| General > General Technical Chat |
| Paypal policy update |
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| soldar:
--- Quote from: sleemanj on August 09, 2019, 08:03:29 am --- Why would you pay return shipping, let alone refund, for what amounts to a change of mind? I'm reasonably accommodating but even for me that's a bit on the nose. --- End quote --- Well, it depends on what the seller offers. The seller can specify no returns accepted but if the seller says the buyer can return the item for any reason or no reason then the seller can return the item for any reason or no reason. Shoppers at brick and mortar stores have come to expect this even though it costs the stores a lot because most returned items cannot be sold and have to be returned to the manufacturer or distributor. This costs the stores a lot but they take the loss because they believe it gains them customers in the big picture. A seller on eBay can do it for the same reason but then they are stuck if they have to many returns by capricious customers. That's part of the risk. You don't have to offer it though. You can state that all sales are final. Many eBay sellers do that. |
| NorthGuy:
--- Quote from: sleemanj on August 09, 2019, 08:03:29 am ---Why would you pay return shipping, let alone refund, for what amounts to a change of mind? --- End quote --- You can offer lots of incentives - free returns, free shipping, discounts ... You have to pay for the incentives, but if it brings you more sales (or more popularity among buyers, or whatever), it may be beneficial for you in the end. |
| vtwin@cox.net:
If a buyer files a return request, and it gets escalated to eBay (because you refuse to accept the return), then the probability is close to 100% they will generate a return shipping label for the buyer and have him/her return it to you, and bill your eBay account for the shipping and the refund. There is no such thing as “returns not accepted” on eBay. I recently got burned for about $10 in shipping and fees on two $25 items which clearly in the description said they were “new” but included the item only and nothing else (e.g. they were new and had been removed from the box and the box/material discarded). The buyer initiated a return because they were not in a retail box. I’ve come to the conclusion buyers read the title and look at the picture and price and never read the item description. It doesn’t help that ebay’s mobile presentation makes the description almost impossible to find as eBay has this annoying “feature” of displaying a lot of pre-established vendor info about the item you’re selling, general reviews about the product, etc. It takes extra clicks on your phone to actually find the item’s detailed description narrative. My eBay selling days are just about over. I have about a dozen items currently listed, and once they’re gone I doubt I’ll be listing much of anything else (I do not sell as a business). Too much aggravation for too little reward. |
| bd139:
Yeah there is. Spares/repair is not returnable. Someone tried to scam me for a scope corpse I sold saying it didn’t work and eBay+PayPal sided with me because it clearly said so in the auction. If it works and you know it will remain working for at least 6 months and you accept returns = used. Anything else = spares/repair. I never list anything as new even if sealed. Open it and take it out of the packaging, record the serial numbers and sell it used. |
| soldar:
--- Quote from: vtwin@cox.net on August 10, 2019, 11:11:51 am --- There is no such thing as “returns not accepted” on eBay. --- End quote --- You are mistaken as a brief search will prove. You are free to list items as "non returnable, sale is final". Of course, the item must match the description. You cannot ship something that does not meet the description and then say "ha, ha, gotcha!". It just like in the real world. No business is obligated to accept returns just because the buyer changed their mind but they cannot sell you a faulty item represented as in working condition. In other words, you cannot misrepresent your offer because that would be fraud but you can definitely make sales final and not accept returns. |
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