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Returning a device purchased from Chinese seller with eBay/paypal : need advice

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Bicurico:
What I do when the item arrives broken, fake or different from discription is to contact the seller and explain the situation.

Also, I offer to the seller to just pay me a partial refund, according to how big the issue is, against a good review.

The last problem was with AliExpress, where I received a fake product. I asked for 90% refund and got it. I know that others having the same issue got 100% refund.

With broken items, I have received up to 100% refund. I never have shipped anything back.

Just complain: "DOA - Dead on Arrival, want 100% refund and am not willing to ship back, unless seller have the item picked up at his expense". If the seller does not agree, open an eBay/Paypal dispute.

It makes no sense to have to pay for shipping of a DOA item.

And I never had a problem in getting  my money back.

And as a last resort, start by giving a bad review with lowest score possible. You will be contacted to solve the problem.

Good luck!

Regards,
Vitor

james_s:

--- Quote from: DiTBho on May 20, 2021, 10:33:56 pm ---
--- Quote from: james_s on May 20, 2021, 10:28:02 pm ---Don't ship it back to them at your expense, if you do that I guarantee you they will claim they never received it and by then it will be too late to go through the eBay process to get a refund.

--- End quote ---

If there is a tracking, there is not such a problem.

--- End quote ---

Don't be so sure. They can claim you sent them back an empty box, or a box with something else in it, or they can refuse delivery so that it gets delayed beyond the refund period, and even if they do get it back, they will never refund what you spent on the shipping.

DiTBho:

--- Quote from: james_s on May 21, 2021, 06:08:37 pm ---
--- Quote from: DiTBho on May 20, 2021, 10:33:56 pm ---
--- Quote from: james_s on May 20, 2021, 10:28:02 pm ---Don't ship it back to them at your expense, if you do that I guarantee you they will claim they never received it and by then it will be too late to go through the eBay process to get a refund.

--- End quote ---

If there is a tracking, there is not such a problem.

--- End quote ---

Don't be so sure. They can claim you sent them back an empty box, or a box with something else in it, or they can refuse delivery so that it gets delayed beyond the refund period, and even if they do get it back, they will never refund what you spent on the shipping.

--- End quote ---

What is the difference with the eBay return service? When the seller asks eBay to print a label to let a customer to return something, then they will probably send a carrier to pickup the parcel, which can be empty or different from what you are supposed to return, nobody will for sure control the contents.

So what's the point here?

I have always returned my goods with a UPS private service and informed eBay about the tracking, and eBay (but also Paypal) has always sent me a full refund as soon as they have seen the parcel notified as "delivered back to the seller".

DiTBho:

--- Quote from: Bicurico on May 21, 2021, 02:02:48 pm ---Just complain: "DOA - Dead on Arrival, want 100% refund and am not willing to ship back, unless seller have the item picked up at his expense". If the seller does not agree, open an eBay/Paypal dispute.

--- End quote ---

With DOA, is there any chance to have a partial refund? Suppose you ordered four boards, 2 are DOA, 2 are OK, so you only want to return the dead ones.

Is it possible, on eBay? Paypal? If so, how?

Bicurico:
If 2 out of 2 are broken, I would claim 50% refund and not send anything back.
Of course it is necessary to send pictures or a video demonstrating the fault.

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