Author Topic: Something is wrong with mouser  (Read 15606 times)

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Online TimFox

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Re: Something is wrong with mouser
« Reply #25 on: February 26, 2021, 06:41:33 pm »
The problem faced by those customers using variable rates through middlemen was huge bills.  The problem faced by almost everyone was catastrophic failure of heat due to cut off gas and electricity, followed by failure of the water supply.  If the only problem with rarely-occurring extreme weather were temporary loss of revenue, then it makes economic sense not to invest considerable sums in winterizing the equipment to the level found in North Dakota.  The cost to the general population (death, injury, and property destruction) of the rare event (roughly every ten years) is not included in the system’s incentives.  One possible improvement (apparently not used in Texas) is “capacity pricing” (q.v.).
« Last Edit: February 26, 2021, 09:30:58 pm by TimFox »
 

Offline floobydust

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Re: Something is wrong with mouser
« Reply #26 on: February 27, 2021, 03:51:05 am »
Critical infrastructure - power, water, natural gas, telecom - should be government owned. It used to be over here, then most of it got sold/privatized and now corporations suck the cash out of people and there are many leeches or middlemen. Imagine being a parasite corporation whose sole existence is based upon adding fat to utilities, doing no upgrades or charging big dollars to do them. In this regard, communism looks pretty good.

Update:
Thank you for contacting Mouser Electronics.
Due to the recent snowstorm in Texas, we are experiencing a 2-5 day delay shipping orders.
Please let us know if you have any questions."

Kind regards,

Customer Service Representative
Mouser Electronics, Inc.
(800) 346-6873
 

Offline rsjsouza

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Re: Something is wrong with mouser
« Reply #27 on: February 27, 2021, 03:52:50 am »
Using these middlemen can be a good way of cutting the bills, but you have to keep switching providers since they only give a good price for a shortish period.
Yes, it is like insurance... But sometimes you win and sometimes you lose. That is a dumpster of a situation. In my particular case I can't choose - the city owns everything and charges a price more or less in the middle of the pack.

It is a filthy industry.   Why not just give people decent prices in the first place, so this kind of insanity becomes unnecessary?   Too simple, too "commie"?
I don't quite understand these jabs, but oh well... Fair prices are always heavily dependent on the running costs of infrastructure and private companies need to survive and produce some profit, but oversight has to be in place. Leaving only to the government to run these is also a problem due to the same lack of accountability - I have experience with both scenarios and can tell how corruption can be rampant, especially when government is involved. The answer is always somewhere on the middle.
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Offline MarkF

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Re: Something is wrong with mouser
« Reply #28 on: February 27, 2021, 04:00:47 am »
Order update:

  I ordered on Feb 12
  and received it Feb 22

Not bad considering the major snow storm across the whole USA.
 

Offline BrokenYugo

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Re: Something is wrong with mouser
« Reply #29 on: February 27, 2021, 06:58:29 am »
Absent mindedly ordered on the evening of the 17th, shipped on the 26th.

I hope this event was enough of a kick in the pants to all the corps who lost big money over this mess that they push for some serious change for the better. I'm sure a good amount of those long pending Mouser orders got cancelled and went elsewhere. The only things that stopped me were some experience with getting hit hard by winter weather, and the fact that I'm a hobbyist screwing around and not really impacted by waiting a week.
 

Offline t0m

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Re: Something is wrong with mouser
« Reply #30 on: February 27, 2021, 08:48:55 am »
I put in an order to Mouser on the 11th. I received a message on the 16th with the UPS tracking number for the shipment, but 10 days later it is still in transit with no evidence that it ever made it out of the depot. They are not responding to emails either. Possibly they have reverted to sending messages by carrier pigeon.

Who would have thought that the state that gave the world Enron could have made the energy industry into a casino?
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #31 on: February 27, 2021, 09:04:06 am »
I placed an order with a company in Oregon on Feb 16.  USPS has it stuck in Portland ever since...   11 days and counting...

The Pony Express average speed was 12 days for the distance involved.  So, the modern USPS still has 1 day left before they have to concede defeat to the Pony Express...
 

Offline PartialDischargeTopic starter

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Re: Something is wrong with mouser
« Reply #32 on: February 27, 2021, 09:07:12 am »
My order placed on the 10th now has a tracking # but has not really shipped. I understand they must be under a mountain of packages, and may be even working on Saturdays to catch up, something that they did not do before
 

Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #33 on: February 27, 2021, 01:34:46 pm »
My order placed on the 10th now has a tracking # but has not really shipped. I understand they must be under a mountain of packages, and may be even working on Saturdays to catch up, something that they did not do before

FYI, I placed an order with Mouser on 14th and it arrived yesterday. I have no complaints, though. I expected delays even before I ordered.
 

