Author Topic: Software update gone wrong  (Read 2061 times)

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Offline JuKuTopic starter

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Software update gone wrong
« on: January 20, 2012, 10:56:28 am »
My Sonos asked for a software update. I started the process, which failed, the restart never did. The network lights were blinking abnormally fast, no way there is that much traffic on the network. I searched the Sonos website that as one step of troubleshooting asked to reboot the router. I did, and at the point where network connections came back, the Sonos power supply gave out a loud short circuit sound and strong smell of ripe electronics.

The lightning into the power outlet killed my file server, too(!). :( The data is safe, but the controller died. To retrieve the data, I opened my desktop computer to get spare Sata and power connections. It has been a while when that box has been open, so it was dusty. I vacuumed it, and now the fan is obnoxiously loud.

I should stop typing while the keyboard still works...

The router is fine, but I haven't yet tried the port where Sonos was connected. Still, surprisingly much hardware damage for a simple(?) software update!

(Btw, Sonos agreed to replace the device, and Buffalo agreed that a power glitch should not kill a server, even if it was in the same power outlet as a failed power supply. Not done yet, but they will take care of me. I'm not writing to Asus about the fan, though.)
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Offline BravoV

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Re: Software update gone wrong
« Reply #1 on: January 20, 2012, 11:06:31 am »
??  ??? ??

Since there is no question asked, this thread is quite confusing, should I say sorry for you or congratulate you ?

Offline JuKuTopic starter

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Re: Software update gone wrong
« Reply #2 on: January 20, 2012, 11:13:24 am »
??  ??? ??

Since there is no question asked, this thread is quite confusing, should I say sorry for you or congratulate you ?
I'm just letting the steam off. I would appreciate some wishes for better luck.  ;)
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Offline sonicj

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Re: Software update gone wrong
« Reply #3 on: January 20, 2012, 04:53:09 pm »
bummer!

could be worse... you could be dead from the lighting strike and all your data corrupted by a glitch in the matrix.
-sj
 


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