General > General Technical Chat
RS Components new crappy webiste
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BradC:
This, coupled with their persistent reduction of in-country stock and the removal of the free delivery for anything under $70 has just pushed me over to Digikey. Digikey is faster to arrive than most RS "global stock" (4 days vs 5-7), and their shipping is free over $60 (vs $70+GST). Then of course the massive advantage of a significantly larger product range.

RS were "good enough, fast enough and cheap enough". They no longer tick any of those boxes.
Zero999:
Yes, it's extremely frustrating, when they have the same category listed more than once, with a slightly different format. :palm:

I often click the feedback button, to tell them what a load of old pants their website is and I suggest everyone should do the same. Hopefully they might listen, if they get enough complaints.
Simon:
I think the complaints form is pointless. ring them and email them. This morning I sent them a link to this thread tagged onto the emails I have had about them with the website. Expect a marketing drone speaking crap to turn up, or to be totally ignored again.

The incredibly stupid thing is that I drive past these assholes twice a day on my work commute! I could drop in on the way in and pick stuff up as I actually pass Corby at their opening time so the extra time it takes me to get to work would be on work time anyway. So if we needed something really urgent - perfect. But then when I get to their website I can't use it to order anything so I do what I did today after speaking to an idiot on the customer care team who was adamant they had no bad feedback about the website. I went to mouser and found with easy what I wanted.

It is easier for me to buy from a company half way around the world than it is one who's doorstep I pass daily. so much for saving the planet. The time it takes to arrive from texas in the US I may have found something on the RS webshite!
Simon:

--- Quote from: BradC on July 29, 2021, 01:59:29 pm ---This, coupled with their persistent reduction of in-country stock and the removal of the free delivery for anything under $70 has just pushed me over to Digikey. Digikey is faster to arrive than most RS "global stock" (4 days vs 5-7), and their shipping is free over $60 (vs $70+GST). Then of course the massive advantage of a significantly larger product range.

RS were "good enough, fast enough and cheap enough". They no longer tick any of those boxes.

--- End quote ---

In the UK businesses get free delivery, but that has turned to shit as Parcel Farce (force) have become hopeless. I was desperately in need of parts that went from AM delivery to PM delivery to me standing outside work after work waiting for a driver that was a 5 minute walk around the corner. I then spent the next morning trying to find out where my goods were. So that was the loss of the last incentive for using RS, they used to deliver at 8:40 am next day, then it became the day after next - some time, when we can be arsed.
MrMobodies:

--- Quote from: Simon on July 29, 2021, 08:22:02 pm ---In the UK businesses get free delivery, but that has turned to shit as Parcel Farce (force) have become hopeless. I was desperately in need of parts that went from AM delivery to PM delivery to me standing outside work after work waiting for a driver that was a 5 minute walk around the corner. I then spent the next morning trying to find out where my goods were. So that was the loss of the last incentive for using RS, they used to deliver at 8:40 am next day, then it became the day after next - some time, when we can be arsed.
--- End quote ---

There was one time I was repeatedly lied to by ParcelFarce for failing to deliver a 40x40mm? fan in 2014 with all sorts excuses and then saying after the final delivery attempt that no one was in in despite being in all day with the door opened, and workmen digging the ground outside to run new water pipes. I was told by RS on the phone that they had GPS records from ParcelFarce to show that the courier did stop there and according to the driver no one answered and it won't redeliver. At this point I was so infuriated I didn't realize that I was sounding aggressive and the lady warned me that she'd hang up but advised me that if it was a business address they would have to turn around and redeliver. She she took my complaint, refunded me including the delivery (I think was next day) and I ordered it again to be delivered to a business address where I was working at and it came on time and they had camera's there just incase.

I don't think I had any problems with ParcelFarce after that.

I remember this ParcelFarce Twitter account I once came across and still seems to be there.
https://twitter.com/parcelfarce?lang=en

I still like this one:

--- Quote ---Parcel Farce Jul 24, 2012
We are widening the definition of "Neighbour" to include the local depot.
--- End quote ---

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