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| Returning a device purchased from Chinese seller with eBay/paypal : need advice |
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| james_s:
Don't ship it back to them at your expense, if you do that I guarantee you they will claim they never received it and by then it will be too late to go through the ebay process to get a refund. The sellers of sketchy goods have the system all worked out and they will tell you whatever they can to get you to delay the claim process until the deadline expires and then they will stop responding. File the item not as described claim now, go through the process and get a refund, then return the item if they will send you a shipping label. Otherwise you will be out your money, out your item, and out the money you spent shipping the item back to them. |
| DiTBho:
--- Quote from: james_s on May 20, 2021, 10:28:02 pm ---Don't ship it back to them at your expense, if you do that I guarantee you they will claim they never received it and by then it will be too late to go through the eBay process to get a refund. --- End quote --- If there is a tracking, there is not such a problem. |
| SilverSolder:
--- Quote from: DiTBho on May 20, 2021, 10:33:56 pm --- --- Quote from: james_s on May 20, 2021, 10:28:02 pm ---Don't ship it back to them at your expense, if you do that I guarantee you they will claim they never received it and by then it will be too late to go through the eBay process to get a refund. --- End quote --- If there is a tracking, there is not such a problem. --- End quote --- If the item is "not as described", you should not send it back at your expense - you should print off a return label from eBay, which is paid by the seller. That way, you wash your hands of the problem completely, instead of spending time and worry on it. Whether the seller is "good" or "bad" doesn't matter... The good sellers won't care that you do this, and the bad sellers won't be able to perform any stunts... |
| Jackster:
Experienced eBay seller here. As advised by others here, the seller should send you a label to return the item. This is part of eBay's return terms. Granted we will always try and get you to pay for it as 99% of the time you are not aware of this fact.. Most of the time, they will just fully refund you as the cost of the postage back is not worth it unless if they have a local return warehouse. These local return warehouses are run by a 3rd party and will either resell the product to recover costs for the seller or hold the item for the seller for posting back out to a new buyer, again to recover as much cost as possible. Typically this is a loss either way for the seller but if they can recover 20-50% they will do this which is why local return warehouses are popping up everywhere. If you ever see ads on FaceBook for "unopened" or "returned" post, this is them trying to recover costs. And is actually quite profitable for these 3rd parties. Where were we? As for the cost of postage. The Chinese post services are heavily subsidised by the Chinese government to promote selling goods from China and to disrupt local sellers/shops. This is why you can buy stuff like a bag of components for $1 and have it arrive at your door 30-45 days later but a UK seller selling it for $5 with economy post takes 7-10 days. If you are not in a rush, who you going to buy from... Sadly the last mile cost is typically down to your local post service so here in the UK the Royal Mail covers the last mile. Which makes our national and international prices higher.* As you already sent back the item, good luck recovering that. *Citation needed. [edit] Forgot to add, if the items arrive damaged, typically we will also go through the insurance processes to recover the cost of the item and postage. If eBay refunds 100% of the claim, we get back like 90% of the price of the item and shipping. Unless if it is a courier, China post offers no insurance as there is bugger all tracking. So they don't get this option. The 90% refund thing is quite common and usually will go through with lost cost items on eBay and Aliexpress as the time and money to go through the refund processes is not worth it on anything under $40-100. These rules on eBay are great BUT, and a big BUT, they are abused so much. We typically get the following once or twice a month at least. - "I want a refund and to keep the as the item has arrived damaged". After requesting pictures they typically don't go through with the claim. - "I no longer want the item". We tell them we don't offer refunds for anything other than lost or broken on arrival items. Claim quickly comes through saying "item damaged or not working". eBay system is automated and will just accept this as fact. We quickly get in touch with a rep (hard to get one) and they reverse the claim. - "This item is not as described, the photos are misleading and the item is way bigger/smaller than it looks in the photo". We include size measurements in the listing and it is clear as day that the buyer is dumb af. We cunter the claim but eBay system will automatically grant them the refund. Again eBay rep has to get involved in things like this. At least 1 person a month is clearly abusing the system to get a free item. As in they want to keep the item but also get a refund. |
| SilverSolder:
I agree @Jackster, I don't see how OP will be able to recover his shipping costs. Basically you have to understand and follow the eBay process to the letter, or you lose out. The process is very simple: 1) Raise an "Item not as described" case. Don't raise any other kind of case. 2) Print out the return shipping label (if seller provides one), or just accept the refund if seller doesn't provide one. |
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