| General > General Technical Chat |
| Right to repair, my problem with it |
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| Zero999:
--- Quote from: themadhippy on November 03, 2021, 12:23:57 am --- --- Quote ---Mandating longer warranties is the way to go. It will change the whole ecosystem. We need to be thinking in terms of 5, 10 and 20 years and beyond products. --- End quote --- supposedly in the uk we have 6 year warranty against manufacturers defects,good luck trying to get them to accept that or admit its there fault it broke and not down to wear and tear or abuse, --- End quote --- Do you have any proof of that? The last I heard was UK consumer protection laws state something vague like the product should be of reasonably quality and last for a reasonable length of time, given its price. In theory the idea is if you buy a top of the range produce, it should last much longer than a cheap on. In practise it's ambiguous and difficult to prove anything. |
| themadhippy:
--- Quote ---Do you have any proof of that? --- End quote --- Its buried somewhere in the 2015 consumer rights act,but as you say is all rather vague --- Quote ---Modular repair is only one option --- End quote --- But what is a module? for example are the whole innards of a toaster,elements thermostat,lifting mechanism etc a module that you replace so the only original parts are the enclosure and the mains cable? |
| DrG:
US patent office weighs in on the issue https://public-inspection.federalregister.gov/2021-23311.pdf also see https://www.ifixit.com/News/54317/section-1201-exemptions-for-2021-repair-consoles-medical-devices |
| Zero999:
--- Quote from: themadhippy on November 04, 2021, 04:05:25 pm --- --- Quote ---Do you have any proof of that? --- End quote --- Its buried somewhere in the 2015 consumer rights act,but as you say is all rather vague --- End quote --- Where? I've not seen any reference to fixed warranty periods in UK consumer law. Incidentally, UK consumer law applies in addition to any warranty. Suppose an expensive product only has a warranty of 6 months and it fails after 7 months. It's still theoretically possible to get a repair, replacement, or refund from the seller, irrespective of it being outside the warranty period, because it hasn't lasted for a reasonable length of time. Note the customer should always go to the seller, as it's them who they have given the money and have made the contract with. The seller can then make a claim with the manufacturer. |
| Shock:
We have similar "fit for purpose" laws here. Not having this or only mandating a year warranty will never work these days as you get the "pump and dump" manufacturers/oems that exploit this. Which also sums up a large part of the problem, it's not the credible brands who are the issue it's their eventual demise being unable to compete on an uneven playing field. Being undercut or up against brands that churn products constantly and throw huge resources into marketing "limited lifetime" or low cost products. People need to stop worrying about semantics of who pays for an extended warranty. We all pay for everything in the end, but it's moving responsibility to the manufacturer, that is key to prevent a race to the bottom. |
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