Author Topic: Something is wrong with mouser  (Read 15596 times)

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Offline james_s

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Re: Something is wrong with mouser
« Reply #75 on: March 09, 2021, 08:27:34 pm »
I don't understand why people expect business as usual.

Probably because so many places are doing business as usual. My friends shop never closed, the place my partner works is also classified as an essential business, they never locked down. It can be argued how much precaution is reasonable, but the fact remains that a large number of businesses continued doing business as usual throughout the pandemic. Place an order from Amazon for example and it will arrive in roughly the normal time span. Beyond the first month or two of the pandemic last year, delays have been the exception rather than the norm in my experience. The places that have managed to avoid major hiccups are booming.
 

Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #76 on: March 09, 2021, 09:43:11 pm »
I don't understand why people expect business as usual.

Probably because so many places are doing business as usual. My friends shop never closed, the place my partner works is also classified as an essential business, they never locked down. It can be argued how much precaution is reasonable, but the fact remains that a large number of businesses continued doing business as usual throughout the pandemic. Place an order from Amazon for example and it will arrive in roughly the normal time span. Beyond the first month or two of the pandemic last year, delays have been the exception rather than the norm in my experience. The places that have managed to avoid major hiccups are booming.

Amazon is different. There isn't really the equivalent of buying one 0803 capacitor. They are sold in whatever quantity the vendor has prepacked them. In contrast, someone at Mouser has to find the reel or tray or whatever bulk supply the capacitors come in, extract just one, repackage it, label it etc. It's not just a simple case of pulling an item off a shelf and throwing it in a box.
 

Offline TimFox

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Re: Something is wrong with mouser
« Reply #77 on: March 09, 2021, 09:51:37 pm »
In the US, according to its website, Mouser has three locations:  Texas, California, and New Jersey.
Amazon has five fulfillment centers in Texas alone, out of 110 in the entire country.
 

Offline alank2

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Re: Something is wrong with mouser
« Reply #78 on: March 09, 2021, 10:09:56 pm »
Mouser told me that they only ship from their TX location.

I placed an order on 2/19 (after the storm and when things were warming up).  They still did not ship until 3/1 and I got it on 3/2.  They did at least not charge me shipping, but wow it was late.
 

Offline james_s

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Re: Something is wrong with mouser
« Reply #79 on: March 10, 2021, 02:00:07 am »
Amazon is different. There isn't really the equivalent of buying one 0803 capacitor. They are sold in whatever quantity the vendor has prepacked them. In contrast, someone at Mouser has to find the reel or tray or whatever bulk supply the capacitors come in, extract just one, repackage it, label it etc. It's not just a simple case of pulling an item off a shelf and throwing it in a box.

That doesn't matter, most people don't analyze it to that level, you said you don't get why people expect things to be business as usual and I provided an answer, I never said there are not valid reasons.

That said, despite my gripes with their website, I've placed several orders from Digikey throughout the pandemic and never experienced any delays that I noticed.
 

Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #80 on: March 10, 2021, 02:24:09 am »
Amazon is different. There isn't really the equivalent of buying one 0803 capacitor. They are sold in whatever quantity the vendor has prepacked them. In contrast, someone at Mouser has to find the reel or tray or whatever bulk supply the capacitors come in, extract just one, repackage it, label it etc. It's not just a simple case of pulling an item off a shelf and throwing it in a box.

That doesn't matter, most people don't analyze it to that level, you said you don't get why people expect things to be business as usual and I provided an answer, I never said there are not valid reasons.

That said, despite my gripes with their website, I've placed several orders from Digikey throughout the pandemic and never experienced any delays that I noticed.

So once you give your opinion, that's the end of it?  I thought this was a forum - a place for exchange of ideas?

Perhaps if people did stop to think a bit more, they wouldn't be so disappointed and realize not everything in this world works to their schedule or expectations, especially in unusual times.
« Last Edit: March 10, 2021, 02:29:21 am by JohnnyMalaria »
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #81 on: March 10, 2021, 10:32:11 am »
BTW I think that video above about US sellers "having" to register for VAT etc is nonsense. Legally this cannot be enforced and never will be.

It is something pushed by the intermediaries who make a percentage off the revenue stream :) And they do perform a useful service in that the customer can be sure he has no extra costs at his end.

