(Bearing in mind that I didn’t watch the video because I can’t stand that guy.) You need to understand that it’s not only an issue of Apple not wanting to unlock the devices, but rather that the hardware encryption is designed such that they can’t easily do it.
I also think that people need to pay attention when it comes to setting things up. They give you multiple ways to save your recovery key, including key escrow and printing it out. I won’t go quite so far as to say the user is entirely to blame, but they’re definitely mostly to blame.