Offline t0m

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Re: Something is wrong with mouser
« Reply #34 on: March 01, 2021, 04:19:09 am »
Mouser came good. A representative got back to me today (on a Sunday) and said they had reshipped my order.
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #35 on: March 01, 2021, 05:31:37 am »

As of today, the Pony Express is the official winner!  :D


I placed an order with a company in Oregon on Feb 16.  USPS has it stuck in Portland ever since...   11 days and counting...

The Pony Express average speed was 12 days for the distance involved.  So, the modern USPS still has 1 day left before they have to concede defeat to the Pony Express...
 

Offline rcbuck

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Re: Something is wrong with mouser
« Reply #36 on: March 01, 2021, 08:17:29 pm »
Maybe the daily rioting in Portland that has been happening for the last 6 months has slowed USPS down.

Quote
Protesters smashed up several businesses during the latest night of destruction in Portland, Oregon — with fed-up locals screaming at them to “go home,” according to reports.

Around 150 black-clad protesters marched through the troubled City of Roses late Saturday, trashing businesses during “direct action” against Immigration and Customs Enforcement, The Oregonian said.

“Windows were broken at a grocery store, restaurant, bank, shipping business, and multiple coffee shops,” Portland police said of the two-hour rampage.
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #37 on: March 01, 2021, 08:32:36 pm »
Maybe the daily rioting in Portland that has been happening for the last 6 months has slowed USPS down.

Quote
Protesters smashed up several businesses during the latest night of destruction in Portland, Oregon — with fed-up locals screaming at them to “go home,” according to reports.

Around 150 black-clad protesters marched through the troubled City of Roses late Saturday, trashing businesses during “direct action” against Immigration and Customs Enforcement, The Oregonian said.

“Windows were broken at a grocery store, restaurant, bank, shipping business, and multiple coffee shops,” Portland police said of the two-hour rampage.

No police department in Portland?
 

Offline t0m

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Re: Something is wrong with mouser
« Reply #38 on: March 01, 2021, 09:23:23 pm »
@rcuck Nah, everyone knows that USPS was deliberately run into the ground by the last administration to sabotage voting by mail.
 

Offline rcbuck

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Re: Something is wrong with mouser
« Reply #39 on: March 02, 2021, 12:41:12 am »
Interesting. My daughter works at USPS and she said they solved that problem.

I placed an order with Mouser last Wednesday and no indication yet of when they are going to ship. I chose FedEx 2 day shipping instead of USPS. But the delay is Mouser and not FedEx. Mouser still shows the order as "processing".
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #40 on: March 02, 2021, 04:11:25 pm »
Meanwhile, my order placed at a company in Oregon (unrelated to Mouser) is slowly trundling its way here via USPS.   13 days and counting...  each stop along the way introducing a delay of between 11 and 3 days so far.

It looks like a complete systemic failure, not just one location along the path.  -  I'll be using FedEx for a while until the USPS gets a grip...
 

Offline rcbuck

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Re: Something is wrong with mouser
« Reply #41 on: March 02, 2021, 06:33:38 pm »
I  emailed my daughter and asked about the slow mail service. She replied:

We got hit with a lot of parcels today. A lot of those were parcels that got stuck due to snowstorms in Dallas as well as back east .  I don't know why something from Oregon would be delayed. The only other thing we are having issues with is getting parcels on planes due to the reduced number of flights.  "Snail mail" continues, I guess.
 
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Offline t0m

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Re: Something is wrong with mouser
« Reply #42 on: March 02, 2021, 07:27:47 pm »
Mouser are sending my replacement shipment from Canada, which tells you something.
 

Offline andy2000

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Re: Something is wrong with mouser
« Reply #43 on: March 04, 2021, 03:19:50 pm »
I placed a small Mouser order March 2, and they just emailed this morning to say it's expected to ship on March 8.  They're blaming high order volume and covid.  I normally receive my Mouser orders then next day when using Fedex ground, or UPS shipping. 

I used to use their "economy shipping" option when I wasn't in a hurry since it only added a day or two, but after several problems, never again.  It uses Fedex for the main leg, and USPS for the last mile. 