What Mouser did, by invoicing from the UK, with VAT added, is reduced the paperwork for their UK customers, but actually any business which does any import and export will already have a smooth system for this. In Sage Accounts it is called tax code T0 :)
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #82 on: March 10, 2021, 01:30:45 pm »
BTW I think that video above about US sellers "having" to register for VAT etc is nonsense. Legally this cannot be enforced and never will be.

It's not nonsense if you want to do things correctly and legally.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #83 on: March 10, 2021, 02:43:21 pm »
Can you explain how

a) the UK might be able to suspend international trade (the right to simply sell something to somebody in another country)

b) the UK might acquire jurisdiction over a supplier in another country

I am sure this stuff is bollocks. International shipping will carry on as before.

The only issue is that the recipient might get import charges he wasn't expecting, but that's been the case since for ever, and all the regulars have known that particularly w.r.t. purchases from the US. It is quite normal to studiously avoid US (and chinese) sellers on Ebay for example because you just know you are going to get hit with something - until Ebay started doing the new "everything prepaid" scheme.

Specifically w.r.t. brexit (not the topic of this Mouse thread) some people used to buy mail order from the mainland and now they can't do that without potential hidden charges.
« Last Edit: March 10, 2021, 02:45:28 pm by peter-h »
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #84 on: March 10, 2021, 03:04:35 pm »
Can you explain how

a) the UK might be able to suspend international trade (the right to simply sell something to somebody in another country)

b) the UK might acquire jurisdiction over a supplier in another country

I am sure this stuff is bollocks. International shipping will carry on as before.

The only issue is that the recipient might get import charges he wasn't expecting, but that's been the case since for ever, and all the regulars have known that particularly w.r.t. purchases from the US. It is quite normal to studiously avoid US (and chinese) sellers on Ebay for example because you just know you are going to get hit with something - until Ebay started doing the new "everything prepaid" scheme.

Specifically w.r.t. brexit (not the topic of this Mouse thread) some people used to buy mail order from the mainland and now they can't do that without potential hidden charges.

I guess we just need to let this pan out for a year and see what happens. Some people who conduct minor trade with the UK have chosen for good reason to no longer sell to the UK.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #85 on: March 10, 2021, 04:24:47 pm »
The mainland sellers who decided to stop selling to the UK are those who bought into the anti-UK hysteria which dominates the media channels on the mainland. Like it or not, it is there.

And American firms have always been reluctant exporters. Too much hassle... there are firms in the US which do $10BN+++ sales just to the US govt, so why bother exporting? Getting US firms to sell you stuff can be like pulling teeth. And always has been. Many go to massive lengths to avoid exporting; a while ago I bought an unusual form of a BNC connector from a US firm. Value about $20, they would ship only through an "international fulfilment agency". Cost $250! Would they send it via the US postal service, for about $10? No way. Too complicated. We do not go to the post office.

And then they wonder why China is stealing their jobs by the millions. The chinks will ship anywhere, even if it involves faking their location on Ebay, to look local :)

Right now I am talking to a German company about sending something (big) to the UK. They want about £400 for shipping, while they ship for free to other countries in Europe :) I even got a quote from a German shipper, £150, and asked this guy if I can get it collected. He isn't interested... Why do you think that might be?

I know I am repeating myself but anybody on the mainland can still just simply ship something to the UK. IAW the way international trade has operated for centuries, it is up to the UK end to sort out the import VAT, any duty (no duties applicable generally on EU imports, btw) and charge it to the end customer.

The fact that many customers hate paying import duties etc, feel ripped off, etc, is a separate issue. In my business we export a great deal to the US. For about 20 years we used to ship direct to customers there, with everything prepaid. The carrier (DHL back then) offered this as a service... not exactly cheap but very convenient to the customers. Now we sell there via a distributor who deals with this.
« Last Edit: March 10, 2021, 04:29:27 pm by peter-h »
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Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #86 on: March 10, 2021, 04:37:58 pm »
IAW the way international trade has operated for centuries, it is up to the UK end to sort out the import VAT, any duty (no duties applicable generally on EU imports, btw) and charge it to the end customer.

No, you are mistaken.

Quote from: The UK Government
For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments.

Quote from: The UK Government
For goods sent from overseas and sold directly to UK consumers without OMP involvement, the overseas seller will be required to register and account for the VAT to HMRC.

