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The Rigol DS1052E

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Wmacky:

--- Quote from: joelby on January 12, 2010, 05:06:03 am ---
--- Quote from: Wmacky on January 10, 2010, 01:22:06 am ---The firmware is 1.05. Could someone check the firmware for there 1102E?

--- End quote ---

Mine's a few months old. Firmware 00.01.06. Serial number is DS1EB104803185. Is the calibration cert on a piece of paper that came with yours? I can't remember getting one and don't know where I put it if I did! Don't think my screen had a protector, but it was well packed and not scratched.

--- End quote ---

Yes, I got a full Cert sheet even listing SN#'s and Cert date for the Fluke calibration unit.

madworm:
I'm officially pissed off now.

I've just tried to order a rigol DS1204B in the US and was told by the shop owner that rigol has officially forbidden them to ship to germany! WTF !?!

European shops are way too expensive. I don't feel like paying a penalty fee just because I don't happen to live somewhere else. There's a price difference of about 450$, and that's _after_ paying import tax. Seems like I will have to look for a different brand.

Andrew:

--- Quote from: madworm on January 28, 2010, 05:54:18 pm ---I'm officially pissed off now.
--- End quote ---

And IMHO rightly so. I am also pissed off, but for other reasons.


--- Quote ---I've just tried to order a rigol DS1204B in the US and was told by the shop owner that rigol has officially forbidden them to ship to germany! WTF !?!
--- End quote ---

It looks very much that Rigol is on a a witch hunt. They managed to get offers removed from eBay, and now this. I have attached an allegedly official Rigol document I found on the web page of a German reseller. The reseller was/is using this document to explain to customers why they should buy from them, and not in China.

To quote the main part of the document:


--- Quote ---
...

    Statement of Rigol about illegal sales channel

TO Rigol’s Customers

Thanks for your interest in Rigol’s products.

Recently, Rigol noticed that some Rigol products are sold directly from China to Europe.
In order to protect customer’s benefit, Rigol declares that these are illegal sales channels.

Rigol doesn’t authorize anybody to sell Rigol products directly from China to Europe.

Rigol also can’t guarantee the warranty service to the customers who buy products from
these illegal sales channels.

Some products from illegal sales channels are not even originally produced by Rigol
Technologies, Inc.

Rigol recommends that customers contact our authorized distributor to buy Rigol’s
products.

Thanks for your understanding and cooperation.

...

James Zhu
Regional Manager in European Market

...

--- End quote ---

Hey Rigol, in case you haven't got it, alienating customers is never a good idea. And in these times of globalization you won't manage to hide the fact from your European customers that you artificially inflate prices in Europe.

---
Note: I have no way to verify the authenticity of this document. I have tried in the past to get through to someone - anyone - in Rigol to talk about and express my thoughts about their behavior. I failed and for me it is apparently impossible to get a message through to anyone beyond their powerless service@ ...  personnel.

charliex:
seems like a fairly normal grey import ban, corporate capitalism at its best.

Andrew:

--- Quote from: charliex on January 30, 2010, 06:49:27 am ---seems like a fairly normal grey import ban, corporate capitalism at its best.


--- End quote ---

Yes, those who benefit most from globalization (corporations) don't want that others (their customers) benefit from globalization, too.

As for Rigol calling a parallel import illegal, well, maybe they should talk to their lawyers first, e.g. asking their lawyers about the first sales doctrine, instead of applying such scare tactics and bullying Chinese sellers and those buying in China. Maybe someone should tell Rigol that they haven't the power to declare something illegal. That's up to law-makers.

And for Rigol claiming they can't guarantee the warranty service. Well, those who have experienced the teeth-pulling with Rigol's e-mail "service" aren't in any way keen to experience any other kind of "service" from Rigol.

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