General > General Technical Chat
Shame on you, Texas Instruments
Nominal Animal:
--- Quote from: SiliconWizard on April 08, 2024, 09:02:07 pm ---I understand the frustration, but leaving access open without any kind of filter would probably lead to a completely unmanageable situation. Then the challenge becomes figuring out the "right" filters, and while it's easy to criticize theirs here, it is not to come up with something much better. So, I personally have no generic solution to that.
--- End quote ---
Interestingly, both question-answer forums (at certain times of year inundated with homework questions), and open source projects, have to deal with the same problem. (Open source projects by people who demand solutions without contributing anything back, because they are "users" and thus somehow "valuable" and "important" to the project. "You will never be popular unless you do me a favour", and its variants.)
Using the email domain is among the least effective ways –– but very simple and very easy to deflect arguments to –– of limiting the human participant types.
Implementation-wise, it is a simple filter against a list of domains; and when questioned about it, it suffices for the provider to say "we do not accept members with emails from these domains"; there is no further need to elaborate, because they're free to choose their members as they see fit.
My snarky remark above reflects the fact that instead of trying to solve the problem –– the problematic behaviour, or whatever it is that those having an email address in one of the domains cause to the provider, be it direct or indirect ––, it is today perfectly acceptable to just do the minimum to avoid the appearance of the problem. That is, it is more preferable to hide a problem, than actually solve it. It drives me absolutely bonkers.
Smokey:
https://www.eevblog.com/forum/chat/technical-support-through-official-company-public-web-forums/
jipihorn:
--- Quote from: SiliconWizard on April 08, 2024, 09:02:07 pm ---I understand the frustration, but leaving access open without any kind of filter would probably lead to a completely unmanageable situation. Then the challenge becomes figuring out the "right" filters, and while it's easy to criticize theirs here, it is not to come up with something much better. So, I personally have no generic solution to that.
We can find it odd though that they would specifically filter out uiniversity domains, while many vendors actually do anything they can to get students to use their products as a marketing tool.
--- End quote ---
There is a easy way : having the possibility to ask for your specific case (mail, ticket or whatever, they have an options for universities in their website) . This is what I did, and I got the access. We are a private company and we have to have the same right that the others, regardless our mail domain.
And suddenly, they decided that, no , we remove this right for no reason, without notice, which is rude and inexcusable - they don't have any actual argument to justify this.
Jerome.
jonpaul:
No shame!
Similar for may IC and instrument forums.
The cost of support, forums and Q&A is too much for the corp green eyeshades.
Expect these policies to speread.
We usualy get th EVB/App notes find the designer or app eng and contact directly.
Enjoy,
Jon
BrokenYugo:
You're taking this far too personally, life is full of stupid arbitrary shit perpetuated by stupid arbitrary people. You can either waste your life fighting it (can't fix stupid) or find a work around and get on with it.
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