Last fall, an order showed as shipped, but the tracking number said it hadn't even been received by Fedex.  After about a month, I finally convinced them to re-ship it and received it the next day.  The original order did eventually arrive a few weeks later. 

Earlier this year, I decided to give economy shipping one more chance.  This time everything was fine until it was "out for delivery", then the USPS declared it "undeliverable" and returned it to the sender.  Mouser said they would re-ship it after it was returned, but after waiting over a week, I convinced them to send a new order. 
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #44 on: March 04, 2021, 03:44:03 pm »
I placed a small Mouser order March 2, and they just emailed this morning to say it's expected to ship on March 8.  They're blaming high order volume and covid.  I normally receive my Mouser orders then next day when using Fedex ground, or UPS shipping. 

I used to use their "economy shipping" option when I wasn't in a hurry since it only added a day or two, but after several problems, never again.  It uses Fedex for the main leg, and USPS for the last mile. 

Last fall, an order showed as shipped, but the tracking number said it hadn't even been received by Fedex.  After about a month, I finally convinced them to re-ship it and received it the next day.  The original order did eventually arrive a few weeks later. 

Earlier this year, I decided to give economy shipping one more chance.  This time everything was fine until it was "out for delivery", then the USPS declared it "undeliverable" and returned it to the sender.  Mouser said they would re-ship it after it was returned, but after waiting over a week, I convinced them to send a new order.

I've had USPS fail to deliver due to "animal interference"....   we don't have a dog, or a cat, and there are no wild animals in the neighbourhood (to my knowledge!).   -  looks to me like the driver was tired after a long day...

 

Offline precaud

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Re: Something is wrong with mouser
« Reply #45 on: March 04, 2021, 04:05:21 pm »
I have stopped buying from Mouser. They have that deceptive marketing gimmick of a countdown clock for same-day shipping, and then sit on the order for 2-3 days before processing it. This has happened three times in a row over the last few months. I get reliably great service from Digikey. And Arrow last month.
 
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Offline PartialDischargeTopic starter

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Re: Something is wrong with mouser
« Reply #46 on: March 04, 2021, 06:26:08 pm »
I have stopped buying from Mouser. They have that deceptive marketing gimmick of a countdown clock for same-day shipping, and then sit on the order for 2-3 days before processing it. This has happened three times in a row over the last few months.

This started Dec last year, and thats why I created this thread. Before that they reliably shipped same day. Thats what lead me to believe that there is something else going on, although clearly weather has had a huge impact.
Anyway I'm not that dramatic and I still trust them, although due to this I have also started ordering more from Digikey
 

Offline floobydust

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Re: Something is wrong with mouser
« Reply #47 on: March 04, 2021, 11:53:54 pm »
Mouser is hiring at Mansfield Texas, apparently they need dozens more warehouse people and developers for some time now. I guess it means they are short staffed.
"Pete Shopp, Senior Vice President for Mouser Electronics said, “We were supplying electronic components to ventilator manufacturers on a global basis."
https://dfw.cbslocal.com/2021/03/04/now-hiring-mouser-electronics-hiring-for-dozens-of-positions/

I knew it was those ventilators.
 

Offline precaud

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Re: Something is wrong with mouser
« Reply #48 on: March 06, 2021, 01:16:44 pm »
And now I can add Digikey to the list. I placed an order for parts on the morning of Mar 3. Everything was in stock. Got an immediate confirmation. Three days later, it still has not shipped. Prior to this, I could count on having it in my mailbox in three days. I sent an email to their CS dep't yesterday, and they have not responded.

I find it hard to believe that the cause of these delays is that these companies are swamped with orders. Warehousing and order fulfillment are little affected by mask-wearing and social distancing.
 

Offline Howardlong

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Re: Something is wrong with mouser
« Reply #49 on: March 06, 2021, 02:02:50 pm »
FWIW I'd forgotten about a package I had ordered from Mouser on 13 February: Mouser said it was dispatched on 19 February, but Fedex only picked it up on 26 February, and it arrived 4 March (UK).

While this was weather related, Mouser/Fedex have been losing the edge over Digikey/UPS for me over the past few years for UK delivery. It used to be two days, but it slipped to three or four, and with Covid it's been more like a week or so.

Without the weather, the problem seems to be mostly that orders just aren't shipped the same day anymore from Mouser IME.

Digikey are, in my experience, significantly more consistent than Mouser nowadays.
 


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