Author Topic: Something is wrong with mouser  (Read 15602 times)

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Offline peter-h

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Re: Something is wrong with mouser
« Reply #50 on: March 07, 2021, 04:33:10 pm »
I am still waiting for a Mouser ordered from 12 Feb. It is with Fedex, now in the UK, and stuck in some sort of customs processing, they say.

The track log shows it was notified to Fedex on 19th Feb.
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #51 on: March 07, 2021, 05:02:21 pm »
I am still waiting for a Mouser ordered from 12 Feb. It is with Fedex, now in the UK, and stuck in some sort of customs processing, they say.

The track log shows it was notified to Fedex on 19th Feb.

That's probably more to do with Boris' change to import duty etc creating post-Brexit chaos.

I'm curious - did Mouser collect VAT?

For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments.

The new arrangements will also involve the abolition of Low Value Consignment Relief, which relieves import VAT on consignments of goods valued at £15 or less.

Online marketplaces (OMPs), where they are involved in facilitating the sale, will be responsible for collecting and accounting for the VAT.

For goods sent from overseas and sold directly to UK consumers without OMP involvement, the overseas seller will be required to register and account for the VAT to HMRC.

This is why Louis Rossmann, for example, has decided to no longer sell to UK customers.
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #52 on: March 07, 2021, 05:09:44 pm »
I am still waiting for a Mouser ordered from 12 Feb. It is with Fedex, now in the UK, and stuck in some sort of customs processing, they say.

The track log shows it was notified to Fedex on 19th Feb.

That's probably more to do with Boris' change to import duty etc creating post-Brexit chaos.

I'm curious - did Mouser collect VAT?

For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments.

The new arrangements will also involve the abolition of Low Value Consignment Relief, which relieves import VAT on consignments of goods valued at £15 or less.

Online marketplaces (OMPs), where they are involved in facilitating the sale, will be responsible for collecting and accounting for the VAT.

For goods sent from overseas and sold directly to UK consumers without OMP involvement, the overseas seller will be required to register and account for the VAT to HMRC.

This is why Louis Rossmann, for example, has decided to no longer sell to UK customers.


Yeah, the red tape hating Brexiters are protecting their country by wrapping it safely in red tape!  :D
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #53 on: March 07, 2021, 05:32:26 pm »
Oh dear, the usual degradation to the usual remoaner comments :)

"That's probably more to do with Boris' change to import duty etc creating post-Brexit chaos."

I don't think so for US to UK shipments. People should get better informed!

It is only online retailers in the EU, and only if shipping under £135 (IIRC), who are supposed to register with UK HMRC, add the VAT, and send it over to the UK. For the US to UK or vice versa, things have always been simple, and remain so. Above this value, they don't add VAT and it is collected by the shipping agent, just like on imports from the US, or the rest of the world actually. The EU is just a small blob on the map.

There is also no import duty on EU-UK trade, with the exception of personal import. B2B is totally unaffected, although a lot of mainland sellers bought into the bull and make the problems a lot bigger. There is also a lot of hate of the UK on the mainland for having rocked the boat, so some sellers are trying to do ripoffs. Way excessive shipping charges are not uncommon. For US to UK we have always had the problem that many US sellers don't sell outside the US (too much effort) but Mouser had this well sorted out.

Hopefully it is just the bad wx, leading to a backlog. But also Fedex is not the best company; DHL is much better organised.

Mouser UK add VAT to their invoices, yes.
« Last Edit: March 07, 2021, 05:43:51 pm by peter-h »
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #54 on: March 07, 2021, 05:55:54 pm »
Hopefully it is just the bad wx, leading to a backlog. But also Fedex is not the best company; DHL is much better organised.

In my experience, DHL is better if you are a recipient in Europe and FedEx is better if you are in the US. Every DHL shipment addressed to me in the US since 2005 has been plagued with problems including two instances of the shipment just vanishing.
 
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Offline Howardlong

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Re: Something is wrong with mouser
« Reply #55 on: March 07, 2021, 08:10:59 pm »
Mouser switched to charging VAT up front for UK VAT registered entities sometime in December 2020 as they switched away from using their EU entity and the intra-EU B2B VAT process to using Mouser UK.

Digikey have always charged VAT up front as long as I can recollect.

There's no net difference, as a business you simply offset the VAT each quarter as you'd normally do.

