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Paypal dispute resolution

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joseph nicholas:
Hi all:
Someone hacked my paypal account was yesterday and the dispute resolution resulted in a decision which did not correct the issue.  Paypal suggested I email the person who my funds mistakenly went to but as of now I have not received a reply.  Can anyone advise me as to how fix this misapplication of my money?

Thanks

Larryc001:
Hi Joseph. Sorry to hear about your experience. In order to advise you, it would help to have a little more information. If you could tell more about what happened, and how much money was involved that would be useful. Also where the money went, what country etc. Any information would be useful.

thm_w:
https://www.paypal-community.com/t5/Getting-started/my-account-was-hacked-does-paypal-able-to-recover-the-money/td-p/1418560#

The person who got into your account would have sent the money to themselves, so why would they return it to you?

joseph nicholas:
Hi, this is an update.  Paypal has agreed to look at my claim again.   I suspect this is because the dispute may have been settled without really looking into my claim.  Anyway who knows because paypal doesn't tell why they made the decision.

To answer some questions: The amount was 225.00.  It went to someone called Genemar Booker.  Who knows where this person lives?  The transfer just popped up from nowhere. 

To get in touch with Genemar was the first solution paypal suggested to resolve the issue.

SilverSolder:

--- Quote from: joseph nicholas on April 30, 2020, 09:12:45 pm ---Hi, this is an update.  Paypal has agreed to look at my claim again.   I suspect this is because the dispute may have been settled without really looking into my claim.  Anyway who knows because paypal doesn't tell why they made the decision.

To answer some questions: The amount was 225.00.  It went to someone called Genemar Booker.  Who knows where this person lives?  The transfer just popped up from nowhere. 

To get in touch with Genemar was the first solution paypal suggested to resolve the issue.

--- End quote ---

Always pay with a credit card on PayPal.   That way, you can contact your bank and get the payment stopped if PayPal is not responding appropriately and adequately.  I have had to resort to that a couple of times, but PayPal has been getting better.

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