General > General Technical Chat
Right to repair, my problem with it
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MT:
Pump and dump manufacturing traces back to its origin of FED's and other bankers unrestricted fiat printing who destroys everything including 10 year warranty and rights to repair.
ogden:

--- Quote from: ataradov on November 03, 2021, 04:55:13 pm ---If I make a tea kettle or a microwave oven, and I make some non-standard part for them, then I will now have to turn into DigiKey and start doing retail shipping of individual parts.

--- End quote ---

Seriosuly? :D If you are microwave manufacturer - then sell bulk of spare parts to distributor like DigiKey, do not become one. There are many around already. Example: https://www.partscentre.co.uk/
langwadt:

--- Quote from: Zero999 on November 04, 2021, 04:54:04 pm ---
--- Quote from: themadhippy on November 04, 2021, 04:05:25 pm ---
--- Quote ---Do you have any proof of that?
--- End quote ---
Its buried somewhere in the 2015 consumer rights act,but as you say is all rather vague

--- End quote ---
Where? I've not seen any reference to fixed warranty periods in UK consumer law.

Incidentally, UK consumer law applies in addition to any warranty. Suppose an expensive product only has a warranty of 6 months and it fails after 7 months. It's still theoretically possible to get a repair, replacement, or refund from the seller, irrespective of it being outside the warranty period, because it hasn't lasted for a reasonable length of time. Note the customer should always go to the seller, as it's them who they have given the money and have made the contract with. The seller can then make a claim with the manufacturer.

--- End quote ---

EU consumer law is two years, but burden of proof changes after 6 months

langwadt:

--- Quote from: Shock on November 04, 2021, 04:55:25 pm ---We have similar "fit for purpose" laws here. Not having this or only mandating a year warranty will never work these days as you get the "pump and dump" manufacturers/oems that exploit this. Which also sums up a large part of the problem, it's not the credible brands who are the issue it's their eventual demise being unable to compete on an uneven playing field. Being undercut or up against brands that churn products constantly and throw huge resources into marketing "limited lifetime" or low cost products.

People need to stop worrying about semantics of who pays for an extended warranty. We all pay for everything in the end, but it's moving responsibility to the manufacturer, that is key to prevent a race to the bottom.

--- End quote ---

surely the big established manufacturers would love that, the bigger the barrier to entry (enforced by tax money) the better, the easier it is to keep the little guys out

Zero999:

--- Quote from: langwadt on November 04, 2021, 11:54:45 pm ---
--- Quote from: Zero999 on November 04, 2021, 04:54:04 pm ---
--- Quote from: themadhippy on November 04, 2021, 04:05:25 pm ---
--- Quote ---Do you have any proof of that?
--- End quote ---
Its buried somewhere in the 2015 consumer rights act,but as you say is all rather vague

--- End quote ---
Where? I've not seen any reference to fixed warranty periods in UK consumer law.

Incidentally, UK consumer law applies in addition to any warranty. Suppose an expensive product only has a warranty of 6 months and it fails after 7 months. It's still theoretically possible to get a repair, replacement, or refund from the seller, irrespective of it being outside the warranty period, because it hasn't lasted for a reasonable length of time. Note the customer should always go to the seller, as it's them who they have given the money and have made the contract with. The seller can then make a claim with the manufacturer.

--- End quote ---

EU consumer law is two years, but burden of proof changes after 6 months

--- End quote ---
The UK left the EU, so it's no longer relevant here, unless our government decided to keep that law, as they have with many others.

I'm not sure if fixed warranty periods are a good thing. It should depend on the product. I'd expect a washing machine to last for longer than a laptop and would expect a more expensive washing machine to last for longer. For most things I'd say two years isn't enough and  burden of proof is an odd one. It's well known that people abuse products and the manufacturer/seller shouldn't be held responsible, but it's completely unacceptable to have shoddily constructed products on the market.
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