General > General Technical Chat
Rant about bad experience buying from DigiKey to Europe
Siwastaja:
--- Quote from: janoc on June 19, 2020, 06:27:12 pm ---That is most likely the UPS charging the paperwork filling/brokerage fee and nothing to do with VAT.
--- End quote ---
Yes you are right this is a real possibility. That raises the question: what happened to the VAT? The OP has agreed to pay the VAT at the time of delivery, this is well documented and happens with Digikey. Needing to pay VAT should happen everywhere, regardless if there are unexpected extra costs in France for example. If your guess is correct, which it might be, that this bill was something else than VAT, the VAT would be still unpaid!
benj38:
Just wanted to let you guys know that DigiKey came through in the end!
Without saying why they have changed their mind, they have issued me a refund for the 14.33 Euro.
The email about this simply read "Attached is a copy of your memo". Go figure.
I am very glad that they have decided to honor the terms of the agreement, and thought you should all know.
Thanks everybody for their comments and observations in this thread.
Psi:
They probably read this forum.
:-DD
jc101:
I bought a batch of parts from DigiKey mid May, including a cut tape of 100 items that cost £200+. They arrived in a couple of days as normal, packed everything up and sent them to my assembler. Roll round to mid June, assembler doing a check before loading their machine says it's the wrong part in the DigiKey bag. A few photo's later and sure enough, the tiny ICs in the tape are 5 pin and right ones are 6 pin. The labels on the bag are correct, just the wrong item packed. They only come in the one footprint, so I know I hadn't ordered the wrong part in error (been there, done that).
So, a month after delivery, I give DigiKey a phone to ask what the options are. About 6 minutes later I had an apology, a refund on my card, and no need to ship anything back. I was quite impressed really. Still waiting for the odd part to come back from the assembler, as I'd like to know what I know have 100 of.
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