General > General Technical Chat
RS Components new crappy webiste
mc172:
That has annoyed me in the past as well when I've tried to reorder something I know I've ordered recently by looking at past orders. It becomes a bit of a mission because when you click the part number it pops up in a window rather than just taking you to the part. A bit like the annoying eBay links from Google that take you to a stripped down version with no way of even getting to the full page... But even more shit.
Yes there's a "reorder" button but I just want to go to the bloody item!
Cerebus:
--- Quote from: temperance on July 21, 2021, 11:01:25 am ---RS components invoices are of the shite.
The website has manufacturers part numbers and a description. The invoice only states RS order codes and a descriptions which doesn't match the description on the website. It would be practical if they put the part numbers on the invoice.
--- End quote ---
Another way of thinking about that is "Invoices are for accounts, who gives a ****?" or "Invoices are for accounts, I don't want them micromanaging what I buy without it being hard work for them.". >:D
The manufacturer's part number and description DO appear on the delivery note - although the descriptions can sometimes be terse to the point of being useless.
Zero999:
The pictures are as good as a bad dating site. I know it says image "representative of range", but they shouldn't bother with photographs, if they're completely different.
Simon:
Their voltage regulator section is now a mix of linear, LDO and SMPS controllers. What a mess, if you select LDO and Linear you don't get any output voltage results.
I have now gone to Farnell. RS seem intent on destroying themselves. Last remaining british wholesaler, oh yea, that must be the problem, bristish - otherwise known as suicidal!
Cerebus:
--- Quote from: Simon on July 29, 2021, 10:18:00 am ---Their voltage regulator section is now a mix of linear, LDO and SMPS controllers. What a mess, if you select LDO and Linear you don't get any output voltage results.
--- End quote ---
I hit that a few weeks back when I found myself out of small 3V3 LDOs. Finding that I couldn't select regulators by voltage was a real WTF moment.
The fact that a number of people have clearly tried to get RS to fix some of their basic problems, like inputting/storing the same technical value like the resistance of a resistor in several different ways, and have failed is inexplicable. If it were a person exhibiting self-destructive behaviour at that level we'd try and persuade them to get some professional help. I can see why it might happen if the head of IT was the CEO's nepotistically employed son-in-law or something like that, but I can't come up with any rational explanation.
RS's corporate website has a "Five key reasons to invest" page. One of the reasons given as "MARKET SHARE GAINS DRIVEN BY BEING FIRST CHOICE" includes this choice kant:
--- Quote from: https://www.electrocomponents.com/investors/five-key-reasons-to-invest#market-share-gains-driven-by-being-first-choice ---MARKET SHARE GAINS DRIVEN BY BEING FIRST CHOICE
>2x market growth rate target
We aim to grow at greater than two times the market, driving share gains by:
* Growing customer count
* Become first choice; grow promoter base
* Drive more traffic to websites
* Increase online conversion by improving experience
--- End quote ---
The conversation here indicates they are doing a good job of creating detractors not promoters, if they do drive more traffic to their websites it's gonna run away even faster once it's tried them, and every change they make to their website worsens experience not improves it.
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