It's clear. This is a direct consequence of Brexit. Some people in the UK will now find their overseas sources of some goods gone.
« Last Edit: March 10, 2021, 04:40:56 pm by JohnnyMalaria »
 

Offline SilverSolder

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Re: Something is wrong with mouser
« Reply #87 on: March 10, 2021, 04:40:17 pm »
The mainland sellers who decided to stop selling to the UK are those who bought into the anti-UK hysteria which dominates the media channels on the mainland. Like it or not, it is there.

And American firms have always been reluctant exporters. Too much hassle... there are firms in the US which do $10BN+++ sales just to the US govt, so why bother exporting? Getting US firms to sell you stuff can be like pulling teeth. And always has been. Many go to massive lengths to avoid exporting; a while ago I bought an unusual form of a BNC connector from a US firm. Value about $20, they would ship only through an "international fulfilment agency". Cost $250! Would they send it via the US postal service, for about $10? No way. Too complicated. We do not go to the post office.

And then they wonder why China is stealing their jobs by the millions. The chinks will ship anywhere, even if it involves faking their location on Ebay, to look local :)

Right now I am talking to a German company about sending something (big) to the UK. They want about £400 for shipping, while they ship for free to other countries in Europe :) I even got a quote from a German shipper, £150, and asked this guy if I can get it collected. He isn't interested... Why do you think that might be?

I know I am repeating myself but anybody on the mainland can still just simply ship something to the UK. IAW the way international trade has operated for centuries, it is up to the UK end to sort out the import VAT, any duty (no duties applicable generally on EU imports, btw) and charge it to the end customer.

The fact that many customers hate paying import duties etc, feel ripped off, etc, is a separate issue. In my business we export a great deal to the US. For about 20 years we used to ship direct to customers there, with everything prepaid. The carrier (DHL back then) offered this as a service... not exactly cheap but very convenient to the customers. Now we sell there via a distributor who deals with this.

There is no "anti-UK hysteria",  I travel regularly in many EU countries and any "us vs them" mentality is 90% a UK phenomenon.  Most French, German, Danish, Dutch are mostly wondering why so many British people seem to feel so offended by working together with them on projects that are in everyone's interests.  It's not that I don't understand where brexiters are coming from with some of the issues they raise...  it's just that the problems within the EU are relatively minor compared to the antagonism that happens now, as a result of placing us all in an adversarial position.   This was entirely predictable, and predicted, by anyone who has ever had children...

 

Offline Howardlong

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Re: Something is wrong with mouser
« Reply #88 on: March 10, 2021, 05:29:14 pm »
Quote from: The UK Government
For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments.

Quote from: The UK Government
For goods sent from overseas and sold directly to UK consumers without OMP involvement, the overseas seller will be required to register and account for the VAT to HMRC.

It's clear. This is a direct consequence of Brexit. Some people in the UK will now find their overseas sources of some goods gone.

This applies to OMPs like eBay or Amazon. If the sale is direct (i.e., not through an OMP), the same (pre-existing) VAT collection process remains for consignments over £135. Hence, that is why (a) I continue to receive VAT demands from shipping companies like Fedex for imports rather than from the seller and (b) why pretty much all international eBay transactions into the UK now use eBay's Global Shipping process.

HMRC have used it as an opportunity to harmonise process, and that process must've been dreamt up by a committee with zero contribution from stakeholders. I'll also acknowledge that it does seem rather bizarre that a business outside the UK needs to register for UK VAT collection if they're directly exporting consignments under £135, leaving them with the stark options options to either (a) use an OMP to facilitate [& stomach the cost], (b) register & account for UK VAT or (c) not sell to the UK.

It's entirely likely that an SME from outside the UK exporting to the UK wouldn't even start to approach the turnover threshold required for a UK business to register. Even more bizarre, I can easily see this being exploited, after all, what is the appetite of HMRC going to be to go after a few thousand quid of VAT when the business isn't even within their jurisdiction?

A better approach would've been for HMRC to introduce an agent model to collect VAT, much as they have done for decades on foreign excise collections at point of entry.
« Last Edit: March 10, 2021, 05:32:15 pm by Howardlong »
 

Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #89 on: March 10, 2021, 05:43:56 pm »
Quote from: The UK Government
For imports of goods from outside the UK in consignments not exceeding £135 in value (which aligns with the threshold for customs duty liability), we will be moving the point at which VAT is collected from the point of importation to the point of sale. This will mean that UK supply VAT, rather than import VAT, will be due on these consignments.

