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Server Upgrade Feedback

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gnif:

--- Quote from: thm_w on April 25, 2023, 10:20:26 pm ---From what I remember gnif mentioning, he would receive a notification. If the site is not working at all, its probably a good sign that someone is already aware.
If its down for multiple days, then it might be worth checking for an update.

--- End quote ---

1) Correct, we have active monitoring of the server, if there is a fault that breaks the entire thing I know about it within a few minutes as it sets of alarms.

2) These crashes/outages have been very brief lasting only a few seconds, over the last few days lasting a bit longer as I have been making changes to diagnose the cause. Unless I catch the issue as it happens, I have very little information on what caused the issue, as such they have been intentionally prolonged to give me an opportunity to figure things out.

3) When such an outage occurs, my priority is diagnosis and fixing the issue. Finding a way to update the community outside of the website is not one of my duties, though I always try.

4) Yesterday here was a public holiday, I would not at all be surprised if Dave was away from everything giving priority to his family. His standpoint on this website has always been that it's not mission critical and if it crashes for a few hours or even a day it's not the end of the world. People can live without it for a bit until we can get things running again.

5) Often people want to know what the cause of the crash is, often we can not say due to secure operating procedure.

Rest assured that we have a very good backup strategy for the entire website, so even if the servers were blown up, we have full backups in a remote location that can be used to recover the servers. The backup strategy has been tested and proven to work perfectly as it was used after the GorillaServers (WebNX) fire to restore from after total loss of the servers that host this forum.

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