EEVblog Electronics Community Forum
General => General Technical Chat => Topic started by: blueskull on February 07, 2017, 12:06:11 am
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This is what I got from a brand new, sealed Mouse component bag... Someone stole my 4 chips?
I can swear to god that the 4 chips are missing once I opened the bag.
Anyone has similar experience on major distributors?
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I have ordered from Mouser and Digikey many times. Never had missing parts. In more than 20 years, a few wrong parts (picking error). In each case, the distributor let me keep what was shipped and sent a replacement by overnight post.
Have you (or can you) call Mouser? I have found its technical service superb. If you need an intermediary, I would be happy to help. Just PM me.
John
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This is what I got from a brand new, sealed Mouse component bag... Someone stole my 4 chips?
I can swear to god that the 4 chips are missing once I opened the bag.
Anyone has similar experience on major distributors?
Planet earth is populated by humans, humans make errors, either you or the person who picked/packed, checked and shipped your order have made an error (yes, did you consider it could be an error on YOUR part?); why are you surprised that an error has occurred, and instead of being calm and rational about it, start accusing unknown parties of "theft"? Report the missing items, have them re-issue them and go about your business. I don't hold it against you for wanting to have a gratuitous pity party, so don't hold it against me when I advise you to man up and quit thinking about it, you won't even have remembered it in a few weeks time.
Hope you resolve. Won't help you fishing for sympathy online. Man up.
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Sorry! :)
Hope the gratuitous thread helps you get the parts faster.
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I have ordered from Mouser and Digikey many times. Never had missing parts. In more than 20 years, a few wrong parts (picking error). In each case, the distributor let me keep what was shipped and sent a replacement by overnight post.
Have you (or can you) call Mouser? I have found its technical service superb. If you need an intermediary, I would be happy to help. Just PM me.
John
Just expressing my rant since it screwed up my workflow a bit.
It doesn't make sense for me to file claim for $1.5 worth of parts.
I kind of understand your point of a couple of dollars versus time lost, but I think it's always worth keeping the system accountable just as you and I have to be accountable for what we do as part of any community, of course this is only my opinion and certainly not a hard arse view of the world.
regards Neil
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Sorry! :)
Hope the gratuitous thread helps you get the parts faster.
What an useful addition to the discussion.
Hope the gratuitous trolling helps you get through the day.
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I have ordered from Mouser and Digikey many times. Never had missing parts. In more than 20 years, a few wrong parts (picking error). In each case, the distributor let me keep what was shipped and sent a replacement by overnight post.
Have you (or can you) call Mouser? I have found its technical service superb. If you need an intermediary, I would be happy to help. Just PM me.
John
Just expressing my rant since it screwed up my workflow a bit.
It doesn't make sense for me to file claim for $1.5 worth of parts.
I understand your position of not filing. BUT if you do, it may help others if they can rectify a flaw in the system. ;D
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IIRC I have seen the lead-in tape being shipped to one of my employers. That was kinda funny in a way.
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As others have said, errors happen. Could it be that they were never placed in the packaging when they were manufactured and the pickers at Mouser simply didn't notice? I suppose when these sorts of items are picked, they count the number of holes (as opposed to counting the components) before making a cut?
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Most likely what happened is the worker who cut the tape didn't cut it completely the first time and the clear part started peeling away. Then he just put it in the bag without checking.
I suggest you email customer support with the picture attached. They'll most likely send you some more parts ASAP since they would not want to lose a customer over a few cheap parts.
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I buy small ICs from a industrial supplier in hundreds and they come in bags with a note: "Quantity count by electronic scale" or something. So they go by weight. I never tried to re-count, too much work.
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Just use also a scale to count them. Its very fast. Very precise scales are available at low cost.
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I suppose when you're an unskilled worker on minimum wage packing 2,000 parcels a week for people who are customers of the company that exploit you, customers you'll never have to face or deal with, mis-packing something every once in a while hardly bothers you, and why would it?
Just like the highly pressurised, demotivated minimum wage couriers who work under immense pressure from Amazon ON A SUNDAY to deliver arbitrary, throw-away impulse purchases to people who "simply MUST have it TOMORROW!" - people complain when the couriers take short cuts - no, they shouldn't take short cuts or card people when they're clearly IN, but then I can imagine the average courier saying "Give me some incentive to do my job properly - apart from my wages - because I don't feel any."
Monotonous jobs done for companies who reward you little, if AT ALL, are done "good enough", not "par excellence".