As a small business, the B2B UK => (Non UK) EU VAT accounting anomaly was a minor but not insignificant additional bit of red tape, where, as a business you were responsible for verifying the VAT credentials of your EU business customer before you could issue an invoice with VAT deducted. As such, far from being "frictionless" it was always an additional manual process for SMEs, and it frequently led to delays in shipping for the paperwork and communication to be completed.

I never found an off the shelf eCommerce solution to deal with this automatically, although large enterprises of course have the resources to build their own automated solutions. As it stands now, in 2021, all non-GB shipments are sent out in the same way with the same process, so that old B2B intra EU VAT verification process has now gone.

Whether DHL/UPS/Fedex are the way to go seems to be tribal based largely on anecdotal evidence as far as I can see. Certainly I've stuck with Fedex for my international shipping for a decade now: I understand their systems and I continue to enjoy a substantial discount. I only very, very rarely have any Fedex related problems. If I shifted to another logistics supplier, I'd have to re-learn their systems and rebuild my interfaces. If I were a large enterprise where my volume justified it, of course I'd be putting this out to tender on a regular basis, but as an SME I have bigger fish to fry.

What I would say is that Digikey/UPS deliveries to me seem to be faster than Mouser/Fedex nowadays, although the opposite used to be true say four or five years ago. Digikey/UPS used to be typically three days with Mouser/Fedex a pretty reliable two days. The tables have now turned, Digikey/UPS is two days and Mouser/Fedex three.
« Last Edit: March 07, 2021, 08:16:39 pm by Howardlong »
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #56 on: March 07, 2021, 08:52:36 pm »
We have for many years had the ability to invoice zero VAT to an EU customer who supplied a valid VAT number, but the site used to validate these (which our Magento online shop would access automatically, with some customisation) was not 100% reliable.

Before we started using the auto facility and were processing orders manually we would sometimes end up losing the VAT, because the VAT number would turn to be invalid later. Thankfully this was very rare in our business but we never recovered the VAT from those people afterwards (obviously!).

Now this system is gone and we invoice zero VAT to the EU which makes life a lot simpler.

But there have always been vastly bigger problems selling into mainland Europe, than the paperwork. The major countries have different languages, different cultures, etc, etc. In most of them one makes little progress unless one appoints a good local agent, and that's a huge hassle.

I like Mouser because they have a good website with a good search facility. I've tried Digikey but for some reason decided to stay with Mouser.

« Last Edit: March 07, 2021, 09:04:56 pm by peter-h »
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Offline Howardlong

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Re: Something is wrong with mouser
« Reply #57 on: March 07, 2021, 09:06:53 pm »
We have for many years had the ability to invoice zero VAT to an EU customer who supplied a valid VAT number, but the site used to validate these (which our Magento online shop would access automatically, with some customisation) was not 100% reliable.

Interesting. TBF, it has indeed been some years since I last looked at ecommerce solutions. One of the pre requisites I needed at the time was a way to capture basic contact details for pre-orders without taking any money, I could only find one product a the time that offered this feature, and even then it was very primitive. I'm not comfortable about taking money for a product I don't actually have in stock, although it seems to be de rigeur nowadays. This isn't just an honesty thing, it's also because once you take money you have entered into a contract, and immediately need the overhead of a small army of customer support agents to deal with the inevitable cancelled orders and understandable deluge of chase up communication.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #58 on: March 08, 2021, 12:36:58 pm »
"For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments."

I don't think that applies to Mouser. AFAIK that applies only to EU sellers.

It is a controversial measure because it p1sses off mainland online retailers and has resulted in many of them either not shipping to the UK or adding extortionate carriage charges. It was brought in to reduce large scale VAT evasion which would result from the default position which would be zero VAT charged to UK customers, thus undercutting UK retailers by 20%. The collection of the VAT would then fall onto the shipper and they hate doing it, and they make admin charges which p1ss off the end customer... Still, the media here is full of complaints from people who bought something from an EU retailer without checking whether the price includes VAT, and the delivery cost, and they got stung. And the cheap and nasty delivery firms (e.g. DPD) don't want to get involved in this anyway.


US sellers can sell to the UK without adding VAT. That business is very limited at the low end though, by silly delivery charges.
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #59 on: March 08, 2021, 02:11:16 pm »
"For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments."

I don't think that applies to Mouser. AFAIK that applies only to EU sellers.

It is a controversial measure because it p1sses off mainland online retailers and has resulted in many of them either not shipping to the UK or adding extortionate carriage charges. It was brought in to reduce large scale VAT evasion which would result from the default position which would be zero VAT charged to UK customers, thus undercutting UK retailers by 20%. The collection of the VAT would then fall onto the shipper and they hate doing it, and they make admin charges which p1ss off the end customer... Still, the media here is full of complaints from people who bought something from an EU retailer without checking whether the price includes VAT, and the delivery cost, and they got stung. And the cheap and nasty delivery firms (e.g. DPD) don't want to get involved in this anyway.


US sellers can sell to the UK without adding VAT. That business is very limited at the low end though, by silly delivery charges.

It's global, not just the EU.

https://www.gov.uk/guidance/vat-and-overseas-goods-sold-directly-to-customers-in-the-uk
 

Online TimFox

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Re: Something is wrong with mouser
« Reply #60 on: March 08, 2021, 02:48:01 pm »
Yesterday, I ordered a book from a retailer in the Netherlands, for delivery to the US.  On their ordering system, I noticed that they were unable to ship to individuals in the UK, only to businesses.  All other countries (EU and US and others) seemed to be normal.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #61 on: March 08, 2021, 05:52:53 pm »
That's because EU online retailers are supposed to register on a system run by UK HMRC (tax collector) which they obviously hate doing (especially as most of them hate the UK anyway :) ) and hand over the VAT they have collected from UK customers.

I don't think US retailers are required to do this. It is something which came out of the 31 Dec 2020 "final deal" with Brussels. And obviously US firms aren't actually going to be doing this. It is however possible that some US "fronts" e.g. Ebay.com are offering this as a service to US sellers. I buy regularly from Ebay US based sellers and have seen a "import fees prepaid" thing mentioned.

Limiting trade to B2B is one way around this for mainland Europe sellers.

Frankly, I can barely remember ever buying anything from mainland Europe, personally or B2B. There is almost never a price advantage relative to ebay.co.uk or amazon.co.uk. Well, I bought a ski jacket from Germany 4 years ago, and some bike inner tubes from a French shop (that shop refused to ship to the UK though, for reasons they could not explain, so I got a friend in France to buy them and pop them in the post.
« Last Edit: March 08, 2021, 05:54:32 pm by peter-h »
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #62 on: March 08, 2021, 06:11:50 pm »
I don't think US retailers are required to do this. It is something which came out of the 31 Dec 2020 "final deal" with Brussels. And obviously US firms aren't actually going to be doing this. It is however possible that some US "fronts" e.g. Ebay.com are offering this as a service to US sellers. I buy regularly from Ebay US based sellers and have seen a "import fees prepaid" thing mentioned.

I don't understand why you think it doesn't apply to the US. The official links I have already provided are clear, as is this one:

https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021

I mentioned Louis Rossmann previously. Here's his explanation as to why he - a vendor in the US - will no longer sell to UK customers expressly because of the changes.

https://youtu.be/ar_7Z-MzPv8 (detail starts at 4:54)

 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #63 on: March 08, 2021, 06:37:34 pm »
Thanks - you are right.

I'd make two points though:

US sellers can just ignore this. UK buyers will expect for the UK Post Office to either pass this through, or collect the VAT, with a £8+ admin charge. They have always paid these charges.

If US sellers sell through one of the fronts (ebay.com etc) this is taken care of for them.
« Last Edit: March 08, 2021, 06:45:38 pm by peter-h »
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Offline Howardlong

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Re: Something is wrong with mouser
« Reply #64 on: March 08, 2021, 06:45:29 pm »
Not sure this is the case, as an example I placed an order to a US company on Feb 3 for an item valued at $247+shipping, it was delivered on Feb 10 and I was charged by Fedex separately the import tax & duties just shy of £60.

 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #65 on: March 08, 2021, 06:47:07 pm »
I just edited my post above saying it does work if the US seller just ships the item. The VAT will get collected by the delivery service at the UK end, instead :)

The UK has no jurisdiction in the US, or in the EU.

That youtuber has no reason to stop shipping to the UK. International trade always carries on, and this stupid UK HMRC proposal is going to have a limited impact once most US firms realise they can ignore it.

« Last Edit: March 08, 2021, 06:55:08 pm by peter-h »
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Offline themadhippy

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Re: Something is wrong with mouser
« Reply #66 on: March 08, 2021, 07:59:01 pm »
Quote
It is something which came out of the 31 Dec 2020 "final deal" with Brussels.
i thought it was more to do with beating the eu ,why wait till july 1st to fuck things  up,lets be first.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #67 on: March 08, 2021, 08:34:23 pm »
I don't think so... the UK has not tried to f-k the EU. It just wanted to get out. It is the EU which wanted to f-k the UK, to show to the other 27 that if they get a similar idea they will be punished.

On the topic, Mouser's customer service is really good. They have credited the missing package. I have re-ordered the stuff.
« Last Edit: March 08, 2021, 08:51:41 pm by peter-h »
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Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #68 on: March 09, 2021, 04:45:50 am »
I don't think so... the UK has not tried to f-k the EU. It just wanted to get out. It is the EU which wanted to f-k the UK, to show to the other 27 that if they get a similar idea they will be punished.

On the topic, Mouser's customer service is really good. They have credited the missing package. I have re-ordered the stuff.

The EU has never wanted to f-k the EU.   Remember, Thatcher pretty much created the single market single handedly, back in the day when Britain was a leading and admired nation before succumbing to the current sad collection of romantic and wholly unrealistic dreamers and navel-gazers!  :D
 
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Offline precaud

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Re: Something is wrong with mouser
« Reply #69 on: March 09, 2021, 03:34:23 pm »
I just had a chat with Mouser CS. I asked, if I place an order for in-stock parts today, when would it ship? The only thing she would say is, due to COVID, it could take up to 5 days to ship.

I find this answer to be BS. There nothing about wearing a mask or social distancing that could cause such a delay.
 

Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #70 on: March 09, 2021, 03:46:12 pm »
I just had a chat with Mouser CS. I asked, if I place an order for in-stock parts today, when would it ship? The only thing she would say is, due to COVID, it could take up to 5 days to ship.

I find this answer to be BS. There nothing about wearing a mask or social distancing that could cause such a delay.

Sure there is.

If I order 2 of each of ten different SMD resistors, 5 of one capacitor value, 10 of another, 4 LDO ICs, 5 feet of RG174 cable, all of these have to be manually counted, cut, packed, labelled, checked and shipped. That's a lot of people handling a lot of items. I can easily imagine the impact. It requires more than a mask and social distancing to maintain reduced risk of exposure and transmission.

They make this clear:



But you can always try to find a supplier who cares more about short-term bottom line than the welfare of their employees.
« Last Edit: March 09, 2021, 03:54:12 pm by JohnnyMalaria »
 
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Offline BrokenYugo

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Re: Something is wrong with mouser
« Reply #71 on: March 09, 2021, 03:57:58 pm »

I find this answer to be BS. There nothing about wearing a mask or social distancing that could cause such a delay.

That's assuming those policies are being enforced. If not I can see how they would be quite short staffed.
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #72 on: March 09, 2021, 04:14:19 pm »
I just had a chat with Mouser CS. I asked, if I place an order for in-stock parts today, when would it ship? The only thing she would say is, due to COVID, it could take up to 5 days to ship.

I find this answer to be BS. There nothing about wearing a mask or social distancing that could cause such a delay.

Could be a problem if the warehouse staff works from home!  :D
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #73 on: March 09, 2021, 06:16:41 pm »
I have just placed a new order with Mouser. 5 day delay before they will ship.

That's really bad. This was stuff replacing the 12 Feb order which vanished somewhere in the US.

They may be short staffed. Here, the Post Office has loads of people off work. My friendly postman says they are mostly taking the piss, because if you phone in saying you have a cough you get a few days off with no questions asked.
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #74 on: March 09, 2021, 06:38:30 pm »
I have just placed a new order with Mouser. 5 day delay before they will ship.

That's really bad. This was stuff replacing the 12 Feb order which vanished somewhere in the US.

They may be short staffed. Here, the Post Office has loads of people off work. My friendly postman says they are mostly taking the piss, because if you phone in saying you have a cough you get a few days off with no questions asked.

Vaccination in TX is somewhat lamentable. In Tarrant County (where Mouser are), about 10% of the population have received both doses. This means that it is highly unlikely that people working at places like Mouser have been vaccinated yet.

I don't understand why people expect business as usual.
« Last Edit: March 09, 2021, 06:40:23 pm by JohnnyMalaria »
 
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