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Returning a device purchased from Chinese seller with eBay/paypal : need advice
ytterligare:
Got a 10Mhz reference distribution device from a seller in China, eBay : payed 100 Eur with Paypal.
The device arrived partially working so I requested to return it, via "standard" eBay procedure.
The seller replied a couple of days after via eBay message with his address, quite a complicated one, (although not in chinese )....now I am confused :
1) The seller did spend 9 Eur to ship it to me, I will have to spend at least 4-5 times more for the return... any suggestion ?
2) If I declare the value of the good, it might be that the seller have to pay for the custom fees, right ? how is it possible ? Should I declare 0 value because it is broken and I'm returning it ?
3) I don't understand the way I'm supposed to be protected by Paypal : I have already spent 100 euros, then, I will pay another 50 for shipping back, then, if the seller is in a good mood, once received he will reimburse 100 Euros, leaving me with 50% of the expense not covered ? Shouldn't it be refunded first and then I should send it back, when using Paypal ?
Need quick advices please...Tnx |O
A.
phlegeton:
1) Sometimes the seller refunds the returning shipment. If unsure, just send a e-mail to the seller, explaining you have to pay extra shipping costs.
2) That's the sellers problem, not yours. I never run into issues like this.
3) In this case, it good be that the seller will send you a new one. In that case: solved. Or: the seller will give you a full refund. If however, none of this happens, and the seller doesn't response to your e-mail and questions, (after a a week for example) you can start a "dispute". Once you start that process, Ebay will look into it, and going to determine if you have receive a (full) refund, which is then handed over to Pay-pall.
In the many years I've bought stuff on Ebay I had only a few times that I started a dispute, which all ended in a full refund.
bd139:
File an item not described with eBay. They will force them to print out a return label and send it to you or refund. It’s usually the latter.
all_repair:
Follow the ebay procedure strictly. Do not be swayed by the seller words. I was guided away from ebay procedure, and even the words were recorded, neither the eBay nor PayPal care to read them, and I lost my money after sending the items back with no tracking. Good thing that happened after that was I was forced to learn to buy direct from Taobao.
coromonadalix:
same thing i had,,, follow ebay procedures, if the seller backfire, you'll be protected
And yes the communications where recorded in my case, the seller created some problems and ebay stepped in, got a full refund and kept the item, was over 100$ usd in value
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