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Sorry! :)
Hope the gratuitous thread helps you get the parts faster.
What an useful addition to the discussion.
Hope the gratuitous trolling helps you get through the day.
What is "trolling"? I don't understand... :-\
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What is "trolling"? I don't understand... :-\
http://www.urbandictionary.com/define.php?term=trolling (http://www.urbandictionary.com/define.php?term=trolling)
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I have been shorted parts before. Also I have received the wrong parts with the correct part number on the bag. Things happen. Every time this has happened to me both Mouser and Digikey have been prompt to replace or send the correct amount.
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Every time I take a cursory glance of the sub-forum, I now see "Someone stole my pants"
;D
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I think an e-mail with a picture attached will be enough to satisfy the order.
I've had incorrect deliverings (wrong parts, etc.) before from a range of vendors, and all of them send the correct batch the next day to me.
It's very unfortunate if you needed those 10 chips today. I guess during packing the tape was already peeled off from the reel or something, and those 4 other parts have probably been cleaned up by the janitor in the warehouse by now...
I suppose when you're an unskilled worker on minimum wage packing 2,000 parcels a week for people who are customers of the company that exploit you, customers you'll never have to face or deal with, mis-packing something every once in a while hardly bothers you, and why would it?
Just like the highly pressurised, demotivated minimum wage couriers who work under immense pressure from Amazon ON A SUNDAY to deliver arbitrary, throw-away impulse purchases to people who "simply MUST have it TOMORROW!" - people complain when the couriers take short cuts - no, they shouldn't take short cuts or card people when they're clearly IN, but then I can imagine the average courier saying "Give me some incentive to do my job properly - apart from my wages - because I don't feel any."
Monotonous jobs done for companies who reward you little, if AT ALL, are done "good enough", not "par excellence".
Meanwhile highly educated and/or very skilled workers with a creative mind can also play dirty games if they don't get a paycheck bump.
It doesn't really matter. There will always be unmotivated employees around at any level. If someone is unsatisfied about their job, that will eventually happen.
I get what you're saying that routine jobs look terrible in the long game, but don't look down on such jobs/workers like garbage. Some may ended up there in an unfortunate situation. Other people are glad they are doing labour to support their families. Yet other people like the social interaction work provides.
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This is what I got from a brand new, sealed Mouse component bag... Someone stole my 4 chips?
I can swear to god that the 4 chips are missing once I opened the bag.
Anyone has similar experience on major distributors?
Yes, had similar once or twice from Farnell and RS, both times it just took a phone call to rectify and on one occasion they even arranged a taxi to deliver the parts same day, the other times, courier delivery for next day.
Mistakes happen, machines and humans are not infallible.
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I always wondered if they have some big automated pick and pack machines or if its still done by hand.
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I always wondered if they have some big automated pick and pack machines or if its still done by hand.
I think it would be great if Dave could take a tour through the distribution centre of Mouser, Element14/Farnell, et al and film it. I think a lot will be automated (like dispensing parts from reels) but there will be also lots of manual work involved for the bigger parts.
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IIRC I have seen the lead-in tape being shipped to one of my employers. That was kinda funny in a way.
I have seen this as well. Not as good as the reel that was just tape and did not have any parts. The pick and place operator was wondering why they were getting so may miss-picks :palm:
I always wondered if they have some big automated pick and pack machines or if its still done by hand.
I think it would be great if Dave could take a tour through the distribution centre of Mouser, Element14/Farnell, et al and film it. I think a lot will be automated (like dispensing parts from reels) but there will be also lots of manual work involved for the bigger parts.
Grant Imahara has one, in Mouser TX center.
Looked this up good video here is a link https://www.youtube.com/watch?v=G3V5Oi9fdr4 (https://www.youtube.com/watch?v=G3V5Oi9fdr4)
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Grant just can't wear slacks...
And I don't blame him.
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Watching that video it seems like there are way too many hands touching the product would be easy for a mistake to happen. Seems like a lot of the sorting count be done electronically.
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I've placed many dozens of orders from Mouser over the years and never had a single mistake, I think that's pretty remarkable really. I'd guess your parts probably end up on the warehouse floor somewhere and nobody noticed. If I were seeing multiple reports like this I would be worried but a single one is not a sufficient sample to determine there is a problem. Mistakes happen, skilled surgeons leave instruments inside patients, veteran pilots crash airliners, it doesn't happen very often but it happens. Nobody was hurt here.
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Did you get your parts back? What did you lose - an eyeball?