Quote from: The UK Government
For goods sent from overseas and sold directly to UK consumers without OMP involvement, the overseas seller will be required to register and account for the VAT to HMRC.

It's clear. This is a direct consequence of Brexit. Some people in the UK will now find their overseas sources of some goods gone.

This applies to OMPs like eBay or Amazon. If the sale is direct (i.e., not through an OMP), the same (pre-existing) VAT collection process remains for consignments over £135. Hence, that is why (a) I continue to receive VAT demands from shipping companies like Fedex for imports rather than from the seller and (b) why pretty much all international eBay transactions into the UK now use eBay's Global Shipping process.

HMRC have used it as an opportunity to harmonise process, and that process must've been dreamt up by a committee with zero contribution from stakeholders. I'll also acknowledge that it does seem rather bizarre that a business outside the UK needs to register for UK VAT collection if they're directly exporting consignments under £135, leaving them with the stark options options to either (a) use an OMP to facilitate [& stomach the cost], (b) register & account for UK VAT or (c) not sell to the UK.

It's entirely likely that an SME from outside the UK exporting to the UK wouldn't even start to approach the turnover threshold required for a UK business to register. Even more bizarre, I can easily see this being exploited, after all, what is the appetite of HMRC going to be to go after a few thousand quid of VAT when the business isn't even within their jurisdiction?

A better approach would've been for HMRC to introduce an agent model to collect VAT, much as they have done for decades on foreign excise collections at point of entry.

Below £135, it applies to non-OMP, too.

Quote from: The UK Government
For most consignments not exceeding £135 in value, instead of VAT being collected at importation or delivery to the customer, VAT will be accounted for at the point of sale.

For VAT purposes the supply will be treated as follows:

if an OMP is not involved in facilitating the sale, there will be a supply direct from the seller to the consumer, which will be deemed to take place in the UK and so liable to UK VAT
if an OMP is involved in facilitating the sale, they will be deemed, for VAT purposes, to be making the supply to the UK consumer, which will be deemed to take place in the UK with UK VAT chargeable accordingly
In both instances the value of the goods for VAT purposes will be based on the price at which they are sold to the consumer rather than any valuation calculated at the point of importation.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #90 on: March 10, 2021, 06:41:19 pm »
" I'll also acknowledge that it does seem rather bizarre that a business outside the UK needs to register for UK VAT collection if they're directly exporting consignments under £135, leaving them with the stark options options to either (a) use an OMP to facilitate [& stomach the cost], (b) register & account for UK VAT or (c) not sell to the UK."

What happens if a seller in the EU or US ships a package worth £130 to the UK, simply by posting it, with a suitable customs declaration?
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Offline Monkeh

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Re: Something is wrong with mouser
« Reply #91 on: March 10, 2021, 06:45:29 pm »
" I'll also acknowledge that it does seem rather bizarre that a business outside the UK needs to register for UK VAT collection if they're directly exporting consignments under £135, leaving them with the stark options options to either (a) use an OMP to facilitate [& stomach the cost], (b) register & account for UK VAT or (c) not sell to the UK."

What happens if a seller in the EU or US ships a package worth £130 to the UK, simply by posting it, with a suitable customs declaration?

What always happened: The recipient gets a letter asking for the VAT and a handling fee. Whether this will continue to be the case and if not, for how long it will be tolerated, are unknown, as our government will not cite laws nor keep the published legislation up to date.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #92 on: March 11, 2021, 08:39:33 am »
It has to continue, otherwise you are chucking out standard international trade practices.

HMRC is merely trying to keep a lid on the big channels and collect VAT from those. Fo most people that is amazon and ebay and they are already mostly compliant.
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Offline Ice-Tea

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Re: Something is wrong with mouser
« Reply #93 on: March 11, 2021, 08:51:39 am »
I think I'm starting to understand why Mouser is backed up.. I got two rotary encoders where the encoders were put in an antistatic bag (fine!) with several ESD stickers (uhm.. sure?) and the washers and nuts came in 2 separate ESD shielded bags.

So, yeah, that kind of service takes time  :-DD
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #94 on: March 11, 2021, 09:43:03 am »
That's hilarious :) But there is no way to train packing staff on what needs ESD and what doesn't.

Mouser are still not shipping. My last order, 2 days ago, has been notified as delayed by 5 days. That means, based on the past, that they won't even pack it for 5 days.

