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| Rant about bad experience buying from DigiKey to Europe |
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| tooki:
--- Quote from: tom66 on June 18, 2020, 05:06:17 pm --- --- Quote from: tooki on June 18, 2020, 11:00:36 am ---Duty, customs, VAT, and government fees are four different things. DDP incoterms mean customs and duty are prepaid, but not VAT and fees. Those still have to be paid. --- End quote --- By default incoterms DDP includes VAT. The term "DDP VAT unpaid" is an uncommon variant where the seller has not paid the VAT for an item upfront, but has paid other duties. Fees are charged for the processing of VAT. If no VAT is to be paid, no fees should be due. --- End quote --- Yep, sorry, you and benj38 are correct. My bad! |
| Siwastaja:
So to recap, you ordered things for 53.37 EUR, expected to be billed 10.71 EUR of VAT, but instead were billed for 14.33 EUR, which is 3.62 EUR more than you expected, or 6.8% of the initial total price of your order. I know how frustrating it is to receive unsubstantiated 20 to 40 EUR invoices from shipping companies for some services you didn't knowingly agree to, but clearly 3.62 EUR of excess on top of your expected 10.71 EUR, marked clearly as "government fee", is something different. You could ask UPS for a breakdown of what this "government fee" constitutes. Chances are, it's simply 20% of 71.65 EUR, which would be 53.37 EUR + 18.28 EUR tax value of "free shipping". Or then again, there might be another VAT-related government fee of 3.62 EUR there. |
| benj38:
--- Quote from: Bud on June 18, 2020, 10:00:49 pm ---If the invoice came from UPS, you deal with UPS. Period. --- End quote --- No, for two reasons: 1. I had no contract with UPS, I had one with DigiKey. UPS was acting as an agent for DigiKey. I should not be expected to deal with sub-contractors I have no agreement with. 2. I have called DigiKey before paying UPS and asked what to do, and they said I must pay whatever they ask, and then ask DigiKey for a refund, which they now refuse to do. Thus, I was following DigiKey's instructions! |
| benj38:
--- Quote from: Siwastaja on June 19, 2020, 06:33:18 am ---So to recap, you ordered things for 53.37 EUR, expected to be billed 10.71 EUR of VAT, but instead were billed for 14.33 EUR, which is 3.62 EUR more than you expected, or 6.8% of the initial total price of your order. --- End quote --- No. 1. As I said in OP, VAT is usually waved for packages of low value coming into Austria, depending on your luck, and the invoice clearly stated VAT was not due. I also said in the OP that "It is not a big order, so it does not hurt much". In short, I was wrongly charged 14.33, which is over 26% of the order value. 2. Let's see you get a big company like DigiKey to use the same reasoning: "Hey, I just paid you 1% less than you expected, why don't you ship anyway?" It always amazes me how the richer (and by this I mean big companies) expect the poorer to "just be flexible, it is a small amount, what are you fussing about", but when it comes to them will not even accept one cent less. 3. I am old-fashioned like this. I believe there are things called principles. My mother taught me I have to honor any agreement I sign. I know it is out of fashion these days. My apologies. |
| tom66:
--- Quote from: benj38 on June 19, 2020, 07:34:43 am ---It always amazes me how the richer (and by this I mean big companies) expect the poorer to "just be flexible, it is a small amount, what are you fussing about", but when it comes to them will not even accept one cent less. --- End quote --- I know it's not the same thing, but Amazon shipped me 2 x 16GB DDR4 modules instead of 1. I contacted their customer services and they told me to keep the extra as a gift. More expensive for them to accept it as a return I suppose. |
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