021, 12:23:12 am --- As you can now see (my earlier post), the photo they provided is only of the package so there's no way to tell where it was allegedly delivered. The "signed" section of the official proof-of-delivery is blank. But a signature was required... --- End quote --- To be fair, you live in the US of A so health concerns may discourage couriers from taking signatures more than usual. In NZ during our enforced staycation couriers stopped taking signatures by policy, in theory they were supposed to knock then stand a couple meters away, wait for somebody to answer, confirm their identity verbally and leave the package on the ground, in practice that probably didn't happen too much. |
| JohnnyMalaria:
--- Quote from: sleemanj on January 05, 2021, 09:19:37 am --- --- Quote from: JohnnyMalaria on January 05, 2021, 12:23:12 am --- As you can now see (my earlier post), the photo they provided is only of the package so there's no way to tell where it was allegedly delivered. The "signed" section of the official proof-of-delivery is blank. But a signature was required... --- End quote --- To be fair, you live in the US of A so health concerns may discourage couriers from taking signatures more than usual. --- End quote --- They shouldn't send an email the same day stating I have to explicitly waive the signature requirement and they should state if they are not taking them due to COVID etc. Every other delivery service rings or knocks on my door. Note how the photo of the package is just the package. When Amazon leave a package, the photo clearly shows where the package is. For all I know, this package was just sitting in the courier's lap. If it were anyone but DHL, I'd be more forgiving. As it happens, I have ordered another set of boards from JLCPCB and requested FedEx. BTW, that's the proper FedEx, not FedEx Ground. The latter is not FedEx proper and I've had expensive issues with them. |
| JohnnyMalaria:
So, after 3 days of false promises to inform me about a trace on the whereabouts of my allegedly delivered package, DHL sent me a text: "The station has advised they are unable to recover your package. Contact your shipper to file a claim." |
| Ed.Kloonk:
Unbelievable. |
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