I have bought the important parts from a UK source...
« Last Edit: March 11, 2021, 04:32:04 pm by peter-h »
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Offline Howardlong

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Re: Something is wrong with mouser
« Reply #95 on: March 12, 2021, 06:53:25 pm »
IME the most reliable UK source for delivery at the moment is RS. Farnell is all over the place: unlike RS it's never next day, more like three days.

I was talking to my UK CEM the other day, they were saying that sickness is rife. How much of this is genuine illness and/or child care, and how much is duvet day was unclear, but I'm pretty sure she was of the impression that at least some people were taking advantage of the situation and not being entirely honest.

In other news, I had my first vaccine today. Amazing service, I was in and out in 10 minutes. It was a mixture of very pleasant and super efficient NHS staff and volunteers marshalling people, together with equally pleasant & efficient army medics administering it. I said to the army medics who jabbed me that it was no wonder this was so well organised, to which they replied it wasn't actually them, it was already all set up. It was quite humbling, and a tribute to all those involved.
 

Offline peter-h

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Re: Something is wrong with mouser
« Reply #96 on: March 12, 2021, 09:32:14 pm »
RS is good indeed but they are expensive for anything resembling production; say 100+. They have vastly improved in recent years though, with normal packaging rather than getting 50 little packs of 5 chips...

There is a lot of pisstaking and people getting time off. But nothing can be done about it. Nobody can be even questioned.

Excellent about your vacc; both me and my GF got done 2 weeks ago. A very smooth operation. They could process 2x as many at least but were stopped from doing so because if the media found out they would raise hell because some other places are running slower and the people there are, hey, "disadvantaged". Much better to bring everybody down to the same level.
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Offline tszaboo

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Re: Something is wrong with mouser
« Reply #97 on: March 12, 2021, 10:15:02 pm »
The mainland sellers who decided to stop selling to the UK are those who bought into the anti-UK hysteria which dominates the media channels on the mainland. Like it or not, it is there.

And American firms have always been reluctant exporters. Too much hassle... there are firms in the US which do $10BN+++ sales just to the US govt, so why bother exporting? Getting US firms to sell you stuff can be like pulling teeth. And always has been. Many go to massive lengths to avoid exporting; a while ago I bought an unusual form of a BNC connector from a US firm. Value about $20, they would ship only through an "international fulfilment agency". Cost $250! Would they send it via the US postal service, for about $10? No way. Too complicated. We do not go to the post office.

And then they wonder why China is stealing their jobs by the millions. The chinks will ship anywhere, even if it involves faking their location on Ebay, to look local :)

Right now I am talking to a German company about sending something (big) to the UK. They want about £400 for shipping, while they ship for free to other countries in Europe :) I even got a quote from a German shipper, £150, and asked this guy if I can get it collected. He isn't interested... Why do you think that might be?

I know I am repeating myself but anybody on the mainland can still just simply ship something to the UK. IAW the way international trade has operated for centuries, it is up to the UK end to sort out the import VAT, any duty (no duties applicable generally on EU imports, btw) and charge it to the end customer.

The fact that many customers hate paying import duties etc, feel ripped off, etc, is a separate issue. In my business we export a great deal to the US. For about 20 years we used to ship direct to customers there, with everything prepaid. The carrier (DHL back then) offered this as a service... not exactly cheap but very convenient to the customers. Now we sell there via a distributor who deals with this.
Nah, it's just we don't care. There is no hatred, no resentment, no propaganda.
Complete apathy. You wanted to go, we said whatever. There was a huge discussion about fishes... 99% of people don't even have any idea whats that all about.
You went, and you are officially in the same category as ROW. Rest of the world.
This is opposed to the world view of the British. Who believes that they are the center of the world.
We just quietly stand by, and just don't engage the schizophrenic loudly rambling crazy person (UK).
 

Offline JohnnyMalaria

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Re: Something is wrong with mouser
« Reply #98 on: March 12, 2021, 11:30:27 pm »
We just quietly stand by, and just don't engage the schizophrenic loudly rambling crazy person (UK).

Sadly, as a Brit living outside the UK for more than half my life, I can say this is an apt description.
 

Offline alank2

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Re: Something is wrong with mouser
« Reply #99 on: March 17, 2021, 01:34:26 pm »
I placed an order with Mouser yesterday and they are telling me 2-5 days to ship.  I hope the same day shipping isn't a thing of the